IQ hashtags Reviews 35

Reply from IQ hashtags

Mar 30, 2022

Hi Brandy!

Thank you for your feedback and patience! 😍 Sometimes, we need a few hours to verify a request. On weekends and holidays, we're not available, the time may be longer, but we always respond. 🤗

Reply from IQ hashtags

Jan 12, 2022

Hi Norim!

That's great news - we're so glad you like our tool. If you need our help, remember that we are always happy to support you on our chat and support@iqhashtags.com 🤗

We wish you a good year and much success on Instagram,
IQ Hashtags Support

Reply from IQ hashtags

Jan 12, 2022

Hi Jamie!

Thank you very much for your feedback!

We are glad that you like our tool. We are taking all suggestions into account and will discuss your proposal internally. 🤗

We wish you a good year and much success on Instagram,
IQ Hashtags Support

Reply from IQ hashtags

Updated Jan 3, 2022

Hi Nicole, thank you for your message! Yes, we were really saddened by the fact that we were unable to contact and bring the situation to a conclusion by email. If you took that as "rude", we are very sorry for that. That was absolutely not our intention. We have not removed anything because we are unable to remove anything. If you have any doubts about the status of your comments, please contact TrustPilot Support.

Reply from IQ hashtags

Updated Dec 28, 2021

⭐️ Update: We HAVE NOT collected an overpayment from this user. The overpayment of $11 was charged by the user's BANK. The currency in which the fee is charged is stated in the price list and throughout the payment process. We are not responsible for fees charged by the user's bank. The user knows that the overpayment has been collected by her bank.

Thank you for your feedback! We understand that you may be confused and angry, so we are very sorry about this situation. We're sorry you didn't wait to post your review until the issue was resolved. As we explained in our email response, we don't have this payment in the system, so we need to contact our payment provider to clarify this issue.

To clarify what happened: during your request, you sent a screenshot of the amount and date of the payment, which did not show the company to which the payment was made. Due to the mismatch of data (payment amount and time) visible in your IQ Hashtags account, we could not confirm that the screenshot represented a payment to our platform. This was not an intentional decline of your request on our part and we are happy that you have provided another screenshot with all the necessary data.

Unfortunately, at this point we also do not know why you have been charged a higher amount, so we believe that there has been a problem on the side of the payment provider, which we will try to clarify quickly. We are currently trying to clarify the situation with the payment provider, who is responsible for the entire billing process and who shows a lower amount in the report to us about the customer's account than on the customer's bank statement. As soon as we receive an answer, we will try to resolve the issue.

⭐️ Update: We HAVE NOT collected an overpayment from this user. The overpayment of $11 was charged by the user's BANK. The currency in which the fee is charged is stated in the price list and throughout the payment process. We are not responsible for fees charged by the user's bank. The user knows that the overpayment has been collected by her bank.

Regards
IQ Support

Reply from IQ hashtags

Updated Dec 28, 2021

Hi Richard!

Thank you very much for your feedback. We will try to respond to every part of your review! 🤗

> Hashtag Performance

We check the position of images globally, which means that we check the position of images visible to people who have not interacted with your profile yet (they have not reacted to your posts and have not seen your profile).

The position is refreshed every ~ 30 minutes, so the position is up to date for the time and date shown on the graph when you click on the selected hashtag. As far as we know, a lot of people don't look here, so I encourage you to check these tabs. 🙂

Positions are checked globally, so checking them from your own profile or from profiles that have already been in contact with your account does not allow for a reliable analysis and knowledge of the real positions of your image. 🙂

> Profile analysis

The popular hashtags, i.e. the ones you use most often, tell you what topics you assign your posts (not everyone knows what topics they assign their content to most often). Additionally, it tells you that you may want to give up on some hashtags and try to reach new people through other, industry-specific tags, as the ones that are most visible on the list have already been exploited.

The list of banned hashtags and their counter is visible at the top of Profile Analytics and allows you to go directly to the view of the photo where the banned hashtag was used in your profile.

> User Analysis

The data in this tab may sometimes stutter and not display fully, as much depends on the size of the profile. If it is very small, there may not be enough data to display the charts and TOP lists. On the other hand, if there is a lot of data, the analysis and data collection time may increase. If you have any problems, please contact us so we can help you as soon as possible 🙂

> Premium (paid) version vs Free version

Free account:

In the free version, account data is not refreshed. The data is downloaded only once, when the profile is first added to the tool. In the free version of the account you can search for hashtags only 5 times (during the whole period - the limit is not renewable). In the free version, the user cannot track the position of his/her photos under the hashtags (in which positions in the TOP9 your photos appear). In the free version of the account in the tab Banned Hashtags, the user can not use the real-time check option, that is, check the hashtags "here and now". In the free version, the user cannot check who his active users are - how many comments and likes have been left on the user's profile by specific people. In the free version, the user does not have access to User (followers) Analysis.

Paid version:

In the paid version, the user can refresh their profile data (refresh time depends on the plan). In the paid version the user does not have a limit of hashtag searches. In the paid version, the user can check the position of his/her photos in the TOP9 hashtags (and find out which hashtags were the best for him/her). In the paid version, the user can check banned hashtags in real time. In the paid version, the user can check active users in their profile. In the paid version, the user has access to User (followers) Analysis.

I hope I have cleared up your doubts about how the tool works and the content of the plans! 💪🏻

Regards
IQ Support

Reply from IQ hashtags

Jul 19, 2021

Thank you, Arek! It's pleasure to read such reviews! If you want to learn more about our Hashtag Performance, we encourage you to take a look at our YouTube channel. There we explain how to use it most effectively: https://www.youtube.com/watch?v=kq8k_o4ZgKY 🚀

Reply from IQ hashtags

Jul 19, 2021

Hi, thank you very much for your feedback and we are sorry you have had such an experience. :(

"They charged me for a plan and they never notified me."

Payment is made via an external system, from where you can download your purchase confirmation and invoice at any time (also in your account settings). It should also be sent to your e-mail address.

By definition, a subscription is renewable, which means that you decide when you want to discontinue it. For example, definition: https://www.collinsdictionary.com/dictionary/english/subscription

Information about automatic renewal can be found in the Terms & Conditions, Helpdesk and during the payment process. The next renewal dates are visible in the account settings. You can also cancel your subscription here.

"Now I can't remove my card details from their website"

You cannot delete your card details because we do not have them. :) All you have to do is terminate the subscription in the Account settings.

"I can't find a way to contact them"

Paid users can contact us via Chat with us or (all users and non registered users) via email support@iqhashtags.com

Information on how to contact us and all email addresses are also available on the website Helpdesk.

If there is anything we can do to help you, please get back to us by email at the above address. We will also be happy to answer any other questions you may have.

Reply from IQ hashtags

Updated Jul 19, 2021

Unfortunately, this opinion looks like an act of unfair competition, so we cannot respond to it.

Edit: In the first version (before Trustpilot moderation), the review was a pushy promotion of another, competing brand. It does not give us the feeling that it is an authentic opinion.

Reply from IQ hashtags

Updated Jul 19, 2021

Hi, thank you very much for your feedback and we are sorry you have had such an experience. :(

Your invoices are available for download in Account settings.

Your subscription, on the other hand, renews automatically according to the plan you have chosen. You can stop it at any time when you decide you no longer want to use the service.

We hope that this is not something you really think, and that the opinion has only arisen through misunderstanding. If there is anything else we can do for you, please get back to us!

Reply from IQ hashtags

Jul 19, 2021

Hi, thank you very much for your feedback and we are sorry you had this experience. :(

From what we have noticed, there is some incorrect information in this review and I will try to make it clear:

"Pro account is clearly misleading. It’s not much more than a basic account (..) you don’t get any benefits as the analysis takes 48h"

- in the PRO account you can add more profiles and analyze larger accounts,
- the data is refreshed every 24 hours, not 48 hours,
- user analysis is also available in the PRO and GROWHT plan - this tab allows you to find out the demographics of your followers,

"you don’t see previous posts analysis."

It is not possible to present data for photos and actions taken by you in the past (Hashtag Performance) because we are not able to determine what positions your photos have received in the past because this happened in the past before the account was analyzed by you. It is not physically possible for us to have data about your photos before your profile was added to the service. :)

"Worse, if you cancel your account, you loose what you have been paid for."

Deleting an account deletes the entire account, so it is not possible to have an account and not have an account at the same time to keep the data.

"This way, they are hoping to keep you and hoping you will forget to stop the service on time before renewal."

A subscription is by definition a renewable form, this means that the user decides for themselves when they wish to discontinue it. For example, definition: https://www.collinsdictionary.com/dictionary/english/subscription

Information about automatic renewals can be found in the Terms and Conditions, Helpdesk and during the payment process. The dates of subsequent renewals are shown in the Account settings. You can also cancel your subscription here.

We hope that this is just a series of misunderstandings and not an actual opinion :(

If there is anything we can do for you or clear up any other doubts, we would be more than happy to help. Let us know here or email support@iqhashtags.com to expedite a response.