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Written by the company
Written by the company
Commandez aujourd’hui, recevez demain.
17 place Bellecour, 69002, Lyon, France
4.8
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from ipln.fr
Bonjour,
Merci pour votre message 🙏
Nous sommes sincèrement désolés pour le retard rencontré lors de votre livraison.
Après vérification, celui-ci est lié au transporteur. Nous prenons ce type de situation très au sérieux et faisons les remontées nécessaires auprès de leurs équipes.
Nous comprenons parfaitement la gêne occasionnée et restons bien entendu disponibles pour échanger avec vous.
La team IPLN 🚀
super! I found here camera Canon Powershot and received it within 3-4 days, it is really difficult to buy this camera anywhere and get it that quickly, usually waiting time is 1-2 months! I am surprised and highly recommended!!!
Reply from ipln.fr
Hello,
Thank you very much for your enthusiastic feedback 🙏
We’re delighted that you were able to find your Canon Powershot with us and receive it so quickly 📸🚚
We know how difficult it can be to get this kind of camera, so we’re glad we could meet your expectations in such a short time.
Thank you for your recommendation, and we look forward to supporting you with your future projects!
La team IPLN 🚀
I had an issue with my order and the client service team took care of that so rapidly and with care. Thank you so much! I recommend 100%
Reply from ipln.fr
Bonjour,
Merci beaucoup pour votre retour 🙏
Nous sommes ravis que notre service client ait pu prendre en charge votre problème rapidement et avec toute l’attention nécessaire 🤝
C’est essentiel pour nous d’être réactifs et à l’écoute afin de vous apporter des solutions efficaces.
Merci pour votre recommandation, et au plaisir de vous accompagner à nouveau !
La team IPLN 🚀
Reply from ipln.fr
Bonjour,
Merci beaucoup pour votre retour 😊
Nous sommes ravis que notre service ait pleinement répondu à vos attentes.
Votre satisfaction est au cœur de nos priorités et nous motive chaque jour à maintenir ce niveau d’exigence 🚀
Au plaisir de vous accompagner à nouveau pour vos prochains projets.
La team IPLN 🚀
Order MKZZDXLLF still was not delivered to me.
I am writing this review due to the complete lack of communication from this store.
I contacted the seller on 26 January regarding a delayed delivery. Since then, I have received no response at all — no update, no explanation.
The parcel has not been delivered from 13 January and still on the way, and the seller has remained silent despite multiple attempts to contact them.
I clearly inform the store that this order is time-sensitive and only relevant if delivered no later than 5 February.
As a customer, the absence of any communication is extremely concerning. If this situation remains unresolved, I will have no option but to seek assistance through formal consumer protection channels.
Based on my experience, I would advise caution when ordering from this store, especially for time-sensitive purchases.
Reply from ipln.fr
Hello, Josse 👋
I am truly sorry for your frustration and for the situation regarding your order, especially given its urgent nature.
However, I would like to clarify the communication timeline in a transparent manner, as I have replied to all of your emails:
Your first message on January 26 at 7:04 PM was answered on January 27 at 10:10 AM
You contacted us again on January 28 at 12:55 PM, and I replied the same day at 2:42 PM
You contacted us once more on January 29 at 7:00 PM, and I replied on January 30 at 3:33 PM
There has therefore been no lack of response on our side. However, it is possible that some of my replies were not received or ended up in your spam folder, which can unfortunately create this impression.
Regarding the delivery, the carrier’s tracking indicates that the parcel was marked as delivered on January 22.
Could you please confirm whether you have received it?
If not, please contact me directly by email at pierre@ipln.fr
, so I can investigate the situation further and take the appropriate steps with the carrier.
I remain available should you wish to discuss this by phone as well.
Kind regards,
Pierre from the IPLN team 🚀
Super lumineux,sauf que les attaches me paraissent fragile.
Reply from ipln.fr
Bonjour, Eric 👋
Merci pour votre retour ! Ravi de lire que le produit vous apporte une très belle luminosité ✨
Concernant les attaches, votre remarque est bien notée. N’hésitez pas à nous contacter si vous avez le moindre doute ou besoin de conseils, on est là pour ça.
À très bientôt,
Pierre de la team IPLN 🚀
Reply from ipln.fr
Bonjour Olivier,
Merci beaucoup pour votre message.
Quand tout est impeccable, on ne peut que s’en réjouir. Ravi que votre expérience ait été à la hauteur.
À bientôt,
Pierre Team IPLN 📸
Reply from ipln.fr
Bonjour Théo,
Merci beaucoup pour votre retour ! 🙏
Ravi de voir que votre expérience ait été simple et rapide, c’est exactement ce que nous visons 🚀.
À très vite,
Pierre de la team IPLN 🚀
Everything was perfect! I really liked how fast everything was handled, the tracking , and especially the tape that lets you easily check if the package has been opened or resealed. It's a great way to protect against theft or damage during shipping. I highly recommend this service
I was very pleased to find a product made in USA and sold by Ilpn.fr.
Very fast delivery in just two days I´ve received it at my home.
Excellent service!
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