i.Pet Australia Reviews 33

TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

We ordered the 40inch 8 Panel Dog Playpen Pet Exercise Cage Enclosure Fence Play Pen for our Border Collie puppy. Shipment was super quick considering we are in rural WA. We use the pen for inside an... See more

Rated 1 out of 5 stars

My order hasn’t arrived. I place the order 2 weeks ago. Perhaps reconsider the courier service that you’re currently using. Also, it’s quite annoying receiving multiple automated emails asking me to r... See more

Rated 5 out of 5 stars

Back seat cover. Fits my 2005 Subaru impreza the first one i have bought that does . Good quality, easy installation, waterproof etc. Side flaps that zip up to protect the doors are easy to do, a simp... See more

Rated 5 out of 5 stars

Ipet has a great variety of cat trees and they are reasonably priced compared to other pet stores. Delivery time was super quick, we received it within a week. The product quality did not disappoint,... See more

Company details

  1. Pet Supply Store

Information provided by various external sources

Pet Supplies Online - Shipping Australia wide. Treat your pet with the best with iPet! From Dog Cages & Crates, Rabbit Hutches, Cat Trees, Strollers and more!


Contact info

3.8

Great

TrustScore 4 out of 5

33 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

The postal service is suck

The postal service is suck. I haven’t received my cat tree yet! It’s already been 2-3 weeks since I placed the order. Btw I am in Melbourne. The trucking information shows my parcel is with the courtier for a week! But no one delivers it. And no one answers phone

13 March 2022
Rated 3 out of 5 stars

Good, but frustrating

We found it easy to order our bunny cage, and delivery was to our home - which was good.
However, the instructions for assembly were a bit vague and frustrating (pictures only, written instruction could've been handy) - it referred to the cage part and the house part, but not how to put each together - and we had some black bits over that we didn't know what to do with! However, it looks okay, we just have to get our bunny now.

4 February 2022
Rated 5 out of 5 stars

Great sturdy pram

Great sturdy pram, reasonably easy to put together. Arrived quickly. Love that it is a taller handle. Also has drink holders on handle.

17 January 2022
Rated 1 out of 5 stars

My order hasn’t arrived

My order hasn’t arrived. I place the order 2 weeks ago. Perhaps reconsider the courier service that you’re currently using. Also, it’s quite annoying receiving multiple automated emails asking me to rate my purchase, when I am still waiting to receive it. If there’s a way these emails could be sent out after delivery has been confirmed, I would recommend it. I suspect I’m not the only customer who would be getting agitated by this.

10 January 2022
Rated 5 out of 5 stars

Love It .....My doggies love it too..

Love It .....My doggies love it too... Quick service & delivery; Easy to assemble
nicely made & put together really liking the removable carriage, fits in the car well, cosy secure travel for the pups, along with the frame really easy fold down. So refreshing to finally purchase a product that does exactly as described.

10 December 2021
Rated 3 out of 5 stars

Average product

I ordered a bird cage, upon putting together, some of the parts are bent and not completely painted which is disappointing. Took along time to be dispatched from the company. Average product.

12 August 2021
Rated 5 out of 5 stars

Good customer service and product

My order wasn't dispatched but after contacting them they quickly followed up my order and had it dispatched within days. Very happy with their prompt response to resolve the issue. Also very happy with my purchase. My puppy loves sleeping in it. Thank you.

29 April 2021

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