Exceptional service! Im truly speechless. They assisted with procurement and export process end to end. Thank you so much Cinzia!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Service from representative is impeccable but I cannot understand how you have to ofer everything and wait 2 months to get the item. I understand that shipping is expensive bit 2-3 items in stock won’... See more
Company replied
Sent grey instead of sable green tiles and then gave me an excuse that productions of tiles differ. Apparently from green to grey. Customer service is a joke. Tiles are ok but the real difference in... See more
We went to buy a wooden floor, and we were given really good advice and service. The young man was very helpful and friendly. We also bought some tiles for our kitchen. We now need to renovate our ba... See more
Company replied
Company details
Information provided by various external sources
Iperceramica è la prima catena di negozi totalmente italiana per la vendita di piastrelle, pavimenti, rivestimenti, parquet sanitari, arredo bagno e tantissimi altri prodotti. Forte dell’esperienza ormai decennale dei suoi numerosi negozi distribuiti su tutto il territorio nazionale, propone la sua formula innovativa di vendita anche online. Tantissimi prodotti al miglior prezzo del mercato con consegna diretta a domicilio garantiti dal numero uno in Italia. Visitate i nostri cataloghi e scegliete i prodotti giusti per voi oppure venite a trovarci in negozio!
Contact info
Italy
- iperceramica.it
4.1
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from IPERCERAMICA
Dear Andrew, thanks!!!
Reply from IPERCERAMICA
Queste parole ci riempiono di orgoglio! Grazie!!
Reply from IPERCERAMICA
Grazie!!
Positive experience
The staff works as a team. This reflects a harmonious atmosphere. We were assisted by Lorenzo. He went out of his way to see that we were happy during the tile selection process.
17 February 2023
Reply from IPERCERAMICA
Thank you very much, this wonderful review means a lot for us!
I had many broken tiles in my first…
I had many broken tiles in my first delivery, but they were replaced without any issue in a matter of 2 weeks.
I was lucky this did not affect my works as these were not started yet. I would suggest that one has all materials needed in hand before works are started .
I have extra tiles which were ordered in accordance to calculations done by Iperceramica. I await that I will refunded for these to complement the good service received so far.
18 February 2023
Reply from IPERCERAMICA
Thank you very much Alessandra!
Personale preparatissimo
Personale preparatissimo e cortese.
Ha reso una visita senza aspettative risolutiva e immediata
Ci tornerò per ulteriori acquisti
14 February 2023
Reply from IPERCERAMICA
Gentilissimo Simone, l'aspettiamo ancora nostro ospite!
Reply from IPERCERAMICA
Grazie!!!
Reply from IPERCERAMICA
Thank you for this kind review, we will forward it to our delivery dept.
PERSONALE DI CECCANO DISPONIBILE E PREPARATO
Personale cortese e disponibile oltre che preparato
27 January 2023
Reply from IPERCERAMICA
Grazie di cuore gentilissimo Luigi!
Reply from IPERCERAMICA
We are grateful for this nice review Mrs Chircop! Thanks!
Reply from IPERCERAMICA
Thank you mr Scerri!
Reply from IPERCERAMICA
Grazie mille!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.