Made my first payment using these guys recently. Good portal, well laid out, easy to use. Payment charged to card as scheduled and payment remitted to my insurer on time. Good communication along th... See more
Company replied
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See what reviewers are saying
Simply amazing! Level of service provided by CSO and processing team is so rare to find! Very prompt and precise advise given. Constant updates via email and wonderful follow up services so f... See more
Company replied
I’ve been using iPayMy for a while now, and I keep coming back because their rates are better than other platforms I’ve tried. Their customer service team is also fantastic — they genuinely care about... See more
Company replied
Feels cheated to have made payment via ipaymy in hopes of accruing miles only to be informed there is a "system glitch" and code used was identified by Citibank to be for Real Estate Agents and Mana... See more
Company replied
Company details
About ipaymy
Written by the company
Use your credit card to pay your biggest expenses including rent, salaries and invoices to earn credit card points and rewards like never before, while improving your cashflow.
On-Time Payment Guarantee
Your payment is always made On-Time, or it's on us!
We understand that the payments you make on ipaymy are of a sensitive nature. ipaymy processes thousands of payments for our customers and we guarantee your recipient will receive the payment on the scheduled date.
If in the unlikely event we fail to deliver your payment on time, ipaymy will completely refund the fee for the affected payment AND the fee for your next payment of equal value will be waived.
Contact info
138 Robinson Road, 068906, Singapore
- support@ipaymy.com
- ipaymy.com
4.3
Excellent
471 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use.
29 November 2024
Reply from ipaymy
Hi Tee,
Thank you for your kind feedback.
Our team is more than happy to know that you find our platform easy to use.
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review
Reply from ipaymy
Hi Ramesh,
Thank you for your kind feedback.
Our team is more than happy to know that you find our platform easy to use.
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review
No promo for master card holders
No promo for master card holders. I had to use cardup.
25 November 2024
Reply from ipaymy
Hi Eliza,
Thank you for taking time to leave a feedback.
We understand that you were hoping to receive a promotional rate for payments made with MasterCard.
Unfortunately, at this time, we do not have any active promotions specifically for MasterCard transactions.
However, if you're looking for other promotions or advice on the best options available for your payments, our team would be more than happy to assist you.
Please don’t hesitate to contact us directly, and we'll guide you through any available offers that may be of interest.
Should you have any other questions or require further assistance, our customer service team is always here to help. You can reach us via email at support@ipaymy.com, through our live chat, or on social media via Instagram and Facebook
It is easy & fast on time payment to…
It is easy & fast on time payment to suppliers
26 November 2024
Reply from ipaymy
Hi Ashoka,
Thank you for your kind feedback.
Our team is more than happy to know that you find our platform easy to use.
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review
I’m a regular user
I’m a regular user. Overall experience is good but at times the transactions don’t show up in the dashboard which presents like it’s not gone thru. I’ve then re-entered only to see the same transaction go thru twice, and be charged twice. Which is frustrating.
18 November 2024
Reply from ipaymy
Hi Victoria,
Thank you for your kind feedback.
We hear your feedback and will pass the feedback onto our team.
Please contact us at support@ipaymy.com or our live channels should you have any issues while making payment or if you are unsure of whether your payment has gone through, our team is always here to assist.
We truly appreciate your support and thank you once again for taking time to leave a review.
Very easy to use platform
Very easy to use platform, CSO are also very helpful and replies promptly.
1 November 2024
Reply from ipaymy
Hi Michelle,
Thank you for your kind feedback.
Our team is more than happy to know that we had assist you in your payments.
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review
Wasted whole afternoon trying to pay…
Wasted whole afternoon trying to pay mcst with Amex card and still could not do it. Cardup is much friendlier
24 October 2024
Reply from ipaymy
Hi Lysander,
Thank you for taking the time to share your feedback with us.
We apologize for the inconvenience you’ve experienced while trying to make your MCST payment using your AMEX card.
We have looked into the matter, and it’s seems that our platform has issue picking up the newly listed MCST to allow for the payment to be processed and we are in the midst of resolving this.
We appreciate you bringing this matter to our attention and you have our commitment to resolve this issue.
If you encounter any further issues with your payment, please don’t hesitate to reach out to our customer service team. You can contact us via email at support@ipaymy.com, through our live chat, or via messages on Instagram and Facebook.
Reply from ipaymy
Hi Samuel,
Thank you for your feedback.
Our team is more than happy to know that you had a great experience on our platform for your payment!
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review
Easy to use platform
Easy to use platform. Makes it convenient for me to pay vendors using my credit card. Only downside is the service/platform fee of 2.15%.
25 October 2024
Reply from ipaymy
Hi Siew San,
Thank you for your feedback.
Our team will continue to strive to provide more promotions for the benefit of our users, please keep a look out for our latest promotion article and our team will also inform users should there be any new promotions!
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Rates can be better as volumes increase
I was not able to receive a good rate for my international transfers (cardup had a good ongoing promo..and had tonuse them for a pretty large payment (about 50K). But overall, happy with ipaymy service.
30 October 2024
Reply from ipaymy
Hi Mukesh,
Thank you for your feedback.
Our team is more than happy to know that you had a great experience on our platform for your payment! Our team also strives to provide more promotion for our user's benefit. Our latest ongoing promotion is listed on our websites and we will also actively inform users should there be any new promotions!
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Nice user interface
Interface was by face the most user-friendly. 1 star less as it wasn't as proactive to reach out to customers on potential policy changes.
28 October 2024
Reply from ipaymy
Hi Zeejay,
Thank you for your feedback.
Our team is more than happy to know that you had a great experience on our platform for your payment! We have also received your feedback on our team's proactiveness on potential policy changes and will do better in the future!
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Reply from ipaymy
Hi Shanggar,
Thank you for your feedback.
Our team is more than happy to know that you had a great experience on our platform for your payment! It is our pleasure to be of service to you!
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Good interface, reliable service, reasonable cost
Made my first payment using these guys recently. Good portal, well laid out, easy to use. Payment charged to card as scheduled and payment remitted to my insurer on time. Good communication along the way. Have previously been using a competitor and iPayMy are at least as good, probably better. Ultimately it comes
Down to pricing so hope they have regular
Promos to remain competitive
16 October 2024
Reply from ipaymy
Hi Joe,
Thank you for your feedback.
Our team is more than happy to know that you had a great experience on our platform for your first payment!
Certainly, our team is always striving to provide more promotions for users to enjoy and benefit from! You can also check out our article of our ongoing promotions for our latest promotion news!
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Reply from ipaymy
Hi there,
Thank you for your feedback.
Our team is more than happy to know that you had a good experience using our platform. Our team is more than excited to assist you on your payment matters.
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Have been using for 2 yrs
Have been using for 2 yrs, good for rent, mortgage payment. Fast and efficient. Good rates.
For education fee or tuition, will recommend to have promo code that is similar to rent as it is mostly for the kids. Not sure how to manage if the tuition is not fix value per mth.
Thank you
9 October 2024
Reply from ipaymy
Hi Nickei,
Thank you for your feedback.
Our team is more than happy to know that you found our platform process fast and efficient, we have also taken in your feedback on promo codes and hopefully we will be able to launch more promotions for users in the near future.
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Simple to use.
8 October 2024
Reply from ipaymy
Hi HY,
Thank you for your feedback.
Our team is more than happy to know that you found our platform simple to use and easy to navigate.
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
No respond at all
No respond at all. Who dare to use a money platform with no customer service!
5 September 2024
Reply from ipaymy
Hi there,
Thank you for taking time to leave a feedback.
Our team have checked through our live channels and messages and also investigated thoroughly on payments that might be of relevance to you. We do only see one particular transaction that is successfully paid out on 5th September 2024, which we did not receive any queries or messages about in our live channel.
You are more than welcome to contact our customer service team at support@ipaymy.com, our live channel or Instagram and Facebook messages.
Everything worked as expected
Everything worked as expected , great support by the chat too
10 September 2024
Reply from ipaymy
Hi JJ,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. Our support team is more than happy to know that we have assisted with your queries and clarifications.
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Easy to use
Easy to use, straight forward and the support is top notch. Would be 5 star with an app and the opportunity to search for country when filling in country code for phonenr. Now need to recognise the country flag to fund the correct country code.
2 September 2024
Reply from ipaymy
Hi Jeffrey,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. Our team is more than happy to know that you have found our platform easy to navigate! We have also passed your feedback on about the app to our team.
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
Easy to use and I like the part where…
Easy to use and I like the part where we were kept updated by emails of the status.
7 August 2024
Reply from ipaymy
Hi Jeffrey,
Thank you for your feedback!
We appreciate your kind feedback and taking time out to leave us a review. Our team is more than happy to know that we have assisted on keeping you informed on your transaction's status.
Please contact us at support@ipaymy.com or our live channels should you have any further queries or require assistance regarding our platform.
We truly appreciate your support and thank you once again for taking time to leave a review.
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