As an about ten years 1&1 (Ionos) "Loyal Customer", I rarely write feedback like this, but I truly felt I had to. Your web support representative, Mr. Pax, was more than just helpful—he was a warm, re... See more
Company replied
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Raniel really saved this account altogether. I came in really upset about the service, which turned out was a misunderstanding so he went with how to resolve the issue. So instead cancelling the accou... See more
He was the most helpful and patient customer support person I have ever experienced. He was able to understand what we needed through our low tech ability to explain it. 10 stars. Thanks for getting u... See more
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I appreciate Ionos' patience with our late payment this month. We finally learned that our bank had electronically triggered a "fraud" alert due to the fact that the charge came from outside the US???... See more
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Company details
- Web Hosting Company
- Business to Business Service
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
About IONOS | ionos.com
Written by the company
About IONOS
IONOS is one of the leading cloud platforms for digital success – providing businesses with robust cloud and hosting infrastructure, expert guidance, and solutions that grow with their needs.
Hosting solutions
We’ve been empowering businesses with high-performance products at affordable prices for over 25 years. From domains, website builders and online stores, to optimized WordPress hosting and scalable cloud servers – you’ll find everything you need for your next project.
Cloud solutions
The IONOS Cloud offers real data sovereignty, scalability, and high availability. That’s why enterprises and the public sector alike rely on our IaaS compute, storage, backup, and PaaS services.
With peak performance, transparent pricing, high security, and professional support – we’ll help you make your digital transformation a success.
Why IONOS?
IONOS is your digital partner with more than 22 million active domains and over 8 million customer contracts. For over 25 years, we‘ve been developing innovative and reliable solutions on our own georedundant infrastructure in Europe and the USA.Our award-winning support team is here to answer any questions you have, 24/7. As an IONOS customer, you’ll also get individual support and advice from your own personal consultant.
Contact info
United States
- 1 484-424-7392
- support@ionos.com
- ionos.com
4.7
Excellent
42K reviews
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Genuinely human customer service!
I called in because I had a billing issue where a refund was slow to show up in my bank account. Since I hadn't received any communication regarding the refund after a couple of business days, I called in to inquire about the status. The agent was very helpful and knowledgeable, and confirmed that the transaction was being processed.
I also need to give a shoutout to the previous agent who granted the one-time exception. They were understanding and professional when assessing my situation, and offered a refund that took my circumstances into consideration.
What stands out the most is how rare this kind of service has become. Most corporations today are only focused on the bottom line, and reaching an actual human in customer service is tedious and sometimes impossible. You get stuck in chatbot loops that send you in circles (I recently went through exactly this with a similar tech company). Getting a refund on top of that? Almost unheard of.
Overall, this kind of customer service is what makes me a loyal IONOS customer. Their team ensures a personal approach with every interaction. They really go the extra mile to make things right.
11 May 2026
Reply from IONOS | ionos.com
Hi TL,
Thank you so much for taking the time to share such a thoughtful and detailed review. We truly appreciate your patience regarding the refund processing, and we’re very glad our team was able to provide clear communication, reassurance, and support throughout the situation. It’s especially meaningful to hear that both team members made you feel understood and treated your circumstances with professionalism and care. Creating a genuinely human support experience—where customers feel heard, respected, and helped by real people—is something we care deeply about, so your comments truly mean a great deal to us. We understand how frustrating impersonal support experiences can be elsewhere, and it’s incredibly rewarding to know that our team’s personal approach and willingness to go the extra mile has earned your trust and loyalty. Thank you again for your continued support of IONOS.
Please remember, if you ever require further assistance, feel free to reach out to myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X @ionos_help_us.
Thanks,
Corrie, IONOS
EZ and AFFORDABLE SOLUTION.
12 May 2026
Excellent service from Trestan Paul Salubre
Trestan Paul Salubre provided me with excellent service. He helped me for over 2 hours troubleshooting my website and email, and went above and beyond his duty to help. I really appreciate it, and hope he gets the recognition he deserves. Thank You.
12 May 2026
Reply from IONOS | ionos.com
Hi Shivroop,
Thank you so much for taking the time to share such thoughtful feedback about your experience with Trestan. We’re truly delighted to hear that he dedicated so much time and effort to helping troubleshoot your website and email issues and that his support went above and beyond your expectations. Providing patient, thorough, and committed assistance is exactly the level of service we strive for, and it’s wonderful to know his hard work made such a positive impact. We’ll absolutely make sure your kind words and recognition are shared with him and the team. Thank you again for your appreciation and support!
If you ever require further support, don't hesitate to get in touch directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Great experience!
12 May 2026
Lorie was a huge help and stayed on the…
Lorie was a huge help and stayed on the line while we got everything sorted out.
12 May 2026
Hunter was patient and professional…
Hunter was patient and professional and tried to manage my issues with AI Receptionist with care and attention.
I appreciated it.
Michaelle D.
12 May 2026
Reply from IONOS | ionos.com
Hi Michaelle,
Thank you for your kind feedback! We’re very glad to hear that Hunter provided patient and professional support while assisting with your AI Receptionist concerns. Taking the time to handle issues with care and attention is something we truly value, and it’s wonderful to know that effort was appreciated. We’ll be sure to share your comments with Hunter and the team—thank you again for taking the time to recognize his support.
Remember, if you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
platform simplicity
12 May 2026
Rep understood my request
Rep understood my request. Explained my options clearly. Executed the changes while I was on the phone. I then received email confirmations on all the changes.
12 May 2026
Took the time to answer my questions…
Took the time to answer my questions plus did a little bit of research for me to find out who was the one that owned the domain that I had and then told me who was the owner Super job thank you.
12 May 2026
"Charges for Services you do not have…
"Charges for Services you do not have like Gaming, terrible tech support. No help at all. Stay away from Ionos." FRAUD SCAM have to cancel Card.
12 May 2026
Unprompted review
Reply from IONOS | ionos.com
Hi Paul,
Thank you for taking the time to share your feedback with us. We sincerely understand how frustrating it can be when your experience does not meet expectations—especially regarding billing and support—and we truly appreciate you letting us know.
We take concerns regarding account charges and the quality of our technical support very seriously, as your feedback is essential to our improvement. We apologize for the frustration and inconvenience this situation has caused you.
We’re happy to take a look and see how we can assist further. Since we currently don’t have enough information to locate your account, we’ve requested your Customer ID. You can reply to that request with your account information, or if you prefer, email us at Help@IONOS.com with the subject "Trustpilot Review". We’d love to make this right for you!
Thank you again for your review—we are committed to improving your experience and look forward to assisting you.
Corrie, IONOS
Excellent service
12 May 2026
great insight from the team member.
12 May 2026
Issue Resolved
11 May 2026
Reply from IONOS | ionos.com
Hi Kimberly,
Thank you so much for your feedback! We’re glad to hear you found the website easy to use and simple to follow. Creating a smooth and user-friendly experience is something we work hard on, so it’s wonderful to know it made a positive impression. We truly appreciate your support and are always here if you ever need assistance.
Should you ever have any questions, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Great Customer Service
Both of the reps I dealt with on my call were very professional and helpful. I was able to get my issue resolved quickly and successfully.
12 May 2026
Good support
12 May 2026
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