I have been using IONOS for at least 6 years now and swapping to them was a great decision. As it's so hard to actually get help from websites these days IONOS stand out - I have had quick phone calls... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Web Hosting Company
- also in
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
- Web designer
About IONOS | ionos.co.uk
Written by the company
About IONOS
IONOS is the European cloud platform for digital success – providing businesses with robust cloud and hosting infrastructure, expert guidance, and solutions that grow with their needs.
Hosting solutions
We’ve been empowering businesses with high-performance products at affordable prices for over 25 years. From domains, website builders and online stores, to optimised WordPress hosting and scalable cloud servers, you’ll find everything you need for your next project.
Cloud solutions
The IONOS Cloud offers real data sovereignty, scalability and high availability. That’s why enterprises and the public sector rely on our IaaS compute, storage, backup and PaaS services.
With peak performance, transparent pricing, high security and professional support, we’ll help you make your digital transformation a success.
Why IONOS?
IONOS is your digital partner in Europe with more than 22 million active domains and over eight million customer contracts. For over 25 years, we‘ve been developing innovative and reliable solutions on our own georedundant infrastructure in Europe and the USA.
Our award-winning support team is here to answer any questions you have, 24/7. As an IONOS customer, you’ll also get individual support and advice from your own personal consultant.
Contact info
United Kingdom
- 0808 303 0000
- ionos.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joshua is a guy who steadily took me…
I persivier with tech stuff but this team take the worry and difficulty out of building seamless AI products for customers .It frees up my time and the cost reflects how good the teams are.
Caylee, Josh and Abdulla.
friendly
friendly, knew how to solve my problem and was instantly friendly which made the experience 5 stars.
Amazing service
Amazing service! Really pleased i must say! Very helpful staff who guided me through everything
One phone call and it was sorted
Excellent call handler
The call handler was very good and couldn't have been more helpful
The woman on the phone was extremely…
The woman on the phone was extremely helpful and managed to do everything I asked of her instantly without question, thanks Claire😁
May use AI-assist with repliesRead more
Cant connect to the customer service…
Cant connect to the customer service due to ai usage. Horrible waste of time and annoying.

Reply from IONOS | ionos.co.uk
Mohammed was excellent
Mohammed was excellent. Really helpful and got me up and running with my emails in no time.
Well well wells
I had an account issue and I got through to rob, my expectations were low based on speaking to others in Thier CS team but rob whipped in his cape did what he could and we both ended up happy (it wasn't over that quickly either 😉)
But he really in the wrong game, voice over guy would better suit 🙂
Thank you for helpful fast response to…
Thank you for helpful fast response to my issue..
I contacted the customer support team to reactivate my email
I contacted the customer support team to assist with my email set up once my Domain had expired and reactivated. It was not working and so impacted my communications. The customer rep. Kathleen Pepito was very helpful and spent time on call helping me at each step of the process to get my email set up and working. Great service from Kathleen who was very helpful.
The server support team are superb
The server support team are superb. They are always available to answer my question.
IONOS smashed it out of the park again 👍
A pleasure to do. Business with, super efficient and helpful.
Customer services 10/10, the people are solution finders and are extremely knowledgable.
This guy may have saved the day after…
Reinmar may have saved the day after weeks of trying to resolve an issue created by ionos. This guy was the first person in about 6 attempts to understand, acknowledge and fix the issue, if only he had been on the phone the first time I called.
ACTUAL CUSTOMER SERVICE!!
I have been using IONOS for at least 6 years now and swapping to them was a great decision. As it's so hard to actually get help from websites these days IONOS stand out - I have had quick phone calls as well as live chat support. Recently I couldn't get help with website on Wix but my domain is with Ionos and Neze D there helped straight away and had great patience to get everything sorted.
Good AI chat line and excellent personal consultant
Good AI chat line. Good transfer to Kevin Llaguno my personal IONOS consultant who dealt with my problem efficiently and professionally. My website is now working well.
Strong, friendly, helpful team & Amazing AI app
The team is very strong and very supportive and helpful. I have benefitted from talking to a variety of colleagues from my own personal account rep to specialists in Wordpress and those supporting the AI unlimited app. This AI app is incredibly powerful and easy to use. I am absolutely delighted with how smart and efficient it is.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.