iomart Reviews 26

we joined this company to host are new cloud system. we haven't had one day go by where it isn't crashing multiple times per day, stoping 50 people working for upto an hour a day.

Our previous hosting provider (Melbourne) were acquired by Iomart several years ago - and we have seen nothing but declining service levels and increasing costs in the period since. Simple account / billing issues (resulting in our company making thousands in erroneous overpayments) have taken months for Iomart to rectify (and, to date, are still not resolved - with Iomart also withholding refund for funds to which they are not entitled). Customer service is non-existent, account 'managers' are impossible to reach, and staff churn means there is no consistency in contact or communication. These woeful customer service levels are compounded by failings in Iomart's infrastructure and datacentre management - we have experienced more outages in the last year (often with no communication) than in previous years combined. Iomart seem wholly unconcerned with customer satisfaction, and entirely motivated by increasing their bottom line - and it is hardly any wonder that the company have issued a profit warning as a result.

A hosting provider to avoid at ALL costs - there are ample cheaper and more reliable services available.

Really terrible. We've been using a company Called Memset for over 10 years. IOMART bought them and it wall went downhill. This week alone our server went off 3 times because their system thought we had not paid, whilst simultaneously billing us twice on direct debit and card. Each time they profusely apologise but unable keep messing up. It's all automated with minimal staff or service.

We used to be with Bytemark who were bought up by iomart.

Bytemark were excellent, but following the switch, support worsened and prices suddenly jumped several times with little notice.

I discovered that we were being overcharged based on their own provisioning system but they didn't want to know. I changed our VPS spec manually and their system reduced our bills to what they should have been for a few months but then the price increases started. Each time, the increase was huge 9-10% and there was very little warning or option to do anything.

Overall, I'd have to say that this company doesn't really care about its customers - just its bottom line and gobbling up the (better) competition.

We've finally had enough and have migrated our services away to better AND CHEAPER competition...

Dealt with Melbourne which was an excellent experience, no service issues, billing issues and the team and staff were there to help not attempt to deceive the customer, Iomart on the other hand is a corporate animal, more interested in their share price and driving profits however this achieved.

We dealt with them by default, they bought Melbourne and very quickly we saw the change. I am more than happy to share my email dealings with them, i ended up having to contact the CFO of the group who in fairness tried to help but once it was back to his subordinates I was back in the same deceitful spiral.

You have been warned, these people need to learn a lesson, i believe they will only ever take notice if their share price tanked and then they would go back to the same ethos that the companies they bought had, a customer centric approach.

Complete disgrace from the top down.

Its very simple really, there is much better companies our there who can offer far better services without all the baggage you get with Iomart, try ANS in Manchester, much better and where we have now moved all our hosting.

Another ex Memset customer. Went from best in class to bottom of the barrel. Loads of random issues that are never explained. Servers taken down over Xmas period because of an error in their billing system (Their words) No support available till the 6th of jan meaning almost 3 weeks of downtime during which we started the move to AWS. No apologies. Cant email IOmart because I'm not an IOmart customer, GDPR etc. IOmart support rep cant deal with Memset customers and was equally as frustrated as me at being unable to help. Billing was duplicated so getting IOmart AND Memset bills with the IOmart bill being double, then triple my Memset bill. Phones at Memset are ringing out it took an email to the CEO to get things moving and sorted but I have no trust in their ability now. What a complete shambles.

We were a very happy Memset customer for many years, then they were taken over by Iomart and everything has gone downhill rapidly. Unexplained hosting outages which have taken an unbearably long time to resolve. Patchy and unhelpful support. Oddities with billing. Infrastructure shifts carried out in normal business hours leading to downtime. Overall a truly terrible experience. Will be moving away ASAP as they just don't seem interested in providing a reliable service or anything close to acceptable customer support!

Just had the cost of our server increased by 90% without any notice. The reason apparently is a new minimum charge per "chassis" type. Any servers on special deals are revoked. Response from Iomart customer service manager Tom Hughes was, would I like to proceed with cancelling the server. Arrogant and unhelpful customer service. Avoid. (Iomart t/a Rapidswitch)

Please stop spamming me with invoices. I have never signed up to your services. No response to any of my emails.

Botched Memset takeover

Every element of the iomart takeover of memset has been a problem. Lost servers, double billing, support tickets get ignored and emails take days to get answered

What is weird is they don't seem to want to be a hosting/VPS company, if you go to their website you see a load of marketing guff with no specs or prices. Something else going on?

Very professional and quick when dealing with my issue. Excellent customer service.

IOMart have taken over Memset. Urgently migrating my servers away. Shame, Memset used to be a great company.

Stop spamming people with your awful services.
I never subscribed to your services but suddenly start receiving emails.
I come here to leave this feedback and find out your services are not even good.

Spend some time fixing issues with your current customers and not spam random email addresses over internet.

I had dedicated servers with Melbourne Servers, a brilliant company with great services and prices.

Then a few years ago Melbourne was bought out by IOMart and slowly things went downhill.

My managed servers were not really managed at all and general management was left to me.

The billing department is a complete shambles, I've never known such incompetence.

Customer service was poor.

They do still have a few good engineers from the Melbourne days but overall a terrible experience by the end.

I moved over to UKServers and they have been a thousand times better.

Very helpful system engineer this morning on a call

Dreadful service. Bytemark were great, but since they were bought by Iomart costs have increased while the service is now appalling. There are much better hosting companies in the UK who are cheaper and provide a far better service. Avoid Iomart.

Iomart bought Bytemark (who WERE an excellent hosting company) and turned it into a cash-grab. They've slashed support, suffer more outages than before, and hike prices by 9% with only four days of notice.

If you value your cash and your sanity then avoid this company like the plague.

Ideal for cache servers or any non important data

Avoid, avoid, avoid. We previously had hosting services provided by a really good hosting company. Iomart took over this company and everything went downhill fast. Requested cancellation of services due to a long delay in actioning new services. It has been a year and they still have not managed to action request, while happily taking money every month. It kind of feels like being held to ransom due to the other services they provide. I never wanted iomart to host site in the first place and would never recommend their services. There are plenty of hosting companies out there find another one other than iomart.