Invicta Watch Stores Reviews 

411
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 185 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced significant delays in receiving orders, often much longer than advertised shipping times, even with expedited delivery. Many also reported extremely poor customer service, characterized by unresponsiveness, lack of communication, and inability to resolve issues, with some orders not shipping or being lost. However, some customers were satisfied with the products, praising their design and quality. A few others noted on-time or improved delivery, with items arriving well-packaged. Despite this, a recurring concern was product durability, with watches arriving non-functional or breaking after purchase.

What people talk about most

Product

Clients share ambiguous opinions on product quality and reliability, with many expressing disappointment.... See more

Order

People report negative experiences with order processing and delivery, often citing significant delays and a... See more

Delivery service

Consumers find delivery service to be ambiguous, with many expressing significant dissatisfaction due to... See more

Customer service

Reviewers mention negative feedback about customer service, with many reporting horrible experiences and... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising the product as amazing,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Order took weeks to arrive and my attempts to contact service was less than helpful…first time I actually spoke to someone it was about the 30% discount that wasn’t applicable to my order (that was t... See more

Rated 3 out of 5 stars

It took way too long to get my order I had to contact shop to make sure it came. I've ordered several watches from Invicta and I'm not sure I will be ordering anymore. It was close to 3 months before... See more

Rated 3 out of 5 stars

I love Invicta, I have 12 of their watches. On this order I placed it on Feb 8th thinking that for sure the watches would be arriving before I left for New Orlans on March 4th for my sister's 60th bir... See more

Rated 3 out of 5 stars

It took so long to get my watches. I thought that the watches I ordered would come all together. And I still have some orders that I haven't received yet.


Company details

  1. Watch Store

Written by the company

Invicta is a fast growing watch brand, and is considered by collectors and enthusiasts to be a market leader in innovation and creativity. Explore an impressive selection of timepieces spanning 30 diverse collections, and a wide use of exotic materials such as: meteorite, abalone, titanium, and carbon fiber. Invicta also offers collections from the worlds of Disney, Marvel, DC Comics, Star Wars, and the NFL.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

411 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.6

All reviews

(411)

191 reviews in the last 12 months

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Rated 1 out of 5 stars

Fools Gold-Glycine Combat Diver

Fools Gold-Glycine Combat Diver
Run from this brand, watch was only two-years old and the spring engine failed. The customer service stated that the watch needed a complete overhaul for 380USD. Well, that 90% of the purchase price. Get a top-tier time piece from Seiko or Citizen, or Ten Casios for 380USD. Thank you for attention to this matter.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Over a month and no update on the order

Over a month and no update on the order and when it will be shipped. Their customer service was useless and kept saying they are waiting for the store to ship it to the warehouse. Makes no sense! Sounds to me like its not in stock and they continue to oversell.

5 April 2026
Unprompted review
Rated 3 out of 5 stars

I love Invicta

I love Invicta, I have 12 of their watches. On this order I placed it on Feb 8th thinking that for sure the watches would be arriving before I left for New Orlans on March 4th for my sister's 60th birthday party (she is an expat that lives in France and was celebrating her birthday there) One of the watches was for her, they did not arrive until march 6th so I have to find another way to get the watch to her which is not easy as she is the tour manager for Steve Hackett and they are touring North America right now other wise I would have given 5 stars

6 March 2026
Unprompted review
Rated 1 out of 5 stars

I made 2 orders 2 weeks apart, still waiting one ,month later

I made 2 orders 2 weeks apart, 12 watches in total.
I keep getting packages with one or two watches in and at the present time am still waiting for one watch from the first order and three from the second. Got an email today saying another delivery is expected in 4 days time but when I looked it is only containing one watch.
It is now over a month since my first order and when I contacted customer services they replied with we will send you an email when they are dispatched! No mentions of any timescale.
I won’t be ordering again no matter how cheap they offer them.

5 March 2026
Unprompted review
Rated 1 out of 5 stars

last 3 invictas were made terribly.

I've purchased some nice invicta watches in the past from invictas website. But this last two orders have been a nightmare. Shipping took a month and a half and they offer shipping insurance that they don't honor. The quality of these last 3 watches are terrible. So terrible I threw two in the garbage. I really couldn't believe they were made by invicta especially compared to the other 8 invictas I've purchased from them in the past.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

The watch is well made and looks great

The watch is well made and looks great. It was a fantastic price as well. The package arrived quickly and it was fairly easy to figure out the settings for the analog and digital. Gotta play with it first before reading the instructions. IYKYK

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Bought a watch at Invicta Christiana…

Bought a watch at Invicta Christiana Mall in Delaware. Put watch on for the first time and the band fell apart. I took the watch back to Invicta where I bought it a few days prior. I was told they do not guarantee their products and I would have to pay for a new band. I took the watch next door to a jewelry repair and they fixed the band in 5 minutes, no charge. But I paid him anyway. DO NOT BUY INVICTA! THEY DO NOT STAND BEHIND THEIR PRODUCTS.

15 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely not acceptable that you have…

Absolutely not acceptable that you have not been able to ship and deliver a simple watch WITHIN the same city since Mar 6 th !
That's 11 days already.
The apology is not good enough I'm afraid. Pathetic service and even worse customer support. Will not buy again.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Dean Campbell The warranty Coverage Denier !

To Dean Campbell: I gave my wife two Invictas, after 6 months one of them stopped working. Sent it to Invicta (I had to pay for the shipping charge) It took me several emails to get an answer, was told that because the watch had a couple of scratches it had "damaged the movement" and it was not cover under warranty and Invicta wanted to charge me $110.00. Your company peddles these watches as tough and rugged for the outdoor men/women, aviators, etc. and yet your company refuses warranty coverage when something goes wrong with the watch and instead, try to make money on the repair. I am sure there are many others that have had similar experiences with Invicta. I AM GETTING READY TO THROW THE WATCH IN THE GARBAGE! ROBERT O./ BESSY P. MIAMI, FLORIDA

12 January 2026
Unprompted review

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