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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the website, finding it confusing and difficult to navigate. Customers also frequently reported issues with payment methods, citing outdated bank transfer options and problems with deleting personal and credit card information. The pricing structure was a major source of frustration, with many encountering unexpectedly high buyer premiums and unexplained fees. Some people were dissatisfied with the product quality, mentioning items that were not as described or arrived damaged. Additionally, some customers also felt that the overall user experience was poor, with difficulties in account registration and bidding processes.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. While some customers praise the good items and value,... See more

Website

People report negative experiences with the website. Many customers express serious concerns about the site's... See more

Price

Users describe negative interactions with price, consistently reporting high and unexplained fees. Many... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report issues with incorrect account... See more

User experience

Consumers find the user experience to be ambiguous. While some reviewers have had great experiences, enjoying... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The cathalogue was confusing: To see the paintings of day 1, I could simply click on a sample painting - no problem. But for day 2 there seemed to be no paintings. Only after asking did I discover t... See more

Rated 3 out of 5 stars

this buyers premium is much too high. 10-15% makes some sense. your metal auctions have seen their best day, i'm out. milton pietz

Rated 1 out of 5 stars

STAY AWAY this has become a scam site. Wanted to bid on some jewellery and had to open an account (including credit card) to do so. When the jewellery I bid for never arrived I assumed it was the faul... See more


Company details

  1. Online Auction Service
  2. Media Company

Written by the company

Invaluable is the world’s leading online marketplace for fine art, antiques and collectibles. We partner with over 5,000 of the world’s premier auction houses to make it easy for collectors from around the world to discover and acquire the items they are most passionate about all in one place. With thousands of items added daily, Invaluable makes discovering and acquiring exceptional art and objects from an array of sellers accessible to anyone, anytime, anywhere. About Invaluable Learn How to Bid Sell on Invaluable Contact Us


Contact info

2.6

Poor

TrustScore 2.5 out of 5

10K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 2 out of 5 stars

Outrageous additional costs for shipping and huge buyers premiums.

I would not recommend them... outrageously high prices and shipping costs.

Auction premiums are very high - 20% to 27%, and then they add outrageous shipping costs, handling charges, packing charges.

Their invoice for one item to be shipped by DHL was $594.00... I checked with DHL and their cost was only $365 for the same item.

I checked FedEx and the cost was anywhere between $125 to $220 depending upon the service.

30 October 2024
Unprompted review
Rated 1 out of 5 stars

Banned for No Reason Apparently

Never had any contact with this company before, but they banned me from participating in auctions. At first they told me the auction house using the portal rejected me, but the auction house said that was not true. Then they told me they had made a "collective management" decision to ban me. Completely bizarre and ridiculous. At least have the professionalism to give an actual reason.

20 October 2024
Unprompted review
Rated 5 out of 5 stars

Top-notch seller

I received my print and it is beautiful. The process was simple, shipping quick and packaging outstanding!! Top-notch sellar. If you talk to someone there, they are knowledgeable, pleasant and bend over backwards to answer all questions/concerns!! Thank you

28 September 2024
Unprompted review
Rated 1 out of 5 stars

Dishonest cunning system! RUN FOR YOUR LIFE!

A flawed dishonest uncontrolled bidding system with serious issues. If you want to lose on the bidding don’t use them. Disgraceful ! Still waiting for a response from my email. Two bidders at the same amount - how do I lose ? Pathetic!

7 September 2024
Unprompted review
Rated 5 out of 5 stars

How sweet it is

How sweet it is. One of the best experiences I’ve had and have been fortunate enough to obtain some beautiful and uniquely crafted pieces. I search for one of a kind craftsmanship works by talented artists. Also, the rock specimens are spectacular.
I Will be back and attend more live auctions. I had a great time watching for many hours at night into the morning. It was a blast. I need to practice faster at placing bids or I would have won a few more. Last not least, I am ecstatic and thrilled.
La crème de la crème.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Thanks to you Invaluable

Thanks to you, I got the work of an author I like. It was bought by a foreign buyer and now it will return to my homeland and to my collection. What more could I ask for.

10 August 2024
Unprompted review

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