Bought a selection of plants from Intray. Super fast delivery and really gorgeous plants. So, pleased with all of them and really loved the personal touch of a hand written note thanking me for my ord... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Bought a selection of plants from Intray. Super fast delivery and really gorgeous plants. So, pleased with all of them and really loved the personal touch of a hand written note thanking me for my ord... See more
Company replied
Ordered a Medinilla magnifica and received a good size healthy plant. Unfortunately 3 out of 4 flower stems were broken in transit. Called customer service. A replacement was sent right away and I re... See more
Brought some new plants for the home, the packaging was really secure how the condition of the plants was disappointing, 2 out of the 3 plants had yellow leaves. I reread the care instructions and... See more
Company replied
This is the second order from In-Tray Plants. Both times service was great and plant quality excellent. During my first order the delivery company delivered to the wrong address. The delivery c... See more
Based in Highgate North London, In-Tray is the retail arm of established RHS Chelsea Flower Show winning plantscapers, Indoor Garden Design. Launched as part of IGD’s 45th anniversary celebrations, In-Tray Plants was initially created as q way to deliver houseplants to the people of London. Only four months in, the nationwide delivery service was launched - meaning that anyone in mainland U.K. can shop with In-Tray. The main aim of in-tray is to assist in greening-up personal living and working spaces with tropical plants and botanical lifestyle products. ‘‘At In-Tray we aim to deliver high quality plants to your home and office along with all of the care tips and expert advice you could possibly need. Our carefully Curated selection of houseplants, pots and indoor gardening accessories are sourced from a wide range of trusted suppliers, both new and established. Quality is key when we choose our products as we value craftsmanship, design and LONGEVITY above all else.’’
WOODSIDE WORKS, SUMMERSBY ROAD, N6 5UH, N6 5UH, United Kingdom
Bought a selection of plants from Intray. Super fast delivery and really gorgeous plants. So, pleased with all of them and really loved the personal touch of a hand written note thanking me for my order . Great recyclable packaging too. I will definitely use them again. Thanks!😊

Reply from In-Tray Plants
Box was securely packaged and on the inside loved the bio degradable filling! Super clear instructions for plants to help them settle and how to hydrate following postal.
Ordered a Medinilla magnifica and received a good size healthy plant. Unfortunately 3 out of 4 flower stems were broken in transit. Called customer service. A replacement was sent right away and I received it the following day, in perfect condition, together with a cute hand written apology note and a 10% off coupon for next order, They even took notice of my comment about packaging and added an extra layer of protection for this fragile plant.
Top notch customer service! Thank you Intray team.
This is the second order from In-Tray Plants. Both times service was great and plant quality excellent.
During my first order the delivery company delivered to the wrong address. The delivery company advised reporting to seller. Customer care at In-Tray couldn’t have been any better. The matter was resolved within a couple of hours & my plants were delivered shortly afterwards.
I would highly recommend to anyone thinking about ordering from them: I will be again soon!
Fantastic plants, they came packaged so well. Very impressed and will definitely be buying more.
The plants were of a high quality, healthy and well - packaged. There was a problem with the dimensions of a pot of ordered, but a refund was issued with minimal fuss.
Loved my first order. Plants came perfectly wrapped and in good condition. Fast delivery. Will use again, and again! Thank you
Lovely website to use and nice products. Order arrived quickly and securely and all the packaging was 100% recyclable with an instruction on what to do with it all - nice touch ! Will definitely shop here again and can highly recommend it.
Loved it!!!
From the products ordered till the packaging for delivery.
The succulents I received they look like the ones I would have picked ( I like to get healthy looking, with lots of new baby branches growing ) and everything arrived in perfect conditions.
Really in LOVE with the eco-friendly packaging the order arrived wrapped in!!! Tbh I was disappointed when I opened the box and thought it was polystyrene, the surprise of a 100% compostable packing peanuts has been a lovely surprise.
Yay!
X
Speedy delivery and packed really well to avoid any damage. Will order again for sure. Thank you
Love this company! Great service,plants and pots arrived promptly and in really good condition. Would recommend them highly.
Superb service, plants as seen on website, great quality, super impressed with the eco packaging and delivery. Will definitely recommend to friends and will be purchasing again!
Brought some new plants for the home, the packaging was really secure how the condition of the plants was disappointing, 2 out of the 3 plants had yellow leaves.
I reread the care instructions and did as set out however one in particular is struggling and it has been a few weeks now.

Reply from In-Tray Plants
It’s such a great idea and the plants, pots and packaging looked so stylish that I was hoping they would be as impressive in real life. I bought my best friend a birthday present here and she is delighted. I’ve already bought another plant as a Mother’s Day gift and it’s going to be my new go-to site for stylish pressies!
One leaf was damaged. Appart that everything was brilliant and nicely packed.
I've brought from intrayplants a few times now and have been absolutely amazed by the low prices of the plants, the great quality and the quick delivery. For these reasons I'll continue to buy from them happily and I recommend this company to everyone who wants affordable plants.
I ordered a plants birthday and was sent the wrong plant by mistake. Very friendly staff resolved the issue quickly and I got to keep the first plant too.
Packaging was amazing and a lovely message accompanied it.
The monkey masks where absolutely stunning.! Would defiantly be buying again from in-tray.
Thanks again guys
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.