Tiffany F. was a godsend! 10+++ starts if I could give them. We were struggling with another service for over 3 months and getting nowhere because of bad or no communication. I made one call to In... See more
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Review summary
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Daniel Singleton was amazing. He was very knowledgeable and took the initiative to call companies and compare prices and got me the best price and close location to get my interlock installed. With hi... See more
Company replied
Tiffany was super! She was able to find my account that I had set up a year ago waiting for court and was able to even give me a better monthly rate rhan before with free installation. She also connec... See more
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Carlos was transparent in giving us the estimate of everything individually and telling us what we were ultimately going to pay by weekly and monthly. He set us up for the installation quickly. All ar... See more
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Company details
About Intoxalock
Written by the company
Intoxalock is a national leading provider of ignition interlock devices, with over 25 years of expertise in the field. With over 2,600 locations, we are committed to making the process easy and convenient for clients to get back on the road after an alcohol related traffic conviction.
Our devices are in use in all 50 states and are certified to meet state regulations in 43 states.
Intoxalock's core value is to provide excellent 24/7 support to customers through their ignition interlock journey. We're here to be your partner through the process.
Our devices are in use in all 50 states and are certified to meet state regulations in 43 states.
Intoxalock's core value is to provide excellent 24/7 support to customers through their ignition interlock journey. We're here to be your partner through the process.
Written by the company
Contact info
12421 Meredith Dr, Suite 100, 50323, Urbandale, United States
- (833) 210-4463
- Reviews@Intoxalock.com
- intoxalock.com
4.4
Excellent
81K reviews
Asks customers to review
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Reply from Intoxalock
Christie Julian,
We are delighted to hear that you had such a smooth experience and received excellent support from our team. Thank you so much for sharing your wonderful feedback.
Christina was very helpful and…
Christina was very helpful and explained everything very well. Made sure I had an understanding of everything I needed to know.
29 October 2026
Reply from Intoxalock
Eric,
We are so pleased to hear that our team member was incredibly helpful and ensured you had a clear understanding of all the important details. We truly appreciate you taking the time to share your wonderful feedback!
Reply from Intoxalock
Matthew,
We are so pleased to hear that our team was highly informative and detailed during your experience. We truly appreciate your positive feedback!
Reply from Intoxalock
Javion,
We are so pleased to hear that our team provided such professional, patient, and excellent customer service. We truly appreciate you taking the time to share your positive feedback with us!
Tamra Duke was amazing
Tamra Duke was amazing. She answerd all my questions and was unbelievably patient.
27 October 2026
Reply from Intoxalock
Oscar,
We're so pleased to hear that our team member was incredibly patient and helpful while answering all of your questions. We truly appreciate you taking the time to share your wonderful feedback with us!
Well since you want a review so bad
Well since you want a review so bad, This has to be the dumbest piece of technology I've ever held. Distractions are illegal while driving, but I have to dig around to find the device and then blow in it until I gag mid freeway for a random retest? And the mouthpiece never stays on so I have to reach around the car ALSO mid freeway to find the piece of plastic that refuses to stay on.
26 October 2026
Reply from Intoxalock
We appreciate you bringing your concerns to our attention. Our team is available to discuss the details and review any questions you may have. Please DM us or call 844-535-0260 for assistance.
Reply from Intoxalock
Lisa,
We're so pleased to hear that our team member provided you with such kind, supportive, and efficient assistance. We truly appreciate you taking the time to share your positive feedback with us!
I would give Intoxalock zero stars if I…
I would give Intoxalock zero stars if I could. This company has some of the worst customer service I have ever experienced. Every time I call, I seem to get a different answer, and important information is either left out or not explained until it becomes a problem.
Most of the representatives I have spoken with appear to be based overseas, and the phone connections are terrible. Calls constantly have bad reception, making it difficult to understand what is being said or get the help I need. On top of that, the representatives give conflicting information, which makes an already stressful situation even more frustrating.
When you’re dealing with an ignition interlock device, you need accurate information and reliable customer support because mistakes can cost you time, money, and potentially cause legal problems. Customers should not have to call multiple times just to get a straight answer.
This company needs to seriously improve its customer service, train its employees better, and stop leaving out important information that customers deserve to know upfront.
I would not recommend Intoxalock to anyone. If you have another option, I strongly suggest looking into it before choosing this company.
29 October 2026
Unprompted review
Reply from Intoxalock
Thank you for taking the time to leave a review. We hear your frustration and welcome the chance to better understand your concerns. Speaking privately will allow our team to review the relevant details with you. Please DM us or call 844-535-0260 so we can assist you directly.
Reply from Intoxalock
Thank you so much for taking the time to leave us such a positive review! We appreciate you providing this valuable feedback.
Reply from Intoxalock
Thank you so much for taking the time to leave us such a positive review! We appreciate you providing this valuable feedback.
Your agent was very polite and…
Your agent was very polite and professional. It was all in all a pleasant experience
27 October 2026
Reply from Intoxalock
Joseph,
We are so pleased to hear that our team member provided such courteous and professional service, making your overall experience a truly pleasant one. We truly appreciate you taking the time to share this wonderful feedback!
Reply from Intoxalock
Thank you so much for taking the time to leave us such a positive review! We appreciate you providing this valuable feedback.
Frances Hensley was super helpful
Frances Hensley was super helpful. She made the process very easy. I could not have asked for a better experience!
28 October 2026
Reply from Intoxalock
Jonathan,
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
Easy and great customer service
29 October 2026
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
The sales person was knowledgeable and…
The sales person was knowledgeable and helpful
28 October 2026
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
20 years sober
20 years sober. Nothing but problems with this company's equipment. I've been stranded with device malfunctions so many times it's not funny. In a year of having this company's equipment I've spent 5 months not being able to drive due to no fault of my own yet still charged the fee's as if I was able to drive. DO NOT CHOOSE THIS COMPANY FOR IID. Fraudulent company with Fraudulent practices. Device ruins car battery's and will get you re suspended due to no fault of your own. They do not stand by they're equipment or customers. It's a sham to keep you non compliant and stuck using they're equipment. If stuck using this company take pictures and videos of everything that happens with your machine. It's the only way to protect yourself as they're goal is to keep you suspended and stuck with they're machine. Customer service is bar none the worst I've ever experienced in my time on this earth.
**edit---- your deeply sorry yet your doing nothing to stand by your customer that is now unjustly suspended due to your faulty equipment? Also no mention of returning any of the 5 months of payments for time I wasn't able to drive due to your machine malfunctions that were already proven to be the cause of the suspension you never bothered to tell the secretary of state about was on your end and you intoxilock had to pay the service center to fix the problem ? If your deeply sorry stand up for your paying customer that's 20 years sober and should have no issues with your equipment. I have 4k camera footage your machine messed up and I did nothing wrong.
7 October 2026
Unprompted review
Reply from Intoxalock
David Carr,
We are deeply sorry to hear about your extremely frustrating experience with our equipment.
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
Step by step process.
16 October 2026
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
Reply from Intoxalock
We are so pleased to hear that our team member was incredibly helpful and made the entire process so smooth and easy for you. It is wonderful to know that you had such an exceptional experience, and we truly appreciate you taking the time to share your kind feedback!
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