international.evri.com Reviews 230

The parcel lost again after 4 weeks! Talking to AI without any success. Stay away from this company! No compensation as most of the items are on prohibited list!

Worst delivery company
You can’t communicate with them. In the chat they ask you for a phone call. But you don’t receive any phone call back. Only apologies on email

If I could give zero stars I would , posted an item back to retailer on 19/01 , as of today 31/01 tracking system is still showing as “its way back to retailer” , I opened enquiry with Evri customer support a week after posting my goods , to get an email back today “ I have conducted an extensive search and unfortunately, our tracking system is currently unable to locate your parcel. Due to the amount of time that has elapsed since we last received a tracking update, I must unfortunately deem this parcel unaccounted for.

I apologise for this disappointing outcome, I can appreciate how frustrating this news may be to receive. The quickest way to resolve this is to contact the sender of the parcel who will talk to you about the options now available to you.

If you need anything in the future, please contact your Evri Customer Service Team and we’ll be happy to help.”

Basically they haven’t even understood the query, I wasn’t expecting delivery of goods to my address I returned goods back to retailer - yet they asking me to contact whoever sent goods to me
Absolutely shocking !!!!

Mcmeynard was amazing and quick to reply. He solved all the issues and would recommend Evri 100%.

I placed a return through Frasers with Evri to come and collect the parcel from my home 2-days later. Paid £4.99, printed my return label and packaged up the items before putting it by the front door. 2-days later, nothing. No email from Evri to confirm the collection or any sign of a driver. I contacted them via email and did get a prompt response but the customer service agent was either AI or inept because she kept saying "we're sorry your parcel wasnt delivered". I had to tell her in 3 separate emails that they were not delivering a parcel, they were supposed to be collecting a parcel to which she responded "If you could bear with me a little longer I am going to ask the local depot to do a thorough search for your parcel as it looks as though it has been misplaced." When I reminded her once again that the parcel was not misplaced - it was with me at home because they were COLLECTING it, she passed me over to someone else.

The next person was much better, understood my issue and booked in my collection again for the next working day. Day comes and goes, no sign of driver yet again so I reach back out and their response was: "After reviewing your case, I can confirm that the collection scheduled for the 13 January, was unfortunately not processed in our system by my colleague."

It's now been booked in for today, but the return period ends in 2-days so its unlikely I will be receiving the refund and am left in a debate of whether to send it and argue with Frasers or to keep it and just regift it.

This happens every single time with Evri, there are so many companies that can deliver and collect parcels with no problem so I just do not understand how this company can be so terrible. I will, without doubt, be avoiding any company that uses Evri from here on out. I advise you do the same.

It took over a month to deliver a parcel from UK to Japan. Ironic as their Terms and Conditions state that any claims must be made within 28 days of sending! Estimate says 3-7 days then tracking said no later than 24/12/24, didn't arrive til 14/01/25. I haven't managed to find any way to contact a real person for compensation or make a claim. Even the business help number on the website is an unavailable number. Other routes are 'circular' chatbots that don't even offer this scenario.

Absolutely furious, was expecting package from merrell uk & tracking said 'package too large to deliver"
Merrell have just rung me to tell me the tracking says "customer refused package as too large"!!!
Sort it out evri - this item is now lost because of your driver's falsehoods!!

Update 13th January: package was RETURNED to Merrell last week after driver said I'd refused it (lie). I've now received an email from someone who says they work in the depot which says "if I haven't received any further updates by day 10 please contact the sender of the parcel"
YOU SENT IT BACK TO MERRELL, IT'S NOT GOING TO MAGICALLY REAPPEAR AFTER 10 DAYS - I HAD TO BUY A NEW PAIR!!
Companies really need to stop using this Evri

They have been sitting on my package for weeks after it cleared customs. Their website pushes everything to a AI chat, which says my package is through a different portion of Evri. It's not. This is a circular system meant to give the customer no chance at actual assistance. Terrible company. I'll never order from any company that uses Evri for international shipping.

Here we go again and again and again and again and again, amazon prime next day delivery, guess what, surprise, surprise, NO DELIVERY. Evri, please, please, do everyone a favour and go bust.
PS. looking forward to computer generated patronising relpy.

Sent a parcel to Spain on 2/12. Cost me £33, and it spent the first 16 days at Heathrow and then 10 days and counting in a depot in Spain. My son got no presents for Xmas. Supposed to be 5 days for delivery. Absolute JOKE. No one to talk to, calls cost £15 to speak to a person, or you can go on a chat with a bot - going round and round in circles. Totally fed up, I’ll never use them again! Hopeless !

Update!

He got the gifts ( worth £120) on 30/12. There was a customs charge of £40 - that’s brexit for you !

Very disappointed with Evri. They sent one parcel to an unknown address. The photo proof of delivery was not my house nor any nearby. Another parcel was in their warehouse but they could not locate it. Another which should have been delivered before Christmas, although tracked to their warehouse was not delivered until the 27th. Too late for Christmas Day, When you contact Evri it’s via email with delayed responses. Evri takes no responsibility and it’s up to the buyer to contact the seller. They are not fit for purpose.

Sent parcel to France on 29 November via local post office using evri international priority - queried with chat box on 19 December as no tracking & not received. Parcel returned to me in UK on 21 December. Can't complain through customer service or chat box as they're saying parcel is delivered.

Absolute disgrace, all over their website it states "ALL PACKAGES ARE AUTOMATICALLY COVERED WITH £20 PROTECTION"

And then when they lose a parcel, they tell you that you never took out protection and are not actually covered! Total scam! They dont respond to complaints. They couldnt care less!

I was expecting a delivery in 3 to 5 days. After 5 days I received an email that my parcel is out for delivery then after 19.30, the last slot when they should arrive i received an email that my delivery will be reschedule. No information for when or why and no one to contact. I am waiting now for 7 days delivery and I contact the shop I ordered to cancel the order and say loud. EVRI IS A FRAUD!!!

I recently paid for a parcel to be sent to France and selected the option to pay the import tax upfront. However, when it arrived in France I was sent an email request by Evri to pay the same tax again!

Attempting to get hold of someone via their phone or online chat bot was impossible.

I have raised an official complaint and will be recovering my payment either via Evri or through my credit card company.

An awful service that I will never use again.

Truly appalling service... I am a fan of the Evri UK domestic service... and when it came to an international delivery to HK for my Grand daughter at Christmas I tried it... 2 weeks later!!!! and it's still in transit... well the UK consolidation took over a week, why am I surprised!!! This is new order cra*ness... £17... you should be ashamed of yourselves!!!!!

week...

Worst delivery service !I have ever seen.

Very bad customer service!no refund policy.
Every help line they put on recording,even the chat is automatic.We cant find the parcel anywhere except to wait!

By far the worst delivery service I've ever used first they deliver my package to the wrong address it goes missing then the second package failed to get to me because the driver was again unable to find my address. I've used many delivery services and the level of incompetence at evri is in a league of its own.

Very poor. I sent a package to south korea and used the tracing service. They stated it was not delivered due to incorrect address ( address was 100% correct). Their costumer service only said they cannot do anything about it and package will be returned to the UK. No compensation and they left me hanging on the chat line service. I would NEVER use this company

NEVER ! there is no one to talk to