international.evri.com Reviews 230

Kaylee who works for Everi goes above and beyond with deliveries. Very professional, polite and always smiling. Parcels arrive at around same time with orders I place and great support with those I am not sure about. I cannot thank Kaylee enough & though she has delivered to my address for goodness knows how long, she is always bright & bubbly. Hence if I could give her more stars I would. On that note I do hope Everi recognise their team and honour there work. Kaylee you are very worthy of my review and of 5 star rating. I cannot thank you enough for what you do. Kind, respectful and an inspiration I imagine to others. Thank you so much for all that you & Everi do
Rhonda

Having sent 3 parcels (Gifts for Christmas) to Canada 2 weeks ago , 2 say that they have been exported but I still don’t know if they arrived in Canada ,while the 3rd says consolidated at LHR dated 25/10/2025 checked today still saying the same,
I phoned the customer service line 0330 808 5456 (what a joke) put in said tracking number says it is on track so why is it still in Basildon after 2 weeks, also tried the customer services chat line txt with a non human called Ezra ,yet another big joke , says someone will contact you in 24 hours or less ,it is now 48 hours plus ,having complained twice I now have 2 ref numbers against my complaint ,
If I don’t get this resolved I will take this further , I would prefer the package to be sent back to me if it in not moving anywhere ,this company is a joke , you can’t speak to anyone as it is all automated , I will not be using Evri International again & I certainly would not recommend them

I sent a parcel to the US, making sure that the amount was less than $100 to avoid the tax and duties. However, the options on the customs form weren’t clear and I couldn’t find the option to select ‘gift’.
I was contacted by Evri to say I owed $28 in taxes (which actually would have been sent to the recipient had I provided her email address). I contacted the company to see how to rectify this and they told me that there wasn’t a way to do this and I either needed to pay or the item would be returned to me (without a refund of postage).
This has been a complete waste of money and time as the parcel isn’t going to be returned to me for 7-21 days. I won’t be using Evri international again to send my parcels to the US.

Sent a parcel from UK to Spain to arrive during the two weeks I was out there, as it was needed as a gift. Evri promised 2 to 5 business day delivery so I dropped it off with them 2 days before flew out. Their tracking showed it took five days to get added to a consignment at Heathrow, from where they sent it to the Netherlands! Customer Service chat didn't work at all, their email CS was little better, but finally I got a response promising it would be expedited. It was finally delivered while I was boarding the return flight home. Fortunately a kindly neighbour took it in but it's of little use now.

Would give a minus if I could! Sent parcel to my son in USA in August! Paid £27 then £44 customs fees! They’ve returned the parcel to me today! No attempt to even take it out of the country! I will NEVER use this company again! I feel robbed!

I always face problems when my Amazon orders are delivered by Evri. They often claim “attempted delivery” even when I was at home, or they say they need more information although my address is clear and I provide delivery instructions. Every other courier delivers smoothly, but never Evri. The main issue is that Amazon does not show which courier will be used before purchase. If I knew it was Evri, I would never order. Very disappointing service.

When it works it works eg Adidas will arrive, Dumelm hit and miss, Temu forget it. Never attempt to ring bell or use the Tradesmen entry (flats). Crap about attempt, even if you are in all day. Try to make it easy by saying use the Trademen entry up 17.00hrs. Understand if there is time delivery for the drivers round. Don't cherry pick easy option.

Driver completely ignores delivery instructions of "THE SAFE PLACE" and dumps my parcels at the front door like rubbish. Waste of time putting instructions and even giving feedback via the Evri app to rate the driver as it's the same old each time. Puts me off ordering from online retailers that use this shambles of a delivery service. Not even worth one star, more like ZERO! FYI the creepy hand and my drive is not sufficient proof of delivery!

Just had email saying my parcel has been delayed until tomorrow if lucky! I paid for next day delivery £5.99 in good faith for my Newlook order.
This is not good enough. Online stores need to find an alterative delivery service to this joker of a company!! Would give it no star if I could.

On Wednesday 20th of August I was expecting two drops on arrival. They were delivering out of a car two Indian men one wearing a white turban. They delivered the fence paint they took a photo and they spoke to myself regarding the next package quoting it’s too big for the car and will deliver tomorrow. This was on the 20th of August. It said on tracking failed delivery and will re-deliver on the 21st the next day this never happened so I contact the seller they basically said not to worry the tracking was continuously saying out for delivery anyway bank holiday came and went still no delivery contact the seller again they informed me they have been in touch with evri and to expect within the next few days again no delivery tracking continuously Saying out for delivery this has been approximately two weeks. I’ve been consistently communicating with seller and then my alarm bell started ringing when I looked at tracking again it’s been changed on the date of failed delivery and new date was set for the next day as being the 21st But what they done they added that on the 20th. They made a delivery at 8 pm. This never happened why would they supposedly make a return delivery on the delivery date? When quoting on tracking that they will re-deliver the next day? This isn’t right I’m believing that they stole my item.

I don’t understand what’s happened to this company … I knew it was rocky at best … there’s no way to contact - had a parcel returned to sender 5 days ago and I can’t trace it - no email option, the chat bot is nonsense loop, the call option is an unresponsive voicemail - it’s gone from bad to worse .. avoid at all costs - disgusting way to treat people desperate to know where their precious belongings are - what am I supposed to do? It’s so wrong that this company exists treating paying customers like this

Absolutely horrendous customer service.
Why can't you speak to someone.
So frustrating

Delivery of my item is delayed . Can't get payment till delivered . Track item and it hasn't moved for five days . Can't contact anybody except chatbot who keeps telling you item is on track . Absolute shambles of a company

Quite simply the worst delivery company in the world, they pay 35p for a courier to deliver your parcels, and they drop it bloody anywhere, take a photo and say it's delivered , you ring EVRI and they don't give a monkies, quite simply why eBay
would want to use this lot as there main courier is beyond me, jokers EVRI, bunch of clowns

Below are the LATEST tracking details of SOME of the parcels I am still awaiting delivery from the NIGHTMARE COMPANY EVRI, FORMALLY KNOWN AS HERMES.

Evri: H05S4A0001387805
Thu 7 Aug
10:47am
We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and we'll let you know once it's out for delivery.

(WAS ORIGINALLY DUE FOR DELIVERY ON 1st Aug.)

Evri: H05QTA0060691601
Thu 7 Aug
10:54am
Delivery will be attempted between 15:00 and 17:00 today.

(NO ATTEMPTED DELIVERY EVER)

Evri: H03JZA0102226329
Sat 9 Aug
7:10am
Your parcel is at the delivery depot and we'll let you know when it's out for delivery.

(DON'T RUSH).

Evri: H05QTA0062012251
Fri 8 Aug
7:01am
Your parcel is at the delivery depot and we'll let you know when it's out for delivery.

(TAKE YOUR TIME).

Evri: H05QTA0062889739
Sat 9 Aug
7:43am
Your parcel is at the delivery depot and we'll let you know when it's out for delivery.

(CAN I COLLECT IT?).

EVRI Have Delivered Just Once In My Area Near Bodmin Moor In The Last 12 Days, PATHETIC.

THESE ARE ALL ITEMS PURCHASED FROM EBAY.
Shame on you eBay for giving EVRI a contract.

A UPDATE ON MY STOLEN EVRI PARCEL; A VERY KIND NEIGHBOUR IN A DIFFERENT BUILDING KNOCK ON MY DOOR WITH MY PARCEL SHE FOUND.
I SAY NO MORE. WILL NOT BE USING ANY COMPANY THAT USES EVRI AGAIN.

Absolutely terrible over 2 weeks to deliver a parcel! I'm stuck in a loop with a ebay return that I can't get refunded on till it gets delivered can't get eBay to step in till it's been delivered either, might have to get my bank involved to get a refund!

From about early June the evri delivery service(Van08 in Northumberland area) has been subject to long delays. Ive ordered a few thing from eBay and dates are as follows:-

Order date: 11 Jun, 2025 - delivered 2 Jul 2025.
Order date: 24 Jun, 2025 - still waiting as of 17 Jul
Order date: 12 Jul, 2025 - still waiting as of 17 Jul

It can't just be my deliveries other folks must be impacted also. If there are long delays Evri should tell me. I could understand if there had been a fire in the local warehouse etc. Just stating my delivery is subject to delays please wait 24 hours is worrying!!!!

EVRI Customer Service and chatbot systems are a complete waste of time - I have been trying the 03308085456 for a few weeks and basically go round in circles - I enter the package number and it cannot find it (entered in full as well as 8 & 10 numbers)
The item has failed to be delivered to USA address - I cannot find any way to report the loss and to start a claim,
I know it got to the Basildon Fulfillment Centre (cannot find a way to contact that location either)
I have even sent an email to EVRI CEO - no answer from him either.