Interiors By Sutton Reviews 23

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

5 star product and 5 star service. They offered a competitive price for a rather expensive carpet. And from placing the order through to delivery we had regular proactive updates keeping us posted abo... See more

Company replied

Rated 4 out of 5 stars

Great customer service from Alice and carpet looks great. Shame the pricing wasn’t the most competitive but overall an impressive and efficient service.

Company replied

Rated 5 out of 5 stars

Customer service was excellent, very prompt replies to emails and they pulled out all the stops to get it to me as quickly as possible. The carpet is gorgeous.

Company replied

Rated 5 out of 5 stars

From the initial call to our delivery Sutton Interiors customer service has been outstanding. They went above and beyond to find a solution when we were looking for a carpet at short notice. They real... See more

Company replied

Company details

  1. Carpet Store

Written by the company

Established in 2005 as a small, family-run business, Interiors By Sutton has rapidly grown into one of the UK's premier providers of luxury carpets and bespoke designs, including custom stair runners. From our humble beginnings, our dedication to quality, craftsmanship, and personalised service has fueled our expansion, allowing us to offer an extensive range of premium carpet options tailored to meet the highest standards. As a family-owned and operated business, we understand the challenges of home renovation and redecoration, particularly when it comes to selecting the perfect carpet. That’s why we set out to create a seamless, one-stop shopping experience where you can find exactly what you need to enhance your interiors. Our goal is straightforward: to provide a curated selection of high-quality carpets that make your renovation process as smooth and enjoyable as possible. We offer samples to help you make informed decisions on color, texture, and design, ensuring your choice perfectly complements your vision. We proudly work with the same reputable suppliers as the big-name companies, guaranteeing top-tier quality in every carpet we offer. Unlike larger corporations, we maintain a hands-on approach to customer service. All aspects of our business, from sales to support, are managed in-house by our dedicated family and team, ensuring you receive the personalised attention you deserve. At Interiors By Sutton, we are committed to growing our presence while staying true to our roots, delivering exceptional carpets and unmatched service to homes across the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

23 reviews

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Rated 5 out of 5 stars

5 star product and 5 star service

5 star product and 5 star service. They offered a competitive price for a rather expensive carpet. And from placing the order through to delivery we had regular proactive updates keeping us posted about delivery dates. They even called me the day prior to reconfirm, and the driver then called me an hour before he was due to arrive. The carpet arrived in an Interiors by Sutton van, so they do their own deliveries which gave me a much better experience than if it had been farmed out to a courier company. Would highly recommend, thank you!

2 May 2026
Unprompted review
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Reply from Interiors By Sutton

Thank you Emma! You have been nothing but a pleasure to assist in your purchase! We hope you love your new carpet!

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent, very prompt replies to emails and they pulled out all the stops to get it to me as quickly as possible. The carpet is gorgeous.

19 May 2026
Unprompted review
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Reply from Interiors By Sutton

Thank You! We really appreciate the review, We're happy to hear you carpet is gorgeous!

Rated 5 out of 5 stars

Ordered carpet to be cut and made into…

Ordered carpet to be cut and made into a runner as well as other bits cut to size. They were helpful in checking my planned measurements and highlighted an issue with pattern matching I hadn’t noticed before it was cut which was great. One piece was cut to the wrong size but it was no problem and I only mention it to allow me to highlight that they recognised it when checking order before delivery and informed me and correct immediately so very pleased with service. Communicated well and happy with my final carpet. Would order from them again.

7 April 2026
Unprompted review
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Reply from Interiors By Sutton

Thank you Gillian for your lovely review! It was a pleasure helping you and make sure your carpet was as perfect as possible!

Rated 1 out of 5 stars

Samples never arrived.

Samples never arrived.

4 April 2026
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Reply from Interiors By Sutton

We’re really sorry to hear your samples didn’t arrive. They were sent out via standard post with Royal Mail, but unfortunately, items can occasionally get delayed or lost in transit.

Please get in touch with us on support@interiorsbysutton.com and we’ll be more than happy to arrange a replacement straight away. Thanks for your patience, and we appreciate you bringing this to our attention.

Rated 5 out of 5 stars

From the moment of first enquiry to…

From the moment of first enquiry to fitting this company has been a dream to work with. The communication has been superb, and the attention to detail second to none. Amazing value for money on fairly tricky job. The guys stuck to timescales even if it meant working late to achieve our deadline. The carpet was fitted before our guests arrived and in time for Christmas. The carpet is a beautiful and quality product and the guys know their stuff around how to make the most of it and guided us on what tape would work best for the finishing touch. Excellent service nothing was too much even though we are located over an hour away from their base in Birmingham. We will be back in the future.

17 December 2025
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Reply from Interiors By Sutton

Thank you so much, Helen. What a lovely review! We’re genuinely thrilled to hear how happy you are with everything from the first enquiry right through to fitting.

It was a pleasure working on your project, and we’re so glad we could get the carpet fitted in time for Christmas and before your guests arrived. The team really appreciate your kind words about the communication, attention to detail, and flexibility, especially on a tricky job and with the extra travel involved, the pictures you sent showed it turned out to be a beautiful finish.

We’re delighted you love the carpet and that the finishing touches worked perfectly. Thanks again for choosing Interiors By Sutton. We’d love to welcome you back anytime in the future!

Rated 5 out of 5 stars

Excellent

Excellent, friendly service with great communication. Would definitely recommend.

15 December 2025
Unprompted review
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Reply from Interiors By Sutton

Thank you so much for the kind words, Mark! We really appreciate you taking the time to share your experience. It was a pleasure working with you, and we’re glad you were happy with the service and communication. Your recommendation means a lot to all of us at Interiors By Sutton.

Rated 5 out of 5 stars

Fantastic customer service!

The service from Interiors by Sutton was fantastic from start to finish. The pricing for the carpet I required was very competitive as was the price for fitting. Ordering and payment was very straightforward and delivery was arranged very quickly within the requested time frame. The fitters were professional, polite and very efficient and the carpet looks fantastic. I am very happy to recommend Kash and his team to anyone looking for an excellent service and competitive prices.

8 December 2025
Unprompted review
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Reply from Interiors By Sutton

Thank you so much for your wonderful review, Kate. We’re delighted to hear that you were happy with the service from start to finish, from pricing and ordering through to delivery and fitting. It’s great to know the fitters made a positive impression and that you’re pleased with how the carpet looks. We really appreciate your recommendation and kind words about Kash and the team. It truly means a lot to us. Enjoy your new carpet, and thank you again for choosing Interiors by Sutton.

Rated 5 out of 5 stars

Helpful and good communication to help…

Helpful and good communication to help me with my order. I am very happy with the product and the service.

22 November 2025
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Reply from Interiors By Sutton

Thank you for such a lovely review, RM!
We’re glad to have been of service and hope you love the carpet you ordered.

Rated 5 out of 5 stars

100% would recommend, really helpful team and great quality …

We are doing a full house renovation and this is the best experience we’ve had so far with any business we’ve ordered from. We ordered a great quality carpet, cheaper than anywhere else, they delivered it really quickly and were unbelievably helpful when we forgot the underlay - which they managed to get to us within a day. 100% would recommend

4 November 2025
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Reply from Interiors By Sutton

Thank you for such a lovely review, we really appreciate it! We’re glad we’ve been able to provide you with the carpets you wanted at a great price, along with a quick turnaround on delivery.

Rated 5 out of 5 stars

The customer service was amazing!!

The customer service was amazing!!! Excellent team, very helpful and great delivery!!! Highly recommend!!!

30 October 2025
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Reply from Interiors By Sutton

Thank you for such a wonderful review! We really appericiate it, we hope to deliever more outstanding carpets to you in the future.

Rated 5 out of 5 stars

Great from start to finish

Interiors by Sutton were great from start to finish. They helped us pick a carpet that fit our space perfectly, and the guys who came to fit it were friendly and did a really good job. The carpet looks amazing and the whole process was easy and stress-free. Would definitely use them again.

21 October 2025
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Reply from Interiors By Sutton

Thank you for you lovely review! It was a pleasure supplying and fitting your carpets!

We hope to hear from you in the future or even from your family and friends!

Rated 5 out of 5 stars

Great prices and communication.

Great prices and communication.
Friendly and efficient delivery driver - highly recommend

20 October 2025
Unprompted review
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Reply from Interiors By Sutton

Thank you Jo for the lovely review! It was a pleasure helping you get your carpet to you and delievered effeciently.

We hope to hear from you in the future or even from your family and friends!

Rated 5 out of 5 stars

Premium Carpets and Great Buying Experience!

Brilliant purchasing experience from Interiors by Sutton, a special thanks and shout out to Waz and Kash, who looked after us by giving us the best price for the premium carpet we were looking at, on top of this they made sure delivery was super quick. Everything arrived a couple of days after it arrived in their warehouse and was well packaged and protected. Half of the carpet got fitted today and it looks amazing, thanks so much highly recommended!

15 October 2025
Unprompted review
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Reply from Interiors By Sutton

Thank you so much for your brilliant review! We’re thrilled to hear you had such a great purchasing experience with Interiors by Sutton. Waz and Kash will be over the moon to know their efforts made a difference, they always strive to provide the best prices and speedy service.

We hope to hear from you in the future or even from your family and friends!

Rated 5 out of 5 stars

Excellent!

Excellent customer service from placing the order to delivery. Khaz was very helpful and responsive. The delivery was on time and the driver very pleasant. The carpet is beautiful and perfectly packed. I definitely recommend

13 October 2025
Unprompted review
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Reply from Interiors By Sutton

Thank you so much for the wonderful review, Ariana! It was an absolute pleasure helping you with your order. We hope you’ll recommend us to your friends and family! We also hope the carpet you picked looks great!

Rated 1 out of 5 stars

Not yet delivered.

6 October 2025
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Reply from Interiors By Sutton

Regarding your free samples not arriving within a day, we sincerely apologise. This doesn’t reflect the level of service we strive to provide. It appears there was a system error that sent the review request email the day after your samples were shipped. Please note that our free samples typically take 5–7 working days to arrive. We truly apologise for the confusion and appreciate your understanding.

Rated 5 out of 5 stars

10/10 in every department

10/10 in every department. This firm are a class act. After having issues with finding a reliable carpet and wooden floor supplier, I will forever be grateful for finding these guys. Not only value for money, but the service they provide shows they really care about their clients. I’ve already referred them on to friends and without question I will use them again in the future.

4 October 2025
Unprompted review
Interiors By Sutton logo

Reply from Interiors By Sutton

Thank you so much for your fantastic review! It’s been an absolute pleasure helping you and completing your project. We’re thrilled that you’re happy with the finished result and truly appreciate your kind words and referrals. We look forward to working with you again in the future!

- Kash

Rated 5 out of 5 stars

Responsive, reliable and helpful

From the initial call to our delivery Sutton Interiors customer service has been outstanding. They went above and beyond to find a solution when we were looking for a carpet at short notice. They really pulled out all the stops and were great at keeping us updated on their progress. We wouldn’t hesitate to use them again and would highly recommend to others. So pleased that we found them online.

6 August 2025
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Reply from Interiors By Sutton

Thank you for such a lovely review! It was an absolute pleasure to help you and your wife get the carpet you needed as quickly as possible. I hope it looks fantastic once it's fitted. We look forward to assisting you with any future jobs you may have.

- Kind Regards, Kash

Rated 5 out of 5 stars

Staff was really helpful

Great staff! called in and the staff was really helpful over the phone and met my delivery requirements. I ordered Seta at a great price and it look absolutely amazing once our fitter installed it. I will defiantly be using them again for our other rooms!

26 July 2025
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Reply from Interiors By Sutton

Thank you so much for your kind words! We're thrilled to hear you had a great experience with Interiors by Sutton and that you're loving your new Seta carpet. It's a stunning choice! Our team always aims to provide top-notch service, and we're glad we could meet your delivery needs. We look forward to helping you with your next room makeover.

The Interiors by Sutton Team

Rated 5 out of 5 stars

Great selection of high-quality carpets…

Great selection of high-quality carpets at reasonable prices. The staff was knowledgeable, friendly, and helped me find the perfect flooring for my home. Highly recommend for anyone looking to upgrade their home

1 July 2025
Unprompted review
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Reply from Interiors By Sutton

Thank you so much for the lovely review. We're really happy to hear you found the perfect flooring and had a great experience with our team. It means a lot to know you’d recommend us, and we’re always here to help if you need anything in the future.

Rated 5 out of 5 stars

I couldn’t be happier with my…

I couldn’t be happier with my experience at Interiors by Sutton. From start to finish, the team were friendly, helpful, and really knowledgeable!

21 July 2025
Unprompted review
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Reply from Interiors By Sutton

Thank you for your kind words! We're so pleased to hear you had such a positive experience with us from start to finish. It was a pleasure helping you, and we're always here if you need anything in the future.

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