Interflora Portugal Reviews 

I made a order but the orden was never delivered. I’m trying to contact someone who could help me with my order

No online tracking of orders possible.
Cannot double check address neither status of delivery.
The website allegedly to track orders does not exits.
A nightmare. I should have read comments before ordering.

Excelente servicio
En tiempo entrega y calidad
Mejor flores 🌺

Terrible service. Ordered flowers to be delivered to my mom on Mother’s Day and it took them 2 days to the deliver them when they promised they would deliver it on Mother’s Day. Never using this service again.

Ordered flowers for my sisters birthday. I paid and was promised a delivery next day. No flowers were delivered, they didn´t contact her to plan a delivery and they don´t reply back on emails. When i call their customer service number they say to check the status "estado da minha encomenda" on their website. However this page does not exist on their website and they hang up the phone. Terrible service!!!!!

I am extremely happy with the experience.

They are easy to use, great delivery options and delivered on time.

I am based in London, and wanted to order some nice flowers for my mum for Mother’s Day.

It was a great experience from start to finish and the flowers were delivered on time as promised.

Couldn’t be happier and will be using again for sure.

recently made a purchase on your flower website and unfortunately, my experience was far from satisfactory. Despite paying 53 euros for what was advertised as the largest bouquet available, the reality was quite different. The bouquet I received was significantly smaller and of much lower quality than what was promised. In fact, I could have purchased a bouquet three times larger for the same amount elsewhere.

To add to my disappointment, I also paid for an annual delivery fee, which I did not receive a refund for despite requesting it.

Overall, the misleading advertisement and lack of refund have left me feeling frustrated and dissatisfied with my experience. I hope that improvements can be made to ensure that future customers do not encounter similar issues.

It was a very last-minute purchase, and it worked and was delivered a couple of hours after the purchase. Amazing work.

My daughter ordered a bouquet of flowers and a teddy Bear together but only the flowers have arrived yesterday for Christmas.
I have tried to contact interflora with no response and I do not know the Florist that delivered them. Does anybody know how I can resolve this matter ,I live in the Coimbra district Arganil

I was pleased with the support service, which was able to quickly help with the order and postpone the delivery date.
The flowers arrived wonderful, in a chic package. The girl is satisfied :)

I was able to made my Daughter’s first Birthday 🥳 abroad in Lisbon special! Interflora Portugal was open on a Sunday and delivery was prompt and in time no to mention the easy online payment and registration process. Thank you.

Thank you Interflora Portugal is all i have to say. Great customer service and excellent care. They went above and beyond to make sure it was delivered on time. I 100% recommend.

No flowers delivered. I received a email saying it was delivered, one day past and no flowers no chocolates. Don't trust this company

Good quality flowers, order delivered with care
Thank you!

An update (8 March 2023): P.S. Interflora 'Portugal Spain' have apologised for the error and duly refunded me in full on the 28th February. They have also given me a 15% discount should I place a new order. They further informed me that they do not deliver in Azambuja (town in Ribatejo province). I was very upset with them because I kept getting notifications that the flowers had been delivered even though this was not the case. Really terrible. Anyway I have now received a refund (in full) and I am therefore changing my original 1-star rating to 3-star. To anyone reading this review and wishing to place an order with Interflora Portugal I strongly suggest you contact them first to ascertain whether they do supply the area you are interested in.

On Thursday the 16th February 2023 I placed an order. Later the same day I received confirmation that the flowers had been delivered: “A SUA NOVA ENCOMENDA FOI REALIZADA COM SUCCESS!” (your new order was successfully delivered).

Today, the 28th February, my cousin in Portugal has still not received the flowers.

I have sent numerous emails without any reply. My cousin phoned Interflora Portugal on 211 20 60 66 and was told that I "must go to the place where I purchased the flowers and from there they will phone their office in Spain". Everyone working at Interflora Portugal seems to be a big liar. I paid for the flowers online on Interflora’s website… what is this nonsense that I “must go to the place where I purchased the flowers?”

In summary: I paid for flowers on the 16th Feb, later that day I received confirmation from Interflora Portugal that the flowers had been delivered. Today the 28th Feb no flowers have been delivered, Interflora Portugal do not reply to my emails and they have not provided a refund.

Alex Napier Holland, on his review of Interflora Portugal on Trustpilot wrote: “Interflora Portugal don't deliver, refund, or reply to messages!”. You can read Alex’s full review on Trustpilot website.
Interestingly enough Interflora Portugal did not reply…

P.S. An update (8 March 2023): P.S. Interflora 'Portugal Spain' have apologised for the error and duly refunded me in full on the 28th February. They have also given me a 15% discount should I place a new order. They further informed me that they do not deliver in Azambuja (town in Ribatejo province). I was very upset with them because I kept getting notifications that the flowers had been delivered even though this was not the case. Really terrible. Anyway I have now received a refund (in full) and I am therefore changing my original 1-star rating to 3-star. To anyone reading this review and wishing to place an order with Interflora Portugal I strongly suggest you contact them first to ascertain whether they do supply the area you are interested in.

I ordered Valentine's flowers with Interflora Portugal on February 10th.

It's now February 18th and they've not delivered the flowers, not refunded me - and not even contacted me.

I had to ask a Portuguese friend to call their customer service line (they don't speak English) and he was told, 'We have delays because too many foreigners have placed orders'.

What a disgusting and dishonest company.

And they haven't replied to any communications.

Never, ever use Interflora Portugal!

Ordered flowers for 13th. A week in advance. Nothing ever came. No news. No reply to my emails.
VERY VERY DISAPPOINTED!
TERRIBLE SERVICE!

Zero stars rating

Fast, efficient, accurate.