Intercounty Estate and Letting Agent Reviews 685

TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

We recently sold our property just outside of Saffron Walden with the assistance of Intercounty. We had tried a few other local agents previously but they put no effort in to try to sell the property... See more

Rated 5 out of 5 stars

I’ve been using Intercounty @ saffron Walden for many years. Once again they have excelled themselves, especially Blake who has gone above & beyond. My property has been let out so quickly I’m still c... See more

Rated 1 out of 5 stars

As a first-time buyer, my experience with this estate agency was extremely disappointing. During a purchase that later fell through, I received frequent calls pressuring me to chase my solicitor a... See more

Company replied

Rated 5 out of 5 stars

After many weeks of communicating with us, our solicitor and others in the chain, Charlotte from the Saffron Walden branch managed to push our sale through. She has been amazing throughout. Easily ac... See more

Company replied

Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Rental Agency

Written by the company

We are totally committed to delivering a straight forward service focused solely on your needs and we will challenge ourselves and the industry norms in order to do this. Our aim is for all customers to feel confident and comfortable at all times, to know that they can rely on us to deliver a consistently outstanding and individual home moving experience. We want to keep it simple and keep it honest. We feel that local knowledge is key to our success and make sure our people know all about local schools, amenities, transport, clubs and societies in your area. Intercounty has been successful at the recent Agency of the Year Awards 2016 – winning the Gold award in the Best Estate Agency in East Anglia category and have also won for the past 5 years Best Lettings Agency in East Anglia category at the Lettings Agency of the Year awards.


Contact info

3.3

Average

TrustScore 3.5 out of 5

685 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

We had a very pleasant viewing…

We had a very pleasant viewing yesterday with Abi from Intercounty in Saffron Walden. Abi was professional and knowledgeable and allowed us to take our time with the viewing. Not the right property for us but it was a good experience worth noting.

20 November 2020
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you Ben for your review. Its lovely to hear such positive feedback about your viewing with Abi.

Rated 5 out of 5 stars

Intercounty Harlow Letting

I mainly dealt with Mollie from Intercounty and she was a delight from start to finish.

Due to my work circumstances I had given her a rather rushed timeline for getting the property I was interested in. Regardless of that, her and the Harlow team managed to navigate around the short space of time and the current covid climate we find ourselves in.

I was very impressed that background checks, landlord contact, inventories and contracts were able to be done so quickly in a world where it’s getting difficult to organise anything.

I was very reassured throughout as she was always in contact and answered any questions I had. I wouldn’t hesitate to go through her/ Intercounty Harlow again, highly recommended!

15 November 2020
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your review Christopher. It's fantastic to hear that you're happy with the service provided by Mollie. We will be sure to share this review with her.

Rated 5 out of 5 stars

Very impressed with the service we…

Very impressed with the service we received from Intercounty in Bishop’s Stortford. Very professional.

27 October 2020
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you for your review Sian. It's great to hear that you're happy with the service provided by our Bishop's Stortford team!

Rated 5 out of 5 stars

Bishop’s Stortford office

Selected the Bishop’s Stortford office to sell our house and what a great job they did. Valuation a little higher than another agency but they marketed and sold at that value (thanks Will Jobber). Then the move process was difficult at both ends of the chain, but our ‘progressor’ pushed them all and kept it together. Probably kept us sane too (thanks Doug Whybrow)! We are moving :-)

23 October 2020
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your review Barry. We're happy to hear that our Bishop's Stortford team did a great job selling your house. We will pass your review on to Will and Doug. Congratulations on your move!

Rated 5 out of 5 stars

Purchase completion

Intercounty were my vendors agents and I have to say from start to finish we’re a pleasure to deal with. The chain was extremely challenging at times but these guys stayed positive and up beat throughout and the levels of communication were second to none. I would have no hesitation is recommending this company to anyone.

Special thanks to Doug, Will and Olivia for all the support in getting the sale completed 💪

23 October 2020
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your review Daniel! It's lovely to hear that you're happy with our Bishop's Stortford team. We will be sure to pass on your thanks to Will, Olivia and Doug.

Rated 1 out of 5 stars

Can’t be trusted to value property

This estate agent in Sawbo can’t value houses for toffee. Put one house on the market 5 bed at £800 and then another one exactly the same for £670.
Also another 5 bed which is different on the same development for £954 on Terlings Park.
Literally pulling figures out of the sky for quick sales.
Useless !!

16 October 2020
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you for your review Sallyanne. Having looked at our portfolio of properties for sale in Sawbridgeworth we currently have no houses for sale at £800,000, £954,000 or £670,000. Any properties we may have had for sale at these prices may have sold subject to contract. Of course should you wish for us to look into this in more depth please contact the Director Andrew Kershaw - andrewkershaw@intercounty.co.uk

Rated 5 out of 5 stars

Saffron Walden Office - highly recommend.

Saffron Walden Office.
What a fantastic team at Intercounty Saffron Walden. As a buyer I cannot praise them enough, Charlotte has been amazing, she has kept in regular contact with us and has being a great support through some very tricky conveyancing times. I highly recommend them.
5 star service ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

13 October 2020
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you for your review Joanna. It is Fantastic to hear how happy you are with the team at Saffron Walden and Charlotte. We will be sure to share this review with her. Congratulations on your purchase.

Rated 5 out of 5 stars

Very Pleased with the service

Intercounty were great during the process of purchasing my first property. Dealing with Doug and Andrew Kidd kept everything moving in the right direction and I would recommend anybody who is considering using them in the furture.

12 October 2020
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you Valentim for your Review. Its great to hear you would recommend us and you were happy with the service provided. We are very grateful to have been a part of your first house purchase. Congratulations.

Rated 5 out of 5 stars

So helpful in this stressful time

Helen gave very good advice helping me with the sale of my property and Doug was extremely helpful once we had sold. He was always ready to assist and couldn’t do enough. His cheerful manner made the stressful wait to exchange and completion so much easier to deal with in these weird times.

9 October 2020
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank your for your review Heather. Great to hear how Doug helped with your sale. We will be sure to share this review with him.

Rated 5 out of 5 stars

Braintree - went above and beyond

I can only report positive experiences with the team at Intercounty, Braintree. In particular Luke and George have been fantastic throughout our house hunting process. They were thorough, very understanding and attentive towards our requirements , kept us updated promptly and went above and beyond at every opportunity. We will certainly be in contact with them again when we are ready to buy and have recommended them to many people already.

6 October 2020
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you for your Review Gavin. Great to hear how how happy you are with the service from Luke and George, And thank you for recommending us.

Rated 5 out of 5 stars

The Team at Intercounty were…unbeatable

The Team at Intercounty were exceptional. They had a difficult sale on their hands as we went on the market at the point when there was so much concern over Brexit - swiftly followed by Covid and lockdown.

We tried other agents and were promised so much but only one delivered.

The team were always professional - customer focussed and when I lost my temper or became emotional -they were wonderfully calm. Potential buyers were always properly vetted and there was always someone on hand from the team to show people around the house - we never had to chase for feedback it was always prompt and informative.

As we were moving internationally, during a global pandemic, the sale was complicated and the team were incredibly supportive and worked so hard to get the sale over the line to enable us to move before a second wave or lockdown.

It would be quite difficult to fault them.

Clare, Charlotte, Abby and Pete you are the dream team. Thank you x

30 September 2020
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your Review Nina. Its really lovely to see your feedback about our team at Saffron Walden. We will be sure to share this review with them.

Rated 5 out of 5 stars

Thank you.

Thank you to a great team at Bishop's Stortford Intercounty. We were supported by their calm professional manner throughout our sale and purchase. We found them very easy to talk to and very knowledgeable.

11 September 2020
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you for your Review. Its great to hear positive feedback about our Bishops Stortford team. Congratulations on your new home.

Rated 3 out of 5 stars

Mixed feedback…

The sales team were extremely good at showing viewers around and notifying us of feedback. After offer agreed I consider that there was an approach to push for an earlier completion date with, in my opinion, preference towards the buyers’ requirements rather than the sellers’ , the latter being the party who were after all, paying Intercounty the Estate Agent’s fee.

5 September 2020
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Dear Mr Fookes
Thank you for taking time to leave a review. At Intercounty we really do appreciate all feedback, Firstly I am pleased to hear that you was very happy with the sales team, the team do work very hard to generate quality viewings and always do their best to delivery honest feedback.
Regarding the rest of your feedback, we would really like to look into this for you, would you be able to email williamjobber@intercounty.co.uk with a bit more information on what happened and we will look into this for you.

Rated 5 out of 5 stars

Abbi Hogg - exceptional!

Abbi Hogg, our main contact, provided an exceptional, professional and efficient service at each stage of our property search. We cannot express enough what a credit she is to the Intercounty brand!

21 August 2020
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you for your review Lesley and your fantastic comments about Abi. We will pass on your review.

Rated 5 out of 5 stars

Estate agents who care – and stay in touch!

We had the great pleasure of dealing with Abi Hogg at the Saffron Walden office when searching for a property. She was friendly, helpful and efficient – on the phone, in emails and particularly in person. Sadly we didn't find our new home with Intercounty but this wasn't by design and would highly recommend them for their impeccable services.

18 August 2020
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you for your review Julie. Its lovely to hear such great comments about Abi. I will be sure to pass on your review. We wish you all the best with your new home.

Rated 5 out of 5 stars

Thank you James and Doug!

I have been very impressed by the service I have received from Intercounty, Bishops Stortford. In particular, James with viewings and the start of my purchase process, and then Doug who has been great at keeping me informed with progress, and was straight on the case when a chaser was required. I would definitely recommend Intercounty to any buyers.

13 August 2020
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you for your review Charlotte. its great to hear positive feedback. Congratulations on your new home.

Rated 5 out of 5 stars

An amazing team!

We have started purchasing our property a few days before the lockdown. The entire team was just amazing in keeping us informed and reassured during the whole process, despite all the difficulties associated with furlough, social distancing, etc. During the entire time, they have been in contact with us and the seller. Being first-buyers, we had plenty of questions and worries, but they were always there for us. We would highly recommend Intercounty and especially this team!

13 August 2020
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you for your great review Emanuele. Its lovely to her about the reassurance you received from the during your purchase. Thank you for recommending us.

Rated 5 out of 5 stars

Brandon was brilliant :)

Wish we could have gone with them from the off, rather than wasting time with other agents in the area....
Brandan was absolutely fantastic and always helped to keep our mind at rest while we stressed and panicked!
The only downside is the conveyancers they are associated with, however intercounty themselves were superb 😊

29 July 2020
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you for your review Fiona. Its great to hear the positive feedback on Brandon. If you could email the our Sales Director Andrew Kershaw at andrewkershaw@intercounty.co.uk with your comments on Intercounty Conveyancing we will be sure to look into this.

Rated 5 out of 5 stars

Excellent Service from all at Intercounty Saffron Walden

We had been on the market with another local agent for some time and decided to change agent to try a fresh approach. We received an offer within 2 weeks of instructing Intercounty. We were also given great support in our house search. The agents took time to get to know us and our needs and we felt very supported at all times. The agents chased solicitors to progress our sale and purchase as they knew we wanted to move quickly. Big thanks in particular to Clare and Charlotte. I would not hesitate to recommend Intercounty Saffron Walden for your next house sale or purchase.

20 July 2020
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you for your review Jonny. Its great to hear how supported your felt with your sale and purchase from Clare and Charlotte. Congratulations on your new home.

Rated 5 out of 5 stars

Brilliant work from Intercounty.

We have only started renting our property through intercounty. Since we moved in (during lockdown) we have been very happy with the work of Allison Branch and her contractor Terry.
Allison is always on hand if you’ve got a problem. When problems have arisen, a Allison has sent Terry out to solve the problem.
Today he has laid a new floor in my kitchen. Terry is a very polite man, I feel very comfortable around him and he is very kind and playful with my 3 year old daughter. I have never felt so comfortable with a contractor before. He listens to what needs to be done and carry’s out the work to a very high standard.
Thank you Allison and Terry for all your hard work.

8 July 2020
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you for your review Emma-Louise. Its great to hear you are happy with your Property Manager Allison and also the contractors who visit our Managed properties.

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