Dear intershit,
Thank you for taking the time to share your feedback. We are genuinely concerned to hear about your experience as it does not reflect the high standard of service we strive to provide.
Firstly, I would like to clarify that we have a transparent policy of refunding funds for any unused services. Our clients are always provided with detailed agreements outlining terms and conditions prior to any service provision, ensuring clarity and mutual understanding.
Upon reviewing our records, we do not recognize the details provided in your review. This leads us to believe that this review might not pertain to an actual client experience. It's not uncommon for businesses to face unfounded criticism, potentially from competitors. However, we take every review seriously and are committed to addressing genuine concerns.
To better assist you and investigate this matter thoroughly, could you please provide more specific details such as the company name, client's name, and the particulars of your case? This information will help us to identify your record in our system and address your concerns more effectively.
At Intercorp, we pride ourselves on our customer satisfaction and continually work towards enhancing our client's experience. The positive reviews you see are indeed from our clients, who we encourage to share their genuine experiences to help us improve and grow.
We are here to support and resolve any issues you might have encountered. Please feel free to reach out to us directly at https://intercorp.asia/contact-us so we can discuss this further and find an amicable solution.
We look forward to the opportunity to rectify any issues and hope to restore your faith in our services.
Warm regards,
Oksana Galias
Customer support team