IxDF - Interaction Design Foundation Reviews 2,401

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the platform for its valuable and well-structured courses, which are self-paced and easy to combine with work and daily life. People appreciate the depth and clarity of the content, which is practical and applicable to real-world UX scenarios, helping them grow professionally and gain confidence. The support staff and customer service are frequently highlighted as outstanding, being responsive, empathetic, and genuinely caring, creating a supportive learning environment. However, some customers also noted significant dissatisfaction with the payment and subscription practices, particularly regarding automatic renewals without clear prior notification. People felt that the company's approach to renewals and free trials was misleading, leading to unexpected charges and difficulties in canceling subscriptions, which they found ironic for a UX education provider.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, with many finding the courses well-structured,... See more

Subscription

Users describe ambiguous interactions with subscription, with many reporting unexpected automatic renewals... See more

Payment

Reviewers highlight negative aspects of payment, with many expressing frustration over unauthorized charges... See more

Staff

Customers had positive experiences with staff, frequently highlighting the team's kindness, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting their responsiveness, thoughtfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been using Interaction Design Foundation since 2017, and it has been a valuable platform throughout my career as a UX designer. One of the biggest strengths is that the courses are sel... See more

Company replied

Rated 5 out of 5 stars

The place to go for UX/UI education! Reasons why I go there for years: - Price! unbeatable compared to other platforms - Content! Highly verified content by best of the best UX/UI people with real... See more

Company replied

Rated 5 out of 5 stars

other sites felt like endless theory dumps. IxDF courses taught me how to actually solve problems. I used their design thinking tools in my freelance projects. These weren’t abstract ideas. The platfo... See more

Company replied

Rated 5 out of 5 stars

I initially put a negative review for an alleged improper charge. Fortunately, it was fixed. I signed up for their free trial to attend a Master Class on UX writing. I liked the Master Cla... See more

Company replied


Company details

  1. Educational Institution
  2. Design Institute

Written by the company

The Interaction Design Foundation (IxDF) is a global design education institution. Established in 2002, we pioneered online video-based courses a decade before online learning became mainstream, at a time when AI, user experience (UX), and user interface (UI) design were barely recognized as distinct disciplines. Today, IxDF offers evidence-based curricula taught by 250 industry leaders, grounded in both industry practice and peer-reviewed research. With 1.2 million enrollments and local chapters in 495 cities across 105 countries, IxDF is the largest and longest-running design education institution in the world. IxDF is where leading practitioners and researchers in design and AI come together to build online education that sets the gold standard for the industry. Our entire institution is built around a singular focus on design and AI. This allows us to build curricula of depth and rigor with industry leaders. Learn from 40 courses and 155 master classes, from beginner to advanced. Trusted by 1,576 companies.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

I love the platform

I love the platform, is mostly easy to use, the lessons and certificates have a great value to me as team leader and to my associates that gain not only the skills but a way to prove it, they are extremely happy that we partnered with the UX Foundation Interaction Design through the enterprise profile.

There are certain opportunities but overall, great support, the variety of topics are up to date and very useful, the scoring of each person work is well thought, I feel we actually learn.

2 December 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Natalia,

Thanks for sharing your thoughts! I appreciate your honest feedback. We’re glad you and your team find our platform easy to use! I'm thrilled to welcome you to our Company membership plan :-)

Our team works day-and-night (literally!) to create high-quality, up-to-date design courses for our members ;) We'll continue to strive to provide the best learning experience for all. If you ever have questions or feedback, don't hesitate to contact our member experience team for further assistance.

Wishing you and your team the best on your IxDF learning journey!

Warmest regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

A Goldmine for UX Professionals

IxDF has been an invaluable resource in my journey as a UX professional. The courses are well-structured, detailed, and designed to accommodate both beginners and experienced practitioners. The Black Friday offer I recently availed was resolved seamlessly by their support team, who went above and beyond to ensure a great experience.

What sets IxDF apart is their dedication to continuous improvement based on user feedback. Their library of Master Classes and resources has significantly elevated my skills and confidence in UX design. Highly recommended for anyone passionate about mastering UX!

2 December 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Majid,

Thank you for your high praise and recommendation! It's made my day :-) I'm glad you've found our design resources valuable in your career journey.

And thanks for pointing out the strength of our member experience team and our Master Classes. We put in a huge amount of effort to provide empathetic support and insightful learning materials for our members and beyond. So thanks again for letting us know we're doing a good job!

I hope you'll continue to elevate your design skills on the platform!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Gold mine of information

IxDF is a gold mine of information and a plethora of knowledge on UX design. I'm very excited about this career journey, especially with high-quality courses and masterclasses being taught by industry experts. Highly recommend!

By the way, the support response was prompt, smooth, kind and efficient. Thank you.

2 December 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Gregory,

Thank you very much for your recommendation! It's made my day :-)

For insight, IxDF is the world's largest online design school, with over 180K members (and counting!). We also host a comprehensive open-source design library with over 2,000 free videos, articles, books, and topic definitions. I'm so excited you've found our courses to help you on your career journey ;)

And thanks for pointing out the strength of our member experience team - we work hard to provide efficient and empathetic support to our members and non-members alike. So thanks again for letting us know we're doing a good job!

I hope you'll continue to make great strides on the platform!

Best regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 4 out of 5 stars

Accurate and applicable content to many industries

One of the strongest elements of IDF is the accuracy and clarity of the content. Everything you learn applies to many industries and helps you understand today's problems and how to better resolve them through the UX complex journey.
Special mention to the team and Rikke for always been willing to help and go above and beyond!

29 November 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Daniela,

Thanks for sharing your thoughts! I appreciate your honest feedback. We’re glad you find our design content accurate and clear! Our team works day-and-night (literally!) to help our members understand today's design problems and how to best resolve them with timeless knowledge ;)

If you ever need anything else or have feedback, don't hesitate to contact our member experience team for further support.

Wishing you smooth sailing on your IxDF learning journey!

All the best,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Fantastic website for UX designers

It’s a fantastic website for UX designers of all levels. They provide up-to-date courses on all the important topics in the industry. It helps a lot to stay up to date in this ever changing market.

29 November 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Irina,

Thank you for your review!

I’m so happy to hear you’re enjoying our courses :-) We put an enormous amount of effort into creating high-quality, up-to-date design courses, Master Classes, and content.

I hope you’ll continue to make great progress in your career and with IxDF!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Great course for getting started with UX for VR.

The UX for VR course helped me connect my prior UX knowledge with specific topics in the world of virtual reality, offering a well-balanced mix of theory and practical exercises that made the learning process engaging and applicable. The content was clear, engaging, and well-structured, providing valuable insights into designing immersive virtual reality experiences. I truly enjoyed the course and would highly recommend it to anyone interested in exploring UX design for VR.

26 November 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Facundo,

Thank you for your recommendation and praise! It has made my day! :-)

I'm so thrilled to hear you've found our UX Design for VR course engaging and insightful. Our team works day-and-night (literally!) to bring the best design courses and learning content to our members and beyond.

At IxDF, we understand everyone learns differently, so we work hard to create courses tailored for all learners, using timeless knowledge and theory, practical exercises, videos, and more!

I hope you'll continue to progress with IxDF!

All the best,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Clear & easy UX own lifelong learning journey

Clear & easy UX own lifelong learning jouney from different perspectives (UX roles, learning modules curricula, video master classes, documentation & templates).
Possibility to be part of communities.
Appreciate the direct contact and solution oriented mindset.

26 November 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Ralph,

Thank you for the 5-star review! I truly appreciate it :-)

Our team puts in a huge amount of effort to create high-quality and insightful design courses, Master Classes, templates, etc. It's lovely to hear we're doing a good job!

And thanks for pointing out the strength of our wonderful design community and efficient support team. We're always here to help our members make the most of their learning journeys with IxDF ;)

I hope you'll continue to make excellent progress with us!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Worth the investment

Rikke is great and responds immediately. The courses are valuable and one is guaranteed to have been part of a well-cared-for learning process, with well-prepared professionals in their areas of expertise.

25 November 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Roberto,

Thank you so much for your recommendation! I truly appreciate it :-)

The IxDF team works day-and-night (literally!) to create high-quality, insightful design courses and content for our members and non-members alike. IxDF collaborates with industry experts like Morgane Peng, Vitaly Friedman, Laura Klein, Alan Dix, and even Don Norman himself!

I hope you'll continue to progress on your learning journey with us!

Warmest regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

A must-have UX platform & a truly exceptional customer support

I have been an IxDF member for 2 years for now and, really, there aren’t enough words to describe my positive feelings about it. I have taken courses on other platforms before as well, but only with IxDF I have felt such eagerness to actually come back and take more in – the content has been made really easily digestible.

In addition to the engaging courses, as a member of the IxDF, I would really emphasize the fact that they also offer regular (and high-quality) masterclasses (these ones I looooove the most!).

Oh and, the customer support / team behind the content? Say no more – truly exceptional as I have also already mentioned in my title here. My communication with Rikke has been so heartwarming, sincere and helpful… Thank you for that, Rikke.

Rikke has always answered me in a matter or hours and, helped out even with some personal disturbances that have come on the way of continuing with the courses.

30 July 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Emma,

Thank you so much for your heartfelt review! It genuinely warms my heart to know that your experience with IxDF over the past two years has been so positive and impactful. It’s wonderful to hear that our courses and masterclasses have resonated with you—our goal is to make learning engaging and easily digestible, and it means a lot to know we've succeeded for you.

I’m thrilled you’ve enjoyed our masterclasses; they’re indeed a highlight, offering incredible insights from top-notch industry experts. Your kind words about my support truly touched me—it’s always my pleasure to assist and ensure you have the best experience possible.

Remember, as an IxDF member, you also have access to a wide range of resources, including networking opportunities and our ever-expanding library of 40+ courses, such as Design for a Better World with Don Norman or AI for Designers. I hope these continue to inspire your learning journey.

Wishing you all the best with your design education journey!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation.

Rated 5 out of 5 stars

The Empathy I felt by IDF was incredible

The Empathy I felt by IDF was incredible, I had problem on my payments and I felt that IDF can understand my situation and problems.

18 November 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Ghazaleh,

Thank you for your kind review! It’s heartwarming to hear that you felt truly understood and supported during a challenging time. At IxDF, empathy is a core value—not just in the design principles we teach but also in how we support our members.

We’re always here to assist and ensure that every member’s experience is positive and accommodating, no matter the circumstance. It’s wonderful to know that we could be there for you when it mattered most.

Wishing you nothing but the best!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation.

Rated 5 out of 5 stars

Top tier content

Top tier content. The only place where serious product designers should take classes. So many well researched articles from prominent designers.

22 November 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Charles,

Thank you for sharing your glowing review! It’s fantastic to hear that you consider IxDF the top choice for serious product designers. We take immense pride in providing high-quality, well-researched content, and it’s truly rewarding to know it resonates with you.

Our articles and courses are crafted in collaboration with prominent designers and leading academics, ensuring you’re learning from the best in the industry. From foundational courses like User Experience: The Beginner’s Guide to advanced topics like Data-Driven Design: Quantitative Research for UX, we aim to empower designers at all levels.

We’re honored to be part of your learning journey and hope you continue finding inspiration and knowledge with us.

Wishing you all the best with your design education journey!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation.

Rated 4 out of 5 stars

Great customer support

I subscribed to the platform thinking that the billing was monthly and got charged annually. I reached out for help and had a super kind and helpful response from the team. Thank you very much!! If you ever offer a monthly plan, I might consider coming back.

21 November 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Paula,

Thank you so much for sharing your feedback and for appreciating our team's assistance—it means a lot to us! I’m truly sorry about any confusion regarding the annual billing structure. Our goal is always to provide clarity, and I’m glad we could support you effectively.

While we primarily offer annual memberships to keep the cost of our courses accessible, we do have a monthly option called the Design League. It includes 2 hours of personal coaching each month and is designed for those looking for a more intensive learning experience.

We’d love to have you back if the time is ever right for you, and we’ll certainly consider all feedback as we continue improving! In the meantime, don’t forget about our free resources, like our open-source UX design literature, which you can explore anytime.

Wishing you all the best on your design education journey!

Warm regards,
Rikke from Interaction Design Foundation (IxDF).

Rated 5 out of 5 stars

Excellent Courses and Outstanding Support from IxDF Team!

I’ve had a wonderful experience with the Interaction Design Foundation (IxDF)! The courses are well-structured, and I appreciate how responsive and supportive the team is. After completing a course, I had some UX suggestions, and the co-founder reached out personally with a positive and thoughtful response, which was truly encouraging. It’s clear the team is dedicated to constantly improving the platform for learners. IxDF is a fantastic resource for anyone looking to deepen their design knowledge and skills!

19 November 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Priyanka,

Thank you so much for sharing your thoughtful review! I’m truly delighted to hear about your positive experience with IxDF. It’s wonderful to know you found the courses well-structured and the team supportive—we’re deeply committed to ensuring that every learner feels empowered and valued throughout their journey.

Your suggestion to include a confirmation popup for the selected option was fantastic, and it was a pleasure connecting with you personally! Feedback like yours is invaluable in helping us refine the platform and create an even better experience for our members.

Wishing you all the best in your design education journey!

Warm regards,
Rikke from Interaction Design Foundation (IxDF).

Rated 5 out of 5 stars

An excellent place to learn

Very helpful courses with plenty of information to help advance your career.

19 November 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Carlos,

I’m so happy to hear you’re enjoying our courses. We put an enormous amount of effort into creating the courses and making them of the highest quality.

We hope you’ll continue to make great progress in your career!

Warm regards,

Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Great site supported by great people

I have taken multiple courses with IDF, from Journey Mapping to Creating a UX Portfolio, and their courses are truly top-notch. The content is well-structured, and they have an excellent approach to delivering lesson plans. I would highly recommend IDF to UXers looking to upskill.

Additionally, the customer support is outstanding. I had a subscription query that was quickly resolved, and to my surprise, the assistance came directly from Rikke, the co-founder and Editor-in-Chief. Her hands-on approach and dedication to ensuring a positive experience exemplify the company’s commitment to quality, giving me an even stronger appreciation for the work they are doing.

14 November 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Ruari,

Wow! Thank you for your high praise and recommendation! It's made my week :-)

At IxDF, our team works day-and-night (literally!) to create insightful and cohesive courses, Master Classes, and design content for our members and non-members alike. I appreciate you pointing out the strength of our courses' structured approach. We understand everyone's learning journey looks a little different, and we do our best to provide a customizable learning experience.

I'm so happy to help support you in your UX design studies. Please write to me again if you have further questions or need support. I hope you'll continue to upskill with IxDF!

All the best,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

A Must-Have Resource for UX

A friend of mine, a UX designer for a large Fortune 500 company, recommended Interaction Design Foundation as a helpful resource to help kickstart my UX career. I found the courses intuitive, easy to use, and flexible for my schedule since you can learn at your own pace. Compared to other UX programs, IxDF is a relatively affordable investment for most.

12 November 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Samuel,

Thank you very much for your recommendation! It's made my day :-)

For insight, IxDF is the world's largest online design school, with over 180K members (and counting!). We also host a comprehensive open-source design library with over 2,000 free videos, articles, books, and topic definitions. I'm so glad you've found our courses intuitive and flexible for your learning needs ;)

Our team works day-and-night (literally!) to help realize our mission to democratize UX design education by making it more affordable and accessible worldwide. So thanks again for letting us know we're doing a good job!

I hope you'll continue to make great strides on the platform!

Warmest regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Great school

Great place to push your career and learn from experienced people

11 November 2023
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Bleuwind,

Thanks for taking the time to leave your review!

At IxDF, our team puts in an enormous amount of effort to bring high-quality, insightful courses, Master Classes, and design content to our members and beyond :-)

We work with industry experts like Laura Klein, Vitaly Friedman, Alan Dix, Morgane Peng, and even Don Norman himself, to help fast-track your career with timeless design knowledge that you can apply directly in your career. We're so glad it's helping!

I hope you continue to progress in leaps and bounds with IxDF!

Kind regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 4 out of 5 stars

Great customer support

Great customer support and awesome courses with some gamification for motivation

15 October 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Thank you so much, Daniel! I appreciate your kind words :-)

Our member experience team works day-and-night (literally!) to support our members (and non-members!) swiftly and with their best interests at heart. Thanks again for letting us know we're doing a great job!

Don't hesitate to reach out if you have more questions or need further assistance. I hope you'll continue to make amazing progress with IxDF!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 4 out of 5 stars

Good platform

Some courses are valid (like Agile methodology or Conduct Usability test), other too generic (like Design for Augmented and Virtual Reality).
It really depends on your level of expertise. In general I will reccomand it.
Great customer support.
An advice, let the email and personal page be more clear about the renewal.

1 November 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Giulia,

Thanks for sharing your thoughts! We’re glad you found some of our courses valuable and appreciate your honest feedback. Sometimes, you find hidden gems that match your expertise, and other times, the view might feel a bit familiar.

We also appreciate your suggestion a lot! Your feedback helps us make waves of improvements, so thank you :-)

Wishing you smooth sailing on your learning journey, and we hope to keep surprising you with new treasures!

All the best,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Supportive and Responsive Team

I reached out to Interaction Design, and their response was quick, helpful, and full of options to support my learning. Their free resources are top-notch and really show their commitment to making UX education accessible. Grateful for their guidance—highly recommend Interaction Design for anyone serious about UX!

7 November 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Adriana,

Thank you so much for your kind words! We're thrilled to hear that you felt supported and enjoyed our free resources—that's exactly what we're here for!

We’re grateful for your recommendation and excited to keep being part of your UX journey. Here’s to smooth sailing and lots of design adventures ahead!

All the best,
Rikke Friis Dam of the Interaction Design Foundation

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