Intensive Lessons Reviews 548

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and instructors for being patient, knowledgeable, supportive, and friendly, which significantly helps in building confidence and passing tests. Many found the booking process straightforward and efficient, appreciating that the company handled test bookings and instructor arrangements, often securing earlier test dates than expected. However, some people were dissatisfied with the refund policy, reporting difficulties in getting their money back for services not rendered or for deposits. There were also instances where the booking process led to issues, such as instructors being allocated far away or long delays in securing test dates and lessons, leading to frustration and perceived unprofessionalism.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the instructors for being patient,... See more

Booking process

Customers had ambiguous experiences with the booking process. While some reviewers found it straightforward,... See more

Service

Users describe ambiguous interactions with service. Many reviewers praise the service, highlighting its... See more

Instructions

Reviewers highlight ambiguous aspects of instructions. While many customers praise instructors for being... See more

Refund

Consumers express significant dissatisfaction with the refund process. Many reviewers report that the company... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The company were very fast in booking me a test and then the details were sent to me fairly soon! However when organising an instructor, this process could have been aided quicker with more regula... See more

Rated 5 out of 5 stars

Fayaz is an excellent instructor, very patient, calm and always gives clear instructions. He took time to ensure I understand everything and we practiced issues I faced repeatedly. I passed first try!... See more

Rated 5 out of 5 stars

I bought a 15 hour intensive driving course along with the booking cancellation date on the 6th May due to not being able to even book a test anywhere locally or a couple of hours away. I was given a... See more

Rated 5 out of 5 stars

Everything about the process was outstanding. Intensive done everything, booked the tests and arranged the instructor. Was able to have both theory and practical passed in 3 months. Desy, the ins... See more


Company details

  1. Driving School
  2. Drivers License Training School

Written by the company

Pass fast with our intensive courses available nationwide!


Contact info

4.0

Great

TrustScore 4 out of 5

548 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Smooth Experience from Start to Finish

Fabulous. Easy to arrange lessons with plenty of flexibility. Sean is a truly professional instructor who easily adapted his teaching style to meet my specific needs. He provided the right balance of reassurance and guidance, whilst allowing me plenty of input into what I felt I needed to work on. I would recommend Sean to anyone who wants to pass their driving test with ease.

13 May 2024
Unprompted review
Rated 1 out of 5 stars

I had a terrible experience with this…

I had a terrible experience with this driving company. They took my money and promised to help me prepare for my driving test, but instead, they continuously claimed that I wasn't ready to take the test, even though I felt confident in my abilities. Despite this, they went ahead and booked the test for me without my consent. It wasn't until the last minute that they informed me that I needed more hours of practice, essentially keeping me in a cycle of paying for additional lessons.

To make matters worse, the driving instructor assigned to me, Chris from Redhill, also tried to persuade me to privately hire him and pay him directly instead of going through the company, adding to the sense of being scammed.

I lost my money for the test a few times because they informed me too late to cancel, leaving me frustrated and out of pocket. I would strongly advise anyone considering using this company to stay far away. They are unprofessional, unreliable, and only interested in taking your money without providing the service they promised. Save yourself the headache and find a different driving company that actually cares about helping you succeed.

13 March 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost .. .

Please avoid this company .. .. I wish I have read the trust pilot before I handed over my money .. such a bad experience!!
My 21 year old son was made to feel really uncomfortable during his first lesson.. we immediately notified the company but they couldn’t care less .. they had our money so as far as they were concerned that was that .. no replacement instructor was offered .. like it or lump it attitude ..Feeling so angry 😖 My son lives with his young fiancé and 2 year old baby and is currently studying at the local university .. he is now in dept as they only reimburse £400 half the value of 16 lessons not received .. he was charge for the 2 hours spent with the negative instructor plus lost payment for 2 hour lessons he felt obliged to make for the following week .. that was lost because 2 weeks notice was require?!!!!
Feeling sickened to the stomach .. we have been ghosted .. no one from this company coukd care less .. what a shameful attitude..
Please avoid I wish we had .. so upset !!!

11 December 2023
Unprompted review
Rated 5 out of 5 stars

Just amazing

Fast response from beginning to end with intensive lessons. Had theory and practical test book very quickly and through them I got the most incredible driving instructor. There are not enough words to describe how incredible John (Ian) Campbell was. Everything you could wish for in an instructor. He made learning to drive such an enjoyable experience and thanks to him I passed my test first time with zero faults. I would recommend everyone do intensive lessons with him.

16 March 2024
Unprompted review
Rated 1 out of 5 stars

Avoid!

The company will match you with an independent instructor and book your test for you. However, on the day of the test, my instructor sent me a message stating that the company had not paid them in full and, as a result, wouldn't be able to take me to the test. I reached out to the company, and they informed me that they are in the midst of a dispute with the instructor, who is attempting to extract more money from them. The company refused to take responsibility for the instructor's behaviour, leading to me missing my exam. So far, they have declined to provide any solution, as it would result in a loss on my booking for them.

5 March 2024
Unprompted review
Rated 1 out of 5 stars

Paid 170 pound deposit for an email…

Paid 170 pound deposit for an email recommending that I take a different course. Received no refund after cancelling the course. Poor customer service. Do not recommend. If there was a negative 5 star I would tick it

28 February 2024
Unprompted review
Rated 5 out of 5 stars

Got nothing bad to say

Got nothing bad to say. From booking my lessons to getting behind the wheel and passing my test was all super quick and easy, staff on the phone were friendly and helpful and my driving instructor was brilliant and extremely helpful. Highly recommend.

7 February 2024
Unprompted review
Rated 2 out of 5 stars

Overpriced

This company is massively overpriced, they will also not refund your money if the instructor they allocate you with cannot do the times/days you need. If you are living in London especially, you will have to take time off work for your lessons to fit in with the instructor's schedule. I had to get on a 30 minute bus ride to meet my instructor, at 7.30 am in the morning (7 months pregnant!). I would advise doing your research first, there are other companies charging a lot less, provide a better service and are alot friendlier!

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Passed 1st time! So glad I found this intensive driving site

Very glad I found this site for intensive driving. The team was kind and helpful. They matched the best instructor for the assignment for my son's driving test as quick as possible. The driving instructor's name was Silvia and she was very experienced with 18years under her belt. She was instrumental in helping my son pass 1st time. Money well spent!

24 January 2024
Unprompted review

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