Integro Medical Cannabis clinics Reviews 469

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as brilliant, knowledgeable, and caring, often praising their professionalism and helpfulness. Many people appreciate the outstanding service, noting that the company puts patients first and provides excellent healthcare. The products offered are also well-received, with consumers finding them effective and life-changing, contributing to better health and well-being. However, some customers also noted issues with the ordering process, including communication breakdowns between pharmacy and clinic, and difficulties with repeat prescriptions due to stock availability. A few other people also felt that customer service could be problematic, mentioning slow responses, unhelpful staff, and even instances where they were left without medication or unable to return faulty products.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, helpful, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the staff as... See more

Product

Users describe positive interactions with product, highlighting the quality and effectiveness of the products... See more

Order

Customers had ambiguous experiences with order, with many praising the ease and speed of the ordering system,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Intergro ~ brilliant what can I say, it's what I've been looking for for years. Main problem I have is being unable to get on repeat a strain that works. Armed with knowledge of terpenes and the selec... See more

Rated 5 out of 5 stars

I don’t often write reviews but for this I will make an exception. Integro should be your first port of call toward your medical cannabis journey. Great consultants, knowledgable nurses and friend... See more

Rated 5 out of 5 stars

Took exactly 1 week until 1st consultation on errors from my side so could have been quicker . Spoke to Dr Nora outstanding service never belittled or made me feel awkward when explaining my usage and... See more

Rated 5 out of 5 stars

This is my 2nd time rating this company had my fillow up call with dr Nora again now have a better understanding if terpines and strain type (indica ect ) always a pleasant happy call the ordering sys... See more


Company details

  1. Health Consultant

Written by the company

We offer the UK’s leading cannabis-based therapy and care for patients suffering from chronic pain and psychiatric conditions. Our specialist Doctors provide expert advice through one-to-one video consultations and on-going support through our clinic nurse. Register with Integro Medical Cannabis clinics today for your free eligibility assessment.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

469 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thought that the team was very good and…

Thought that the team was very good and nice to work with very satisfied.

8 February 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your kind words! We're delighted to hear you had a great experience with our team. Your satisfaction means a lot to us! 😊

Rated 5 out of 5 stars

Very happy with how I have been treated…

Very happy with how I have been treated at this pharmacy, very highly recommended

28 January 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your kind words! We're so pleased to hear you're happy with our service. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Great service.Very knowledgeable…

Great service.Very knowledgeable professionals. I’ve found to an amazing help for lots of things. Especially sleep.

28 January 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your lovely feedback! We're so glad our team has been able to help. Wishing you all the best!

Rated 5 out of 5 stars

Very Professional

Dr Sunny Nayee was fantastic and explained everything to me in a easy to understand way

26 January 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your kind words! We're delighted to hear that Dr. Nayee provided clear and helpful guidance. 😊

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I cannot recommend Integro Medical Cannabis Clinics enough! From start to finish, the experience has been seamless and incredibly supportive. Dr. N. Singh has been exceptional—understanding, approachable, and genuinely dedicated to helping. They took the time to listen to my concerns, answer all my questions, and ensure I was comfortable every step of the way.

The entire process couldn’t have been easier, and the level of care and professionalism is unmatched. If you’re considering medical cannabis treatment, this is the clinic to trust. Thank you for making such a positive difference in my life!

21 January 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your amazing review! We're thrilled to hear that your experience with Dr. Singh and our team has been so supportive and seamless. Your kind words mean the world to us, and we're grateful to be part of your journey. 💚

Rated 5 out of 5 stars

Great team right through the board…

Great team right through the board never any issues everything is quick from day one

21 January 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your wonderful feedback! We're so pleased to hear you've had a smooth experience from day one!

Rated 5 out of 5 stars

fantastic clinic.

fantastic clinic.
everyone is very helpful.

19 January 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your kind words! We're so glad you’ve had a great experience with our team. 😊

Rated 5 out of 5 stars

Very helpful and informative thanks…

Very helpful and informative thanks again. Helpful consultation with sunny. So happy and reassured.

13 January 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your lovely feedback! We're glad you found the consultation with Dr Nayee helpful and reassuring. 😊

Rated 5 out of 5 stars

Professional clinic 100% recommend…

I have had nothing but good experiences through this clinic. They have been helpful and detailed plus quick and efficient with delivery, they have been patient with all questions and have been very professional. I would 100% recommend.

12 December 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your wonderful review! We're thrilled to hear you've had such a positive experience with our team. Your recommendation means a lot to us! 😊

Rated 5 out of 5 stars

Number one. IMO

Nothing about integro makes me want to swap clinic. They quickly and professionally deal with everything you throw at them.
The medical team definitely know their beans.
I'll be here for a while. Thank you Integro.

6 January 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your fantastic review! We're so glad you're happy with our team's care and professionalism. We're honoured to have you with us!

Rated 5 out of 5 stars

Always available

Always available, quick to respond and generally fantastic all round.
Highly recommend!

7 January 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your kind words! We're so happy to hear you've had a great experience. Your recommendation means a lot to us! 😊

Rated 5 out of 5 stars

These folk are life savers

These folk are life savers! I don't have to give my cash to criminals, gangs, scum.
I now, email, phone, txt these lovely people and my medical needs are met.
I have several things wrong with me, that modern meds do not fix, help, even stop the symptoms, cannabis stops most of my pains, bad thoughts, boredom.
I used cannabis for years, illegally, now I don't have that worry. I'm now free.
It's AMAZING.

6 January 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your heartfelt review! We're so glad we could help improve your quality of life and provide a safe, supportive option. Your words mean a lot to us! 😊

Rated 5 out of 5 stars

Great Company

Very professional and helpful staff through out the entire experience.

6 January 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your kind feedback! We're thrilled to hear you had a positive experience with our professional and helpful staff. 😊

Rated 5 out of 5 stars

Brilliant clinic

Brilliant clinic, the staff are always so friendly. The doctors/nurses really take into account your preferences and financial situation during the consultation and try to tailor everything to you as best as they can. Mr Gunn was especially helpful during consultations, he explained everything to me and put me at ease with the whole process as it seemed overwhelming at first.

30 December 2023
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your wonderful review! We're so glad Nurse James and our team made you feel comfortable and supported throughout the process. Your feedback means a lot to us! 😊

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