intasend.com Reviews 

84
•
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Very poor response rate and customer service! You have to call, text, whatsapp them over and over again to get any response. Clients paid over website yet payment kept reflecting processing and... See more

Rated 4 out of 5 stars

Intasend has served me well for the last 2 years. We started of badly but the continous improvement have made things to become better. I have been able to run my business without worrying about someo... See more

Company replied

Rated 5 out of 5 stars

Intasend has been a game changer to us here at Kayamoko, their rates are better and their convenience and professionalism much better. We hope to work with them for a long time as we build Kayamoko to... See more

Company replied

Rated 5 out of 5 stars

3 years since l started using intasend. Seen very commendable growth and improvement on their payment solutions. We started receiving payments with them when they were having only visa as a method o... See more

Company replied

Company details

  1. Payment Service

Written by the company

IntaSend provides easy to configure payment APIs and automation tools. We help developer and businesses to collect payments on their website, or get paid instantly using our payment request links. Explore our Developers API and website to learn more.


Contact info

3.6

Average

TrustScore 3.5 out of 5

84 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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3.6

All reviews

(84)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

They hold funds for no reason claiming…

They hold funds for no reason claiming you go to compliance which you do and nothing shows. Money just get lost like that. Frauds

19 January 2025
Unprompted review
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Reply from intasend.com

Hello,

We’re sorry to hear about your experience.

Funds are held a result of compliance requirements or security concerns, and we make every effort to communicate the reasons clearly. If you feel this hasn’t been done in your case, we deeply regret the oversight. Pease contact us at [support@intasend] so we can review your case and assist further.

Thank you,
IntaSend Support Team

Rated 5 out of 5 stars

Easy to register online and use

Easy to register online and use, also simple coding when integrating into website. IntaSend registered Name of your Business(es) and display to people paying for services or giving support/donation.

8 December 2024
Unprompted review
intasend.com logo

Reply from intasend.com

Thank you for your feedback!
We're glad you found the registration and integration process easy, and that it enhances the experience.

Rated 5 out of 5 stars

Thank Intasend for so much improvement

Thank Intasend for so much improvement, we can now depend our local payment to process international payment with ease. Thank for the whole team for making so much improvement

Regards
Pahl

3 December 2024
Unprompted review
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Reply from intasend.com

Hello Pahl,
You're most welcome.

Thanks for your feedback!
We're thrilled to hear that IntaSend has helped improve your payment processing!

Rated 1 out of 5 stars

Biggest Scammers

Biggest Scammers. I Don't Recommend them anymore. They will close your Account without telling you the reason. Later they will block you or ignore your calls. If you want payment gatway just choose another but not this ones

20 November 2024
Unprompted review
intasend.com logo

Reply from intasend.com



Hello,

We’re sorry to hear about your experience.

Account closures are typically a result of compliance requirements or security concerns, and we make every effort to communicate the reasons clearly. If you feel this hasn’t been done in your case, we deeply regret the oversight.Pease contact us at [support@intasend] so we can review your case and assist further.

Thank you,
IntaSend Support Team

Rated 5 out of 5 stars

Reliable Payment Gateway

Intasend made payment process easier for my customers.They saved me from PayPal frustration and as of now, I receive payment without delays

4 November 2024
Unprompted review
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Reply from intasend.com

Thank you for your review.
We are excited to know that your experience with us is better!
Cheers!

Rated 1 out of 5 stars

Title: Enabling Unethical Practices with Zero Accountability

I am highly disappointed in IntaSend for allowing its payment gateway to be used by unethical websites like JarvisCodingHub.com. This site promotes academic dishonesty by selling solutions to students, undermining the integrity of educational institutions and preying on students who may not fully understand the consequences.

As a parent, I’ve witnessed the damage caused by these practices firsthand. My son, unfortunately, fell victim to this site’s offerings, leading to academic failure and significant financial costs for our family. The fact that IntaSend provides payment support to a platform like JarvisCodingHub.com is both irresponsible and troubling.

IntaSend should have stricter oversight on where and how its services are used. By supporting sites like JarvisCodingHub.com, they are enabling unethical practices that hurt students and families alike. I would not recommend IntaSend to anyone unless they take a stand against supporting these types of unethical websites.

3 October 2024
Unprompted review
intasend.com logo

Reply from intasend.com

Thank you for sharing your feedback.

We understand the serious concerns you have raised regarding academic integrity, and we want to assure you that IntaSend is fully committed to ethical business practices. Our role is solely to provide secure payment facilitation; we are not in partnership with individual merchants and do not have control over the services they offer.

To address your concern thoroughly, please email us at support@intasend.com with the email address used for payment, the transaction amount, and the date of purchase. This information will allow us to investigate further and take any necessary action.

We take these matters seriously and are committed to ensuring a responsible and trustworthy payment experience for all users. Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Exceptional Support and Seamless Payment Integration

I recently integrated IntaSend as the payment gateway for my business, and I am thoroughly impressed with the service. Their support team is exceptional - fast, responsive, and incredibly helpful in resolving any issues I encountered during setup. The platform itself is robust and reliable, ensuring smooth transactions every time. IntaSend has exceeded my expectations, and I highly recommend them to anyone looking for a seamless and efficient payment solution.

28 August 2024
Unprompted review
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Reply from intasend.com

Thank you so much for your wonderful review! 🌟

It's fantastic to know that our platform has met your expectations and is providing a smooth and reliable experience for your business. We truly appreciate your recommendation and look forward to continuing to support you. If you ever need further assistance or have any feedback, don't hesitate to reach out!

Warm regards,
The IntaSend Team

Rated 5 out of 5 stars

Our experience with Intasend has been…

Our experience with Intasend has been exceptional. The onboarding process was remarkably swift and efficient, leaving us thoroughly impressed. Their customer service team is consistently responsive and supportive. Most importantly, their systems rarely have downtime, ensuring uninterrupted service.

20 April 2024
Unprompted review
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Reply from intasend.com

Thank you for your fantastic feedback!

We’re delighted to hear that our onboarding process and customer service have met your expectations. We’re also pleased to know our systems are delivering reliable, uninterrupted service. Your satisfaction is our priority!

Best,
The IntaSend Team

Rated 5 out of 5 stars

Efficient and Reliable Payment Solution


I recently started using IntaSend for handling card and Mpesa payments, and I am thoroughly impressed with their service. The account setup process was swift and hassle-free, which was a great start. The customer support, particularly Mariane, has been outstanding, providing timely and helpful guidance every step of the way.

Their platform is intuitive and user-friendly, making transactions smooth and straightforward. I also appreciate their proactive approach in offering a demo to ensure I can utilize all their features effectively.

I highly recommend IntaSend to anyone looking for a dependable payment solution. Their commitment to customer satisfaction and efficiency is evident, and I look forward to continuing my business with them.

13 July 2024
Unprompted review
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Reply from intasend.com

Thank you for your detailed feedback!

We’re thrilled to hear you’re impressed with our service and found the account setup smooth. It’s great to know Mariane’s support made a positive impact and that you appreciate our platform’s ease of use and proactive approach. We look forward to continuing to support your business and appreciate your high recommendation!

Best,
The IntaSend Team

Rated 5 out of 5 stars

I couldn't be happier with online cash…

I couldn't be happier with online cash collection than I am now after landing on Intasend and having my account verified. I am grateful to whoever for this service and I recommend the same to one and all.

12 July 2024
Unprompted review
intasend.com logo

Reply from intasend.com

Thank you for your wonderful feedback!

We’re delighted to hear you’re happy with our cash collection service and account verification process. Your recommendation means a lot to us, and we’re grateful for your support!

Best,
The IntaSend Team

Rated 5 out of 5 stars

PayPal frustrated me so much, INTERSEND saved me

PayPal frustrated me so much, almost gave me depression. Intersend come in good time and saved me from the PayPal frustrations. Its been two years with intersend and I can confirm that its the best online payment system

10 July 2024
Unprompted review
intasend.com logo

Reply from intasend.com

Thank you for sharing your experience.

We’re sorry to hear about your struggles with PayPal but are thrilled that IntaSend has been a positive solution for you. We appreciate your loyalty over the past two years and your confidence in our system!

Best,
The IntaSend Team

Rated 5 out of 5 stars

I'll be honest

I'll be honest, I was really worried at first because I couldn't understand anything about having to connect my shopify store to a third party payment solution at all but I have had the best customer service ever and the value of response and timing on that is on a whole another level. Thankyou Intasend team.

23 May 2024
Unprompted review
intasend.com logo

Reply from intasend.com

Thank you for sharing your experience!

We're so glad our team could help ease your worries and provide top-notch customer service. Your feedback means a lot to us, and we're here to support you every step of the way.

Thank you for choosing IntaSend!
The IntaSend Team

Rated 5 out of 5 stars

If you are looking a payment solutions…

If you are looking a payment solutions to intergrate website, woocommerce or Shopify then use Intasend it's the best, good customer service

22 May 2024
Unprompted review
intasend.com logo

Reply from intasend.com

Thank you for the recommendation!

We're delighted to hear you find IntaSend the best for website, WooCommerce, or Shopify integrations. We're always here to provide great customer service!

Best,
The IntaSend Team

Rated 5 out of 5 stars

Great support team

All my queries were resolved in a timely manner. Really grateful for the polite experience and looking forward to meaningful and fruitful relationship. Highly recommended!

17 May 2024
Unprompted review
intasend.com logo

Reply from intasend.com

Thank you for your kind words! We’re glad we could assist you promptly and provide a positive experience. We look forward to a meaningful partnership ahead. Highly appreciate your recommendation!

Best,
The IntaSend Team

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