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Insurte Reviews 370

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TrustScore 5 out of 5

4.8

Insurance Broker
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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and quick response times. Customers consistently praise the efficient and helpful staff, noting their professionalism and understanding in various situations. Many also appreciate the seamless refund process, with funds often returned promptly and as promised, even for complex cases like visa refusals. However, some customers also noted issues with delayed application processing and long response times, particularly concerning refunds, leading to frustration and additional expenses. A few other people also felt that communication was poor, with some experiencing unfulfilled promises and a lack of resolution for their refund requests.

What people talk about most

Service

Consumers find service to be positive, with many reviewers reporting very positive experiences in acquiring,... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, efficiency, and... See more

Staff

Reviewers consistently express appreciation for the staff's professionalism, helpfulness, and efficiency.... See more

Refund

People report positive experiences with refunds, noting prompt replies, immediate approvals, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an amazing quick stress free response and action today, and I'm super excited about it. Many thanks to Karine who attended to me today. This is how actions should be taken when customers requ... See more

Rated 5 out of 5 stars

We purchased travel insurance from Insurte for our Europe trip. When our travel dates changed, we needed to update the insurance as well — and the process was remarkably smooth. Just one email and eve... See more

Rated 5 out of 5 stars

Due to change in travel plans I had to cancel my travel insurance at short notice. The team responded to me promptly and made sure I get the entire amount refunded back to me before the end of 14 day... See more

Rated 5 out of 5 stars

I truly appreciate this company and their amazing team. I had so many difficulties with my kids visa process to relocate to the island and everytime we had an issue their agent supported us by putting... See more

Company details

  1. Insurance Broker

Written by the company

Simplifying Travel Insurance Worldwide. Traveling should be safe but can sometimes come with unexpected situations. That's where we come in. With over a decade of experience, insurte.com is your trusted partner in securing world travel medical insurance and ensuring compliance for your international trips. We've insured over a thousand travelers over the world. Our easy, insurance comparison website is designed to be simple, fast, and 100% compliant with Embassy and Visa Center requirements. Explore the world with peace of mind, knowing that Insurte has your back

Contact info

4.8

Excellent

TrustScore 5 out of 5

370 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Excellent service. I have asked them to change one of detail on the insurance document. It have done quickly and update me with the document.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

good service

Easy and quick to purchase, at a reasonable price. However, I later discovered that the insurance wasn't required for the visa I applied for. Charlotte responded quickly and efficiently, and I received a full refund the next day.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I used Insurte when applying for a visa. The process was simple and quick. However, I later found that the insurance wasn’t applicable for the type of visa that I was acquiring. Insurte’s customer service asked for one bit of information and then provided me with a refund. No hassle. Responses were super quick as well.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

The service is excellent

The service is excellent! Much appreciate the service of
Charlotte. I was so impressed today. I made an error while purchasing the insurance. I just contacted them and all sorted out in a single email. That was so quick! Very good service.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

That was quick! I am highly impressed by the expedient…

I am highly impressed by the expedient and courteous service that I received from Chloe and Charlotte. They understood my issue and upon providing proper evidence, my problem was resolved!
However, a few of my earlier emails were not replied with any advise, or action.
I suggest that Insurte improve the telephonic customer service, so that in urgent situations customers could get some work done over the phone, instead of to-and-fro emails.
Thanks

31 December 2024
Unprompted review
Rated 5 out of 5 stars

Great customer experience

I purchased an insurance and then due to change of plans I needed to cancel it, Charlotte was very friendly, responded swiftly and suggested change of dates. since I was not sure, I confirmed my request for cancellation, and it went smoothly. I would insure again when I need

21 September 2024
Unprompted review

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