Insuristic Reviews 

169
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had an overall great experience with this company. Customers frequently mention the exceptionally smooth process of arranging unoccupied property insurance and consistently appreciate the prompt, professional support provided throughout the entire term. Many consumers point out that communication is extremely efficient, ensuring all customer inquiries are addressed very quickly and clearly. Some reviewers were happy with the remarkable flexibility to terminate policies early and receive a rapid, hassle-free pro-rata refund without unexpected administration fees. People noted that this straightforward, transparent approach and dedicated assistance made managing probate property sales significantly easier during genuinely difficult personal times.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that the entire process from... See more

Refund

Clients share positive opinions on refund, highlighting how easy and prompt the process is when cancelling a... See more

Staff

People report positive experiences with staff, frequently highlighting how helpful, responsive, and... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt answers to queries... See more

Cancellation

Reviewers highlight positive aspects of cancellation, noting that the entire process is extremely smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found Insuristic through a Google search when inwas looking for short term cover for my mum’s house following her death and pending the executry sale. They were really good value for money compared... See more

Company replied

Rated 5 out of 5 stars

We needed an unoccupied property insurance as our house sale was taking longer than initially anticipated and we had already moved into a rental. The entire process was extremely smooth, right from g... See more

Company replied

Rated 5 out of 5 stars

This was the easiest part about dealing with a probate situation. Insuristic was super responsive, professional and helpful. Rob made a difficult situation possible; we needed to insure an empty house... See more

Company replied

Rated 5 out of 5 stars

Excellent provider for unoccupied house insurance. Used following a death in the family and whilst probate and sale of property was going through. No fuss, easy process and reasonable cost. Even bette... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

Insuristic is a digital first insurance broker. This means most of our products can be easily purchased online. We make insurance less complicated and tailored to your needs. Which gives you the confidence that your insurance should respond if you need it to. What's more, there are no hidden costs. We don't take big commission from our insurers nor do we charge you fees. This means we don't charge you to receive, change or cancel your insurance policy. We are committed to transparency. We tell you what we earn up front in our terms of business agreement, which we provide when you get a quote from us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

169 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(169)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rob was brilliant

Rob was brilliant, really helpful throughout process. Well done and thank-you!

9 February 2026
Insuristic logo

Reply from Insuristic

That's great to hear, and thank you for your feedback. All the best, the Insuristic team

Rated 5 out of 5 stars

Efficient & Helpful Insurance

Such a find! Specialist insurance company who know what they are talking about re. policies for unoccupied properties in probate. Quick response to enquiry. Easy to communicate with - email and phone calls. Very competitive policy prices with different levels of cover. Outstrips all the other insurance companies I tried. Excellent advice and service and easy to arrange insurance. Highly, highly recommend.

4 February 2026
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Reply from Insuristic

Thank you for your lovely review Jane, and we are so pleased we made the process so easy for you. Thanks again, the Insuristic Team.

Rated 5 out of 5 stars

Very clear and simple. No cancellation fees.

Very clear information provided to make an informed decision for peace of mind. Responded quickly to queries. Great service to insure unoccupied property with no cancellation fees and full pro-rata refund.
Very happy with service received.

6 February 2026
Unprompted review
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Reply from Insuristic

Hi Liz, we appreciate you taking the time to leave us a review. It is great to hear you liked our content, product and service. Thank you and all the best, the Insuristic Team

Rated 5 out of 5 stars

great price and great communication

great price and great communication, luckily I didn't need to make a claim but they offered a great service and I would use again

15 January 2026
Unprompted review
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Reply from Insuristic

Hi Shaun, thanks for your review, and we are pleased you liked our service. All the best, the Insuristic team.

Rated 5 out of 5 stars

Excellent products and service

Excellent products and service. Enquiries answered and documentation issued very quickly.

5 February 2026
Unprompted review
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Reply from Insuristic

Thank you for your review Andrew, and pleased you liked our products and service. All the best, the Insuristic team.

Rated 5 out of 5 stars

It is fast and simple with competitive cost.

I needed urgent inurance and found Insuristic in a research. I found the application clear and simple, was able to insure all conditions needed at a lower cost then expected. I had some enquires after and sent it in an email. It was answered right away and dealt with in a very polite and professional manner. Thank you.

20 January 2026
Unprompted review
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Reply from Insuristic

Hi Lilia, thank you for your review, and we are so pleased you liked our service. All the best, the Insuristic Team

Rated 5 out of 5 stars

Rob was very knowledgeable…

Rob was very knowledgeable and quick to respond to any queries I had especially at a difficult time losing my mother suddenly. Clear and very informative website. I'm sure I made the right decision and hopefully I will not need to use it but at least the home is covered.

15 January 2026
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Reply from Insuristic

Hi Tracy, thank you for your review, and we are pleased you liked Rob's service. If you do need to use your insurance, don't worry, our underwriters' claims number is on your schedule, contactable 24 hours a day, 365 days a year. All the best, the Insuristic Team.

Rated 5 out of 5 stars

I needed empty property insurance while…

I needed empty property insurance while waiting for a property sale to complete. In the end it completed much sooner than expected and only a short time after purchasing the policy. Refunded me immediately and only charged for the days used with no penalty. Can't ask for much better service and fair pricing than that. Overall experience was excellent throughout the whole process.

23 January 2026
Unprompted review
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Reply from Insuristic

Thank you for your review Adrian, and we are pleased you liked our fair approach to cancellations. All the best, the Insuristic Team

Rated 5 out of 5 stars

5 Star

Easy to follow and efficient process. Rob was very helpful and as my sale went through prior to the end of the term insured, I was refunded the remainder! Excellent service.

7 January 2026
Unprompted review
Insuristic logo

Reply from Insuristic

Thanks for your review Jean, and we are pleased you liked our service. All the best, the Insuristic team

Rated 5 out of 5 stars

Excellent customer service and price…

Excellent customer service and price and no cancellation charge on refund.

2 December 2025
Unprompted review
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Reply from Insuristic

Thanks for your review Victoria. We aim to make short-term unoccupied home insurance easy, so we are pleased you liked our service.

Rated 5 out of 5 stars

A decent quote

A decent quote, easy to set up and easy to cancel early for when you actually sell the house, it made me have confidence in them if I ever had to claim.

21 November 2025
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Reply from Insuristic

Thank you for your review, and we are pleased you found insuring with Insuristic easy - that's our mission. All the best.

Rated 5 out of 5 stars

Great product and service

Great product and service. Responsive to queries and really supportive

14 November 2025
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Reply from Insuristic

Thanks for your review Mike, we are pleased you liked our product and service. All the best, the Insuristic team

Rated 5 out of 5 stars

Unoccupied insurance at a difficult time

I had to find unoccupied insurance at an extremely stressful time. I had never had to use this type of insurance previously and looked at a few companies but found the protection they offered was very limited. Insuristic was different, offering all of the cover I needed. Rob and the team answered my queries quickly, professionally and in an easy to understand way. They made the process easy both initially and also when I had to renew due to problems with probate. When the house sold there was still a period left on the insurance, Insuristic immediately issued a full refund with no cancellation deductions. I cannot fault the service provided in both their approach and cover given - thank you to all at Insuristic.

20 November 2025
Unprompted review
Insuristic logo

Reply from Insuristic

Thank you for taking the time to write this lovely review. We are pleased you liked our service, all the best, the Insuristic team

Rated 5 out of 5 stars

Restored my faith in insurance companies

I contacted Insuristic after being passed on their details after my dad passed. We had to sell his house but needed unoccupied house insurance. Insuristic specialise in this.
During what was obviously a difficult time, I was overcome with relief right from when I made the initial enquiry, through to the quotation bit, and then to the provision of the insurance (at a very reasonable rate), with absolutely no over legal stuff to blind you just when you don't need it!
Rob & his team were the ultimate professionals, efficient & did what they said, when they said and it was really great to deal with real people.
Thanks guys for your help through a trying time, which took a lot longer than anticipated, but really appreciated your great service.
Best wishes
Lorraine

6 October 2025
Unprompted review
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Reply from Insuristic

Thank you for taking the time to leave this lovely review Lorraine, and we are so pleased you liked our service. All the best, The Insuristic Team.

Rated 5 out of 5 stars

Great customer service

Their website offers really helpful information about everything that needs to be considered when insuring an empty property. Good communication and amazingly prompt refund once my Dad’s house sold…. would thoroughly recommend 😊

15 November 2025
Unprompted review
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Reply from Insuristic

Thank you for your review Ali, and we are pleased you liked our service.

Rated 5 out of 5 stars

Company run in a very professional way.

Company run in a very professional way.
Highly knowledgeable staff gives a very confident feel of the business
Would certainly recommend and use again if required

28 October 2025
Unprompted review
Insuristic logo

Reply from Insuristic

Thanks for your review Paul, and we are pleased that you were happy with our service. All the best

Rated 5 out of 5 stars

Great product and service

I hadn’t realised this type of specialist insurance had existed until I was referred by a friend in the insurance industry, as I approached the sale of my Father’s home after his death. Very easy to set up, and renew. Great comms. And a rapid refund when the house finally sold. Highly recommended.

27 October 2025
Unprompted review
Insuristic logo

Reply from Insuristic

Really pleased you liked our service, and thank you for your review. All the best

Rated 5 out of 5 stars

Had just the product I needed

Had just the product I needed. Very easy to set up online and any questions were answered promptly.

10 October 2025
Insuristic logo

Reply from Insuristic

Thanks Kay, great to hear you liked our service. All the best for the future.

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