Insure My Van Reviews 

78
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's exceptional helpfulness, professionalism, and friendly demeanor, making interactions pleasant and efficient. Many people appreciate the ease and speed of the service, noting how quickly and smoothly processes like insurance transfers are handled. Reviewers also often mention finding affordable rates, indicating good value for money. However, some customers also noted issues with customer service, describing agents as rude, interrupting, or showing a lack of interest. Additionally, a few people experienced problems like receiving incorrect information, quotes that excluded fees, or difficulties transferring insurance, leading to frustration and extra effort.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often highlighting the promptness and professionalism of the... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that the company offers fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I didn't have to wait 5 million years for a human being to answer the phone. The quote I got was substantially better than the competition, which leads me to believe that the last crowd ripped me off... See more

Rated 5 out of 5 stars

Insure my van is a very reputable company when looking for affordable motor insurance. Robert guided me through all the processes and couldn't have been more efficient and helpful.

Rated 5 out of 5 stars

The speed and efficiency of the service especially Lauren Moloney professionalism. Keep up the good work well done. Will be a repeat customer. Many thanks Brendan Keenan

Rated 5 out of 5 stars

What made my experience great was dealing with Lauren Moloney, she was very helpful from start to finish while dealing with her, she was so polite and explained everything clearly to me and there was... See more


Company details

  1. Commercial Insurance Company
  2. Business Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Insurance Company
  6. Liability Insurance Company

Written by the company

Insure My Van delivers low-cost, high-quality cheap van insurance, commercial vehicle insurance, fleet insurance and public liability insurance for your trade or business. As Ireland’s leading van insurance broker, we have negotiated exceptional rates with underwriters and we pass those van insurance savings onto YOU. Getting a quote is quick & easy and can save you money. Whether you drive just one van, operate a whole fleet, or need public liability insurance, contact Insure My Van today and get the best commercial insurance on the market.


Contact info

4.2

Great

TrustScore 4 out of 5

78 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(78)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Insure my van is a very reputable …

Insure my van is a very reputable company when looking for affordable motor insurance. Robert guided me through all the processes and couldn't have been more efficient and helpful.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience with lauren and robyn.…

I had a really positive experience with InsureMyVan thanks to Lauren and Robin. They were incredibly helpful, explained everything clearly, and made the whole process straightforward and stress-free. It was genuinely a breath of fresh air compared to the kind of service you sometimes expect.
I really appreciate the time and effort they put in—thank you both for your excellent support.
I cant say the same about anyone else I've spoken to in the company.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

I didn't have to wait 5 million years…

I didn't have to wait 5 million years for a human being to answer the phone. The quote I got was substantially better than the competition, which leads me to believe that the last crowd ripped me off. Finally I was not driven insane by some scuttery muzak that was interspersed with a message uttering some nonsense about how important your call is to us.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

I have nothing to say more than I was …

I have nothing to say more than I was very happy with the customer service one would ever wish to experience as with insuremyvanteam .Thank you Lauren Mooloney.Every step was easy and straight forward.No complications whatsoever.
Thank you all

16 February 2026
Unprompted review
Rated 5 out of 5 stars

A lovely young lady called Lauren…

A lovely young lady called Lauren Maloney made my experience amazing. I could not figure out what was missing from me getting my disc but she talked me through the problem and stayed with me until it was resolved. Many thanks Lauren, you could not have been more helpful.

4 February 2026
Unprompted review
Rated 3 out of 5 stars

customer service and response times have gone downhill

I was with insuremyvan for some time about three years ago. This year, I decided to go back with them and it seems things have gone downhill. For some reason, they can't receive my required documents at info AT insuremyvan.ie. The emails are sent, with attachments and there are no errors. Yet, they keep telling me they have received nothing.
The other thing I find very annoying is that they have not bothered to tell me that the documents are still outstanding for over a week. From my point of view, since the emails sent ok and there were no errors, I assumed they had gone through OK. I had to email them to enquire after waiting a week, expecting my policy docs in the post.
Lastly -- don't bother trying to ring on a Monday, calls never get answered, and there's no option for a callback.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible terrible terrible

Terrible terrible terrible
They offer me a insurance to my van that was paid on 7/01/26, just after paid they sent to me an email saying the I should send some documents, I sent one day after and no one call me to say something, I was waiting till 13/01 when I call them and someone told me that if I didn’t cancel my car insurance I couldn’t have the discount, I said that no one told me that before I pay , so I need my money back to find another company , a guy sent me a email asking to me to say yeas about cancellation and after that I should receive all money back in 7 days , after I said yes for the cancellation, next day they sent to another email saying that I have 10 work days to the company that I bought give answers about the cancellation, today 16/01 I call them to know about my money , they said as I request cancellation, I need to pay for 6 days covered , and they didn’t send to me the disc , the documents wasn’t receive by them , and they said that I’m going to pay for cancellation fee and plus 6 days covered as didn’t have any answers by them , all them on phone can’t help and always turn as it was your fault .
And in the end I still can’t use my van and have no money to buy with other company .

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Super easy to deal with !

They are always so easy to deal with !

Real people, who just make insurance easy !

One van died, we bought another. Had to transfer insurance from one van to the other, Robert Mulligan had it sorted, efficiently & almost instantly !

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Denise Mooney

What made my experience great was dealing with Lauren Moloney, she was very helpful from start to finish while dealing with her, she was so polite and explained everything clearly to me and there was no delay with Lauren getting back to me, when she promised she would. Lauren has exceptional customer service skills.

22 December 2025
Unprompted review

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