InsureandGo Australia Reviews 

1,502
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 872 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the affordable pricing, great value for money, and comprehensive coverage options that easily suit various travel circumstances. Many people find the online platform very straightforward, fast, and easy to navigate when purchasing their travel insurance policies online. However, some people mentioned that the website can sometimes feel a bit cumbersome to use and navigate. A few reviewers also noted occasional difficulties with account login functionality, profile details, and overall page flow during their visit. Some travelers expressed a desire for smoother digital interactions when managing their existing accounts online.

What people talk about most

Price

Reviewers mention positive feedback about price, consistently describing rates as very competitive and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the website as easy to... See more

Website

Consumers find website to be positive, highlighting an easy-to-navigate interface and straightforward online... See more

Service

Clients share positive opinions on service, highlighting very helpful and knowledgeable staff. Reviewers... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently praising the very reasonable prices and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used Insure and go on past holidays. Their website site is easy to navigate, well laid out and a quote is sent to your email quickly. Insure and go's pricing is very competitive. We go on holi... See more

Rated 5 out of 5 stars

We only ever use InsureandGo now for all our travel insurance purposes over the last 5 years at least. When doing price comparisons they have excellent value for money, the clarity of provisions is g... See more

Rated 5 out of 5 stars

I took an annual policy last year. Unfortunately, my partner became ill, which prohibited us from taking a cruise we had booked and paid for. Insure & Go refunded me all but my excess, which was wo... See more

Rated 5 out of 5 stars

Ive been fortunate to not need to make a claim whilst travelling, but this company is by far the cheapest with its policies (that i might add are more than adequate for what i needed) everything is v... See more


Company details

  1. #4 of 10 best companies in Travel Insurance Company

Written by the company

Award-winning travel insurance provider with over 2 million Aussie travellers covered so far. Quick Online Purchase — 3 Tiers Of Cover Available, Quick & Easy Online Claims Process, 24 hr Emergency Assistance. 3 Cover Levels Available. Cover up to Age of 100. Easy Claims Process!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,502)

740 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The web site needs work

The web site needs work. I find it's flow to be poor. Also, I am a regular buyer of insurance from you, but when I log in using my account credentials it seems as though that information is not used to tailor the experience using y profile details.

3 September 2026
Rated 4 out of 5 stars

So far so good..

So far so good... Easy to navigate the product and payment a breeze. Will wait until trip complete to finalise the reiew.
cheers

28 August 2026
Rated 5 out of 5 stars

cruise insurance

everything there to help make your decision. Like to be able to compare the levels of cover next to each other. We go on cruises a lot so like the cruise coverage.

26 August 2026
Rated 5 out of 5 stars

We only ever use InsureandGo now

We only ever use InsureandGo now for all our travel insurance purposes over the last 5 years at least. When doing price comparisons they have excellent value for money, the clarity of provisions is great, and it is easy to pick between levels as may be needed depending on the travel circumstances.

25 August 2026

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