Excellent they insured my husband when nobody else would, for both our trips to the USA. My husband is as fit as a fiddle after having a stent fitted 10yrs ago, but still the other companies would... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Insurancewith
Written by the company
About Us
Written by the company

- Affordable travel insurance for people with medical conditions.
- We specialise in medical travel cover and our policies are created by people with a personal understanding of both long and short term medical conditions. By working with charities, clinical specialists, and you – our customers – we’re always improving our understanding to create products and services to meet your needs. It’s all part of our efforts to address any of the issues people have when looking for specialist travel insurance.
- Awards & Nominations
- We are proud of our work, which helps so many customers find suitable travel insurance at an appropriate price. In 2024, we won the Outstanding Services to Customer award at The Broker Innovation Awards. As well as this, in 2024 we are a finalist in the Insurance Times Awards 2024, in the Customer Champion of The Year category. Along with, finalist in the Insurance Choice Awards 2024, for Best Travel Insurance Provider, Customer Service Champion and Treating Customers Fairly Champion. Fiona Macrae, Founder of Insurancewith, was nominated for Women in Insurance Awards, 2024, and we were also a MoneyFacts Finalist, 2024.
- Personalised medical screening
- We have a specialist person-to-person medical screening for people with more complex medical conditions. Everyone reacts differently to a medical condition and you may not be able to tick all the boxes during an online medical screening, this is where the person-to-person screening comes in. Call us on 0333 005 1066
- Featured in the Which? Best Rate Tables
- To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
- Charity Donation
- When you take out a policy with Insurancewith, we’ll also donate £1 to charities that help support people like our customers every day. We support a number of charities including FACT, YourSimPal and Make 2nds Count to name a few.
- Air Doctor Connect
- As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!
How we started:
Fiona Macrae
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- insurancewith.com
Insurancewith Travel Insurance
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff very helpful and patient with me…
Staff very helpful and patient with me as tech savy I am not.
May use AI-assist with repliesRead more
Process Problems
The website didn't work properly as unable to fill in medical conditions for more than one person, and only one condition each. Phoned instead.
45 minute conversation with polite lady who was very difficult for us to understand due to strong accent. Ended with her declaring that we couldn't be insured, not because of heart condition or cancer treatment but due to single trip to the GP 10 days before which led to a single seasicknesd tablet being taken and full recovery within 24 hours.
Asked to speak to manager following morning. After 30 mins conversation she gave us a quote which was double last year. She seemed surprised when we said we were happy to pay higher excess and have lower cancellation insurance cover. Once she put these numbers the quote came down to same as last year more or less.
Last time we got insurance from you the process was simple and a pleasure. Nothing has changed with us since then apart from this one something-and- nothing trip to a GP. Why has the company changed so much??

Reply from Insurancewith
It was nice to speak with someone…
It was nice to speak with someone instead of doing it on line when questions aren’t very clear to understand, the lady was very pleasant and clear in the questions.
Comprehensive medical questionnaire
We found that most other travel insurance companies simply used the standard medical questionnaire which didn't fit our circumstances. Insurancewith has expanded this to get a better medical picture, capturing more detail and therefore able to provide cover at a sensible cost. Holiday now booked!
Really nice guy but spoke far too…
Really nice guy but spoke far too quickly and I had to ask him to repeat himself a few times which added to the stress of a lengthy process. Very pleasant man but needs to slow down.

Reply from Insurancewith
Straight forward easy to use website
Straight forward easy to use website! Good price thankyou highly recommended 👌
The staff member Clive was helpful and polite
The staff member Clive was helpful and friendly but the call took longer as he was have problems with a slow computer
Competitive price
The price was competitive, but one can only review an insurance company after one sees how it handles a claim, and one hopes that day never comes!
No issues smooth service happy with red…
No issues smooth service happy with red ltd
Living with Cancer is tough at times
Living with Cancer is tough at times, being able to get good travel insurance at a reasonable price is rare.
Insurancewith is the best I’ve found to enable us to travel and make memories, with peace of mind knowing we’re covered.
I found it really difficult to…
I found it really difficult to understand the agent. Particularly with medical issues it was really difficult to. I nearly hung up a few times
Reasonably priced
Reasonably priced
Great customer service when we missed a medical diagnosis and amended our policy
Acceptable quote
The price given for myself and my husband was acceptable . Some other companies were over the top with their price quotes.
Very pleasant experience
Very pleasant experience. Booked a call back and it happened in the time slot provided. Quick and easy process with a small discount offered.
The call handler was extremely helpful…
The call handler was extremely helpful and patient whilst I listed all of my medications and conditions that I suffer from. She was polite and helpful. She recognised that I was a repeat customer so provided me with a small discount as I informed her I’d deleted my email as it was a spontaneous decision to visit family.
Excellent all round service.
I was pleased with the reasonable quote too.
They were very understanding and very…
They were very understanding and very helpfull.
Insuring me when other companies wouldn’t or very expensive
Good Purchasing Procedure and Price
The on line questionnaire was very thorough and relatively easy to complete. The price quoted was very competitive.
Obviously I cannot review the claims process as I have no need to claim, but I hope the company is not one of those insurers that readily take your premiums but find any reason under the sun to refuse claims when needed.
Can’t / Won’t Quote waste of time
The app and the website don’t work for me at all seems to permanently think I want insurance for 2 and then keeps asking me if I want to have a new quote without even providing a first. A very odd company going by the way the quote system operates. So not for me thanks.

Reply from Insurancewith
Accessible, supportive advice available
Recommended by other prostate cancer patients. Option to speak to a human being was refreshing and reassuring. Really appreciated bring able to book a telephone appointment to discuss options. This is alien territory for us, as it is no doubt for others, and support is valued.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.