They answered the phone to answer my questions prior to me purchasing their product (a nice change from chatbots). All the paperwork was in place. The packaging good and the product excellent and a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Guy brown, (sales manager) went out of his way and above and beyond to help me. I wil certainly recommend that colleagues etc buy from guy. I asked many silly questions and literally dissected... See more
I would give Guy and Instrotech a lot more stars if I could. This is a professional outfit selling top quality equipment at the right price. I can honestly say that the Temperature analyser worke... See more
Having ordered a fluke mft which was shown as in stock, was then told it would take 2 to 3 weeks to arrive due to lack of stock.i then cancelled the fluke mft and ordered a megger mft which arrived pr... See more
Company replied
Company details
Information provided by various external sources
Instrotech is an authorised distributor for a wide range of electrical & environmental test equipment from Fluke, Megger™, Chauvin Arnoux, Martindale, Seaward, Flir & many other test equipment manufacturers Instrotech was founded in 1984 and its staff have many years of experience in identifying customers' needs and providing appropriate solutions. We believe selling the right piece of test equipment for the job within the constraints of your budget ensures repeat business. Our customers range from self employed craftsmen to national contracting firms, from schools to universities, from PAT testing specialists to industrial maintenance engineers and from local authorities to government departments. We cater for all electrical testing applications from 17th Edition & PAT Testing to High Voltage & Power Analysis. Our test equipment range is complemented by a variety of back-up services including calibration & repair, PAT Training Courses, Test Equipment Hire & Telephone Support. Delivery & Returns Shipping and Handling, within the most of the UK, is free of charge. For orders below £100 nett, free delivery is a Royal Mail 3 - 5 day service. If the Royal Mail free shipping option is selected, delivery times are not guaranteed and will be subject to your local postal delivery service. A next day service is available for orders below £100 nett, this is charged at £7.50 ex VAT. Orders above £100 nett will qualify for free timed delivery automatically. This will either ship via our current courier, UPS or by first class registered post, depending upon the size and weight of the item. Some outlying and offshore postcode areas will incur a higher delivery charge and increased transit times. We offer a 14 day no quibble money back guarantee on all products bought on the site. All we ask, is all items you wish to return are unopened, unused and as we sent them to you. Once we have received and inspected the returned products we will refund your payment within 7 days where possible.
Contact info
Unit 12, Imperial Park, Imperial Way, WD24 4PP, Watford, United Kingdom
- 01923 442244
- sales@instrotech.com
- instrotech.com
4.3
Excellent
223 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
quick and prompt delivery ,all good
13 February 2021
Fast delivery and well packaged
Fast delivery and well packaged. They answered my question really fast.
4 February 2021
Delighted with the quick delivery.
Delighted with the quick delivery.
Product now in use, great to have the labels as well.
26 January 2021
Test leads
Ordered 2 sets for my Megger 1552. They arrived within 2 days and they fit and work perfectly.
22 January 2021
They supply good tools at a good price…
They supply good tools at a good price fast delivery good customer service highly recommended thanks
20 January 2021
Non user friendly Website/ Un-efficient, unfriendly staff
First of all website is not very user friendly.
Secondly I did not receive order ready text so had to go in and ask. Thirdly when got there staff did not know anything about my order. I had to show my email order to prove I jad made an order and lastly(Obviously) items were not ready to be picked up so had to wait around half hour to collect my items
19 January 2021
Delivery was a long time after expected…
Delivery was a long time after expected date and you did not reply to message asking for tracking no? which i then contacted ebay with my concern. I reconceived my delivery first week January which the paperwork confirms that it was posted the day before!!!!
11 January 2021
Reply from Instrotech
Hello, sorry to learn about the bad experience. We have been working on very limited staff as the lockdown was imposed on short notice and our office has been closed during the holidays. We did our best to let everyone know this, we're sorry that in this case it didn't make it through and it resulted in an unexpected delay. We'll surely do better next time !
Delivery was 2 weeks later than stated!
10 January 2021
Dilevered as expected
8 January 2021
Recommend retailer
Good communication, fast service, very competitive price, highly recommend 👍
6 January 2021
Apprentice tool
Not sure how good it is as it is for my grandsons Christmas. For use in his apprenticeship
18 December 2020
Cheapest on internet
Very nice and helpful when I called but the order took aggggeeessss. Cheapest on internet though.
All good, eventually :)
13 December 2020
Reply from Instrotech
Hi Peter, thank you for the feedback and the kind words.
Very sorry for the delay, these days everyone is experiencing supply challenges and we are doing our best for our customers. Glad we could be of service !
Great service ordered tv main board…
Great service ordered tv main board came fit worked straight away perfect no issues 👍
11 December 2020
Excellent service
Excellent service, placed order on a Monday and it arrived the following day
Would definitely recommend
8 December 2020
Excellent service and great prices
Excellent service and great prices. I will be using Instrotech again in the future.
18 November 2020
Good communication and kept up to date…
Good communication and kept up to date information
16 November 2020
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.