Now that I know how to use the app and chargers correctly I found the charging process easy to use. Ending the charging session was confusing as I stopped charging on the app but it didn't terminate c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The InstaVolt app is very easy to use, and using the charger was even simpler. I gave it 4 stars because it seems that the promotions and lower prices are primarily available for wealthier individuals... See more
Company replied
I went to the Winchester Superhub - there were only a handful of people on the charging station on a Saturday lunchtime. The Website says up to 160Kwh, but the Charger only delivered at 70Kwh which wa... See more
Company replied
Have never had any issues at any of the chargers. Even better now they do the off peak rates @54ppkh. Only criticism is the parking distance between the cars is very tight. Especially when you’re in a... See more
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Company details
Written by the company
Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
Contact info
Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, United Kingdom
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3.7
Average
983 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and easy to use
Excellent and easy to use. Faster charger yet !!
16 June 2025
Unprompted review
Reply from instavolt.co.uk
Hello, thank you for leaving us a review. We are so pleased to hear that you find our chargers fast and easy to use! We hope to see you on the Network again soon. Kind regards, the InstaVolt team.
Lots of chargers
Lots of chargers, very quick communication with app and reliable prices
16 June 2025
Unprompted review
Reply from instavolt.co.uk
Hi Rafal, thank you for your 5 star review. We are so glad to hear that you find our chargers quick and reliable! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Disgraceful service
Be carful when using this app as they are fraudulent people and poor customer service can only get through via email as the phone line is only for people at the charging stations .
Me and my sister have 2 separate accounts with instavolt and we use a mutual bank card to top up our account . My sister has an outstanding debt on this card caused by an overpayment that did not go through . I have loaded my account with money fine using my account but when I used the mutual card with the debt on it , it instantly blocked my account.
I did not know at the time there was a debt on that card until it blocked me, I got in contact with instavolt who said , their ict team have detected 2 accounts under the same account , which is incorrect as we are 2 different people using 2 different , phones , emails , passwords.
The true reason for the block on my account was due to the fact that I used a card that already had a debt with another account which triggered my account to be blocked. Ict failed to pick this up and see that this is indeed 2 different accounts and refusing the unblock my account despite it being 2 separate peoples account . Basically trying to assigned the debt to me which is illegal may I say .
Absolutely ridiculous uneducated staff that work within the facility and they need to reassess the type of goons they have on ict because it laughable, they make their own assumptions because they do not know the facts. Luckily there is many other charging stations as they will not get my money again neither will my sister be paying the over charge 🤣
11 June 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
If multiple accounts are created with matching information and/or personal details, they will be linked on our system. If one of the accounts has an outstanding balance for a charging session, all associated accounts will be temporarily disabled. This is necessary to prevent fraudulent activity and is always based on definitive data, not assumptions. We must respectfully disagree with the assertion that this constitutes fraudulent or illegal action. These measures are in line with standard industry practices and aim to maintain secure and reliable services for all our users. Our staff are thoroughly trained and competent in handling situations like these with integrity and transparency.
As soon as the outstanding balance has been paid, we can re-enable all linked accounts.
Kind regards,
InstaVolt
I recently had the opportunity to use…
I recently had the opportunity to use the InstaVolt charging station at Swindon Junction 16 M4, and I must say it is an excellent location. The site is quiet and conveniently situated within walking distance of Costa and a Greek Subway, which made the experience even more pleasant. Additionally, the night tariff is notably favorable. Overall, it was a great experience, and I look forward to using this facility again in the future.
11 June 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon Marcin,
Thank you for your 5 star review! We are very glad to hear that you had an excellent experience at one of our stations. Taking advantage of the off peak rates on our InstaVolt app is always a plus!
We do hope to see you on the network again soon.
Kind Regards, The InstaVolt Team
Work well the app is very efficient and…
Work well the app is very efficient and you don’t pay up front the app shows your balance while charging so you can stop it at any time great
10 June 2025
Unprompted review
Reply from instavolt.co.uk
Good morning,
Thank you for your five-star review! We are so glad to hear that you found the InstaVolt app to be efficient and you had a successful charging session.
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
Easy fast charge.
9 June 2025
Unprompted review
Reply from instavolt.co.uk
Hello Jonathan,
Thank you for your five star review. We're happy to hear you found our chargers to be fast and easy to use.
We look forward to seeing you on the network again soon!
Kind regards, The InstaVolt Team
First time using your app this evening…
First time using your app this evening to take advantage of your cheaper charging rates after 8pm. Amazing, simple and easy charging as usual. My free £5 credit was also instantly credited to my account after charging using a promo code. Your charging stations are the best, always working and never an issue.
8 June 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for your five star review!
We're glad to hear you find the app and chargers simple to use and that you're making the most of our off-peak rate.
Thank you again for your support, and we look forward to seeing you on the network again soon.
Kind regards,
The InstaVolt Team
When you set up an account via the app
When you set up an account via the app, like just about all providers, they ask for a debit/credit card to be able to bill against.
Unlike just about all other providers, they then take £20 and provide no way to have it refunded.
The aim of signing up is to be able to charge my car as and when needed, not provide a free loan to the company.
8 June 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon Roger,
Thank you for your feedback, and we are sorry to hear about your concerns regarding the £20 charge.
When you set up a credit account on the InstaVolt app, a one-time £20 validation amount is taken to confirm your payment method.
This isn’t a fee or deposit, the full amount is added to your app account balance and can either be used towards your charging sessions or withdrawn at any time via the app or our online portal.
If you need help withdrawing the balance or have any other concerns, please feel free to reach out to us at info@instavolt.co.uk as we’d be more than happy to assist.
Kind regards, The InstaVolt Team
Seems as though the same issue is a…
Seems as though the same issue is a common problem. Charged me £45 local Macdonald's parking, I had but a moment's charge, around 15 mins, and £45 charged to my bank card! What is this folly?!
7 June 2025
Unprompted review
Reply from instavolt.co.uk
Hello Stevie,
Thank you for your review, and we are sorry to hear about your experience.
It sounds like you may have encountered a pre-authorisation charge, which is temporarily reserved when starting a charge via contactless payment.
For some charger models, this is £45.00 and is used to validate the payment method. If your session was successful, this amount will be automatically adjusted to reflect the actual cost of your charge. If the charge was unsuccessful, the full £45.00 will be released back to your account, this typically takes 5-10 working days, depending on your bank.
If you believe the amount hasn't been refunded or you’d like us to look into this further, please contact us at info@instavolt.co.uk with the details of your session (date, time, location and amount charged) and we’ll be happy to help.
Kind regards, The InstaVolt Team
REDUCED CHARGING PRICE
I really like the partner reduced pricing when using the Instavolt App, between 8pm and 7am, as I previously used it between 10pm till 6am. Instavolt appear to be one of the most expensive providers of energy normally, so this is a bonus
Had a few issues though with obtaining a connection to charge.
Normally Instavolt chargers are easy and simple to use, but not on this occassion.
Phoned the helpline and everything sorted quite quickly. Thank you
31 May 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for taking the time to leave your review.
We’re sorry to hear you had some difficulty connecting on this occasion, but glad our 24/7 helpline was able to resolve things quickly for you. While we aim to make every charge as smooth as possible, we appreciate you bearing with us when things don’t go quite to plan.
Thank you again for your feedback and continued support, we look forward to seeing you at our chargers again soon!
Kind regards, The InstaVolt Team
Very clean toilets
Very clean toilets. Quick charge. Great free coffee and helpful staff
5 June 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon Mark,
Thank you for your 5 star review! We are so glad to hear that you had a quick charge with us, and managed to also enjoy the amenities nearby.
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
Very good service
Working properly every city
And fast charging
Im very happy and thankful
1 June 2025
Unprompted review
Reply from instavolt.co.uk
Hello, thank you for your 5 star review! We are so glad to hear that you found our chargers to be fast and without issues! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
VERY Bad experience
Started bad when I couldn't read the screen because it is south facing. Turned out the charger wasn't working, so had to move to another. For some reason when we managed to get it working it took twenty pounds off my debit card. Two weeks on and still not returned. The cost of the transaction was £44.26 . Which is about 12 1/2 times more than I pay at home for the same amount of energy. How is this price justifiable?
15 May 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for taking the time to share your experience, we are very sorry to hear about the difficulties you encountered at our charging station.
We’ve requested some further information from you directly via Trustpilot so we can investigate this in more detail for you.
We’d really like the opportunity to look into this properly and resolve it for you as quickly as possible. Thank you again for bringing this to our attention.
Kind regards, The InstaVolt Team
Withdrawal issue
I have requested a withdrawal of amount on my account. It’s been 4 days and there’s still showing the option to cancel my withdrawal request which proves it hasn’t even started processing. I have sent emails but only get the automated response. Quick to take money but slow or just plain won’t return it.
23 May 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for taking the time to leave your feedback, and we're really sorry to hear about the experience you've had. We completely understand your frustration and apologise for the delay in processing your withdrawal request.
We’ve requested some further information from you via Trustpilot, please may you provide ourselves with your email so we can look into this in more detail and resolve it as quickly as possible. Thank you in advance.
Kind regards, The InstaVolt Team
Got the InstaVolt app
Got the InstaVolt app
So easy to use 2 buttons and a slide
Plug in and done fantastic
26 May 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon Dean,
We're really pleased to hear you're enjoying the app and making the most of the great features it offers; from accessing off-peak charging rates, earning Reward Volts, to keeping track of your full charging history.
We really appreciate your support and look forward to seeing you at our chargers again soon! 🚗⚡
Kind regards, The InstaVolt Team
M40 banbury
Excellent charging station now seen it evolve. Daytime facilities good, evening it's much quieter and good opportunity to take the advantage of cheaper rate. They'd clean up the market been able to offer that rate in daytime forcing public charging to lower
15 May 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon Jim,
Thank you for your five star review! We are glad to hear you found the daytime facilities good but also take good advantage of our off-peak rate in the evenings.
We hope to see you on the network again soon!
Kind regards, The InstaVolt Team
So glad to have found Instavolt
So glad to have found Instavolt - quick charging, close to amenities to enjoy while we wait (handy with the kids) and really reasonable prices. We're relatively new to electric car but this has made range anxiety go away, knowing there are chargers available. The app is so easy to use and find where we need to go to access charge.
8 May 2025
Unprompted review
Reply from instavolt.co.uk
Good morning,
Thank you so much for your five star review!
We’re glad to hear that InstaVolt has helped ease your range anxiety and made your EV journey a smooth one. It's great to know that the charging speed, convenient locations, and our app are making a real difference, especially when travelling with the kids!
We really appreciate your support and look forward to keeping you charged up on many more journeys.
Kind regards, The InstaVolt Team
This station in Ollerton get worse and…
This station in Ollerton get worse and worse. 20th May - Megane e-tech (with heat pump!) - 10:50 am - maximum charging speed so far (after 20 min charging) is 48kW for few moments and then drops again to 28-44kW!!?? And you charge £0.87 for this? Shocking.
20 May 2025
Unprompted review
Reply from instavolt.co.uk
Good morning,
Thank you for taking the time to leave your review, and we’re sorry to hear about your experience at our Ollerton station.
While our chargers are capable of delivering speeds up to 160kW, the actual charging speed is largely determined by the vehicle, its battery condition, and other external factors such as temperature. However, we understand how frustrating it can be when speeds don’t meet expectations, especially at our standard rate of £0.87 per kWh.
We’d really like to look into this further for you. If you could email us at info@instavolt.co.uk with the date, time, exact location (as we have more than one site at this address), and last four digits of the card used (if applicable), our team can investigate the session and provide more insight.
Kind regards, The InstaVolt Team
Absolutely disgusting prices just under…
Absolutely disgusting prices just under £40 for a 60 something % charge absolutely ridiculous! will never use these again!
20 May 2025
Unprompted review
Reply from instavolt.co.uk
Good morning,
Thank you for your feedback. We're really sorry to hear you felt disappointed with the cost of your recent charging session. We charge a standard rate of £0.87 per kWh across our network, which is in line with other ultra-rapid charging providers in the UK. This helps us continue to invest in maintaining reliable, high-speed chargers nationwide.
For customers using our app or RFID card and starting their charge through these methods, we also offer an off-peak rate of £0.54 per kWh between 8pm and 7am. We completely understand the importance of cost when it comes to EV charging and will ensure your feedback is passed on to the relevant team.
If you’d like to discuss your session in more detail or have any further concerns, please don’t hesitate to contact us at info@instavolt.co.uk.
Kind regards, The InstaVolt Team
Quick and easy to use via the app
16 May 2025
Unprompted review
Reply from instavolt.co.uk
Hi Danny, thank you for your 5 star review. We are so glad to hear that you find our chargers quick and easy to use via the app! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
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