Instant Offices Reviews 549

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

We recently worked with Taylah Vetere to find a new office for our team. We had a specific brief - mainly we needed a CBD location so we could ensure our staff had access to transport & a specific b... See more

Rated 5 out of 5 stars

We use Instant Group globally and absolutely love the team! Over the past (many) years, we've used them for new lease options, renewals, market check-ins, hard negotiations, etc. for all our global lo... See more

Rated 5 out of 5 stars

Instant Office's service is absolut great. I've worked together with Chris Burtle and I truly believe I couldn't have done it without him. We needed spontaneous move our office after nearly 15 years a... See more

Rated 1 out of 5 stars

Horrible experience. I called and emailed multiple times...and got no responses other than an automated email and an answering service. The worst customer service I've experienced in a very long time.... See more

Company replied

Company details

  1. Business Services

Information provided by various external sources

Instant Offices can help you search and compare over 10,000 flexible offices worldwide to find your business the ideal workspace.

Instant Offices - The Flexible Workspace Specialist

Written by the company

We listen closely to your needs and search the whole market to find the perfect workspace for your business.
Our service and advice is free, impartial and comes with no obligation. We consult with our clients on the perfect property solution to support their business strategy, based on our market expertise.

Contact info

4.2

Great

TrustScore 4 out of 5

549 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service

Betty was very professional in her approach and considerate of our requirements. Putting forth sensible options for us to consider. Her ability to liaise between us and office providers made the process efficient and effective.

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Taylah was fantastic

Taylah was fantastic

She found some great options to inspect and helped us negotiate a good deal with our preferred location. Thank you so much! Kate

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Dealt with Chris Burtle

Dealt with Chris Burtle.

Extremely professional, extremely proficient.

Found me an office at an extremely reasonable price almost instantly.

If you are seeking an office at a reasonable price around the UK - +44 7551 555807 Chris Burtle.

Many thanks

1 March 2024
Unprompted review
Rated 1 out of 5 stars

BAIT & SWITCH

BAIT & SWITCH

Instant Offices and Davinci Virtual Office are operating as the SAME COMPANY. Both companies offer the same virtual office locations at different prices. An inquiry was made with Instant Offices regarding a location however, a Davinci Virtual agent responded. I told the Davinci agent, my inquiry was made through Instant Offices and the price that’s quoted online. She said she’s unable to honor the quote from Instant Offices and offered me the same location at a price $34 higher per month. I emailed the Davinci agent, (Gigi Sloan) a screenshot of where this location quotes $50 a month. Her response was she is unable to honor that Instant Offices price. Take it or leave it at this price of $84/month! I quickly informed the agent of my legal profession, and made her aware of bait and switch tactics plus a violation of the consumer protection act. She never responded.

I made several attempts at contacting someone at Instant Offices. Each time was routed to someone in the UK. Never receiving contact with a United States location. Was unable to get clarity on their online prices. Sent several emails to their Instant Offices email. All went unanswered.

BAIT & SWITCH

10 January 2024
Unprompted review
Rated 1 out of 5 stars

Spam calls

Have my details for just to look at office pricings in the area and now I’m being spammed by calls all day.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Lucile Kempf is an amazing and great…

Lucile Kempf is an amazing and great person to work with in terms of both personality and her skills and knowledge to understand the needs and supersede them. A truly pleasant experience. She is punctual, quick, and smart, and made the whole process a pleasure. Especially with her skills of finding ways to work around my busy schedule and understand my likings and dislikes so as to value every second of my time with the meetings she booked and her suggestions.

1 October 2023
Unprompted review
Rated 1 out of 5 stars

Found a office near where I needed it.

Found a office near where I needed it.
Priced at 100 per month.(which I know is too good to be true)
But I booked a viewing for 5pm today the 17 of Nov 2023.
There was nobody there to help/show me around.
I gained access via the cleaning staff.( one man who was covering for somebody else)
He asked one of the tenants who was still in the building to talk to me about the office building.
Whi informed me the place is very popular and he doubts there is a office/room free.
Now for the price I didn't expect much. And the building didn't let me down .
But I'm a tradesman and a smart swanky office would make me feel as if I should be there.
So a older building with no luxury is ideal for what I want. But looks like it's not going to be the one for me. Shame as I have just moved within 2 miles of this building and it close to everything I need to run my business.

Oh and to add to my experience.
I replied to the email I received when I signed up for a viewing. Only to have Regus call me asking about office space in a different area. Sounds like this is just a data grab and pass on type of set up.
My advice go the the building you like to look of. There will be a better way to get viewing or a idea of what really is the situation.

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Brent is such an amazing individual

Brent is such an amazing individual! He went above and beyond to find me my office needs, and even made a PowerPoint for me to easily look at all the amenities that the offices offer. I’m very happy with his services. I hope that if anybody is in need of an office, they can definitely ask for Brent please he would make your life so much easier or less stressful because if looking for an office isn’t stressful enough he will take that weight off your shoulders and get you set up with appointments with tours he is such such such a great help!!! I don’t know how to thank him enough for all his help work and determination thank you so much Brent thank you thank you thank you! I will definitely be working with him again!

15 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service, would highly recommend!

Had a great experience with Instant Offices. After requesting some details from various agents, Chris was the first to respond and within minutes after our initial conversation, I was sent the report for various offices he felt would be suitable for us and viewings were set up for the next day. We decided to go with one of his recommendations so Chris co-ordinated the whole process promptly and efficiently and we moved in within weeks. I definitely feel we made the right decision as we absolutely love the new office and would probably never have found it if it wasn't for Chris, so we can't thank him enough. He went above and beyond and was very honest and trustworthy, especially compared to other agents we were in contact with, so if this is the kind of service you're looking for, get in touch with Chris!

28 August 2023
Unprompted review
Rated 1 out of 5 stars

Misadvertising & Timewasting.

On their website they quoted an office space for £200 / Month.

I went in for the viewing and after over 30 minutes we sat down and I was quoted double the price for the EXACT same office space (£370+ / month) this isn't with addons / any extras it was the exact same space. They are misleading and timewasting, if you try to contact them about it they say they will call you back, except they never do. I will be taking it up with trade standards and other authorities as it's blatant misadvertising.

26 August 2023
Unprompted review
Instant Offices logo

Reply from Instant Offices

Hi Tyler,

Price variations can arise when workspace operators offer an initial or starting price for their products and services. Once specific requirements are established, a final quote is provided. Our account managers are ready to assist you throughout the search process, ensuring we identify the ideal solution that aligns with your workspace needs and budget.

Your feedback is highly valuable to us, and we will incorporate it to improve our customer experience. If you'd like to discuss anything further, please email us at trustpilot@instantoffices.com.

Thank you,
The Instant Offices Team

Rated 5 out of 5 stars

Good service, good agent

Jvier has been sourcing for a service office unit for us since 2022. The experience has been nothing but marvelous. He make sure to take of you, try his best to negotiate the best for us since he's representing us. He always go to the extra mile and super patient regardless of the number of trips we view, number of questions we ask. So not surprisingly we went back to him this year in getting another good deal in another service unit we are getting. Very grateful to him and things moved faster with his abundance knowledge.

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Support and Service by Lucile Kempf

I was establishing our company Denim Revolution Regional office in Turkey which led me to Lucile Kempf from Instant office and 5 other companies, Instant Office Lucile was by far the best when it came to providing me support and service, she was very quick in replying my questions, excellent follow up and co ordination of the site visits. I will strongly recommend instant offices and specially Lucile as a contact person for any of your future work place requirements.

9 August 2023
Unprompted review
Rated 1 out of 5 stars

Zero Communication

Called twice last week to enquire about 2 offices, was told I would receive a call back. Never heard back. Zero communication.

25 July 2023
Unprompted review
Instant Offices logo

Reply from Instant Offices

Hi,

We're sorry to hear about your experience. Would you be able to provide more information? We'd like to make this right. You can reach us at trustpilot@instantoffices.com.

Thank you,
The Instant Offices Team

Rated 5 out of 5 stars

Super Prompt Response

Betty of Instant Office almost contacted me immediately after I put my interest to view an office. She arranged the viewing promptly and also follow up with me after the viewing. This is such a good initiative being very responsible person, thumbs up for Betty :)

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Ask for Sophie Guest :)

Sophie Guest has been amazing at helping me find the office space. I did not have a great experience before I meeting Sophie. She was caring, and adamant to helping me find the right space that met my requirements. She would do her weekly check up, which I found really kind and motivating. She booked the viewings for me which was really helpful. I was then introduced to an another amazing person who works with Regus, called Craig. He has been exceptional and got me the space well within my budget and started us up. All thanks to Instant Offices- Sophie Guest. Thank you very much :)

12 June 2023
Unprompted review

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