Installationmadeeasy Reviews 

Walter out of fren park in Orlando, was so dismissing of a complaint of the contractors he suggested. Then proceeded to argue with me and then threaten me, telling me "im lucky hes not off the clock" yeah avoid these guys at all cost, they only act this way because they dont have a way for people to correctly review them.

They have a very low quality standard. When discussed with Installation Made Easy they defended the contractor to the death. I paid for trim to be removed and reinstalled then had to remove and reinstall it again because the workmanship was so poor (nails through contours everywhere, not removing old nails, sloppy corners and seams, etc). I had a couple other contractors inspect the work and they indicated they would be embarassed by the work. The contractor assigned to me was completely incompetent when it came to trim work.

I initially requested a flooring installation quote through their platform. No replies in 2 days. I called and someone responded- many hours later. They set up an appointment to give me a quote - then the installer was a no show/no call, for the appointment. Several days later they sent me a quote??? that was for another customer. This company apparently does not vet their responding contractors. I will not use again.

One star is even too much. Floor and Decor and Robert were wonderful to deal with but IME was a complete and total nightmare. I wish I had read these reviews before hiring them to do the install of our flooring and shower. Broke our toilet, didn’t finish projects when promised. Left floors filthy for me to clean and now hiring someone to finish what they should have. Stay away from this company. Over promised and under delivered. Didn’t even return unused product back to Floor and Decor.

Installation Made Easy (IME) regarding an unlicensed contractor, damage to my septic system, refusal to provide insurance information, unauthorized entry onto my property, lack of response, and failure to provide a refund.
IME states that its contractors are vetted. However, the contractor assigned to my property has been confirmed to be unlicensed.
During the project, the area around my septic system was excavated. After the system was uncovered, significant cracking and damage to the concrete septic structure were discovered. I have photographs documenting the condition following the excavation.
I requested the contractor’s insurance information three separate times, including in writing, and he refused to provide it.
The contractor later entered my property without authorization. I have photographs, video recordings, and witnesses documenting his presence, and I contacted law enforcement regarding the trespassing incident.
I made multiple phone calls and sent multiple messages to IME over approximately five days regarding the contractor, the septic damage, and my request for a refund. IME has not provided a meaningful response and has not issued the refund I requested.
I am requesting a full refund, payment for an inspection by an independent licensed septic professional, and payment for any necessary repairs or replacement related to the damage. I am also requesting applicable insurance information and written confirmation that this contractor is not authorized to return to my property.

Absolute worst experience—do not use this company! Installation Made Easy completely botched a simple two-bedroom tile job. It took three to four guys four days to finish because they were too busy watching World Cup matches on their mobile phones to actually work. The craftsmanship is completely unacceptable. They hand-cut the final tiles without a saw, leaving jagged, uneven edges.Now, the grout is already failing and coming out of the seams. On top of that, they completely trashed my trim. When I contacted the representative she lazily told me to just use a "wet cloth," which did absolutely nothing to fix the damage. I had to spend my own time and money repainting everything. They are unprofessional, lazy, and completely careless. Zero stars.

They missed the 1st appointment date & time, so I took another 1/2 day off of work for the 2nd appointment. I've waited 3+ weeks for a flooring quote, they just cant seem to figure it out. I have called 3x and they keep sending me 1 of the 9 rooms that are supposed to be on the quote.

The contractor PCBB Flooring LLC (Owner Paul) gave us the run around and constant excuses for shoddy workmanship, His crew damaged (Holes) in our freshly painted walls, floor was not installed close enough to the walls to install base boards we have to install shims underneath to be level with floors, hey did not install any self-leveling-floor products which he told us we'd need and still charged us for this! The floors flex under your weight and make a popping noise! they did not clean up their mess in the house; they threw trash cans and wrappers in the garden in front of the house and helped themselves to drinks in the fridge.
All Paul was concerned with was getting paid and moving on to rip off the next customer!
NOTE: when I contacted Installation made easy management, they told me that all of these issues were normal and should be expected!!

I had posted the review below in 2025 on the BBB site with no response from Installation Made Easy company. As of today May 26, 2026 my flooring is popping and de-bonding in more places. I will most likely require major repair performed on the floor or tear out and re-install with another material.

Oct 2025 Review:
"While shopping for porcelain tile at flooring retail outfit I was approached by a representative from the Installation Made Easy who said they could setup a contractor to come out for an estimate and install. I had them refer a flooring installer trusting that they screened and stood behind the contractors they recommend. Unfortunately, the installer they referred did a poor job. Just over a year later, the grout is crumbling, cracking, coming loose. I also have one hairline crack in one of the tiles, too, not from my negligence. I tried to contact the installer but found out the business had been dissolved two months after the floor installation. I reached out to flooring retail outfit, the grout manufacturer and an independent contractor with photos of the issue. They believe the floor is de-bonding. I then called Installations Made Easy for help, expecting some accountability, repair assistance or protection, but they have not been helpful in resolving the issue. Although it had been a couple of months past the labor warranty, I was very disappointed as I relied on their referral process to ensure a qualified, reliable professional."

I was given a brochure from Floor and Decor about this company. The contracted company, CA Floors used classic bait and switch. the initial computerized estimate for 550 sq. ft. was $2600. When CA floors came out for final measurements they got 500 Sq. ft. and the install was $1,000 more. then half way thru the project they charge another $2000. So the total was over double the original estimate. Communications was non existant until they wanted to be paid. They take no pride in their work, In fact, large piles of sawdust were spread throughout our own garage and left there for me to clean up. The floors themselves remain with large amounts of dirt, tape and trash on them. It is very evident that you take no pride in your work and communication is absent until you ask for payment. Also left for me to clean up was food trash in our bushes, your pallet and dirty cement buckets. Stay away from this company

Sent a DM service request via the floor&decor partner site for countertop installation. Got an email that said my installer was assigned and I'd hear from him in 2 days. After 5 days, I left voice mail and sent an email to the contractor. Still no response, so after 3 more days I called the IME company. I was told management was already looking into it and they'd call me back on Monday (3 days later). I was also told that this installer (dsallservice) was the only option they had for me. It's now been 10 days later and no response from them either. So we're past 3 weeks with still no response from anyone. Meanwhile I keep getting messages from floor&decor to pick up the countertops. I give up on IME (they did NOT make it in easy!) and will find someone else.

My floor looks terrible. These are not installers, they are most likely hired day of.

Do not use the service provider they recommend, Installation Made Easy. Working with them was one of the worst experiences of my life. Floor & Decor recommends then won't get involved when Installation Made Easy screws things up royally.

Installation Made Easy acts like they're providing the actual in-home service, but really they just pass the work over to a pre-arranged general contractor. That general contractor will then subcontract the bulk of their work to a subcontractor. In some cases, the subcontractor will subcontract again. The general contractors do horrible work, they lie, they're terrible to work with, and worse in some instances. If you go back to Installation Made Easy, they refuse to do much, if anything, saying they're not a contractor. Installation Made Easy hides behind the fact they're a middle man company that merely helps you find a contractor they hand pick. Despite Floor Decor and Installation Made Easy almost certainly getting kickbacks from the work of the general contractor, they refuse to help on anything.

Bottom line is - stay away from Home Decor and Installation Made Easy. They're all utterly incompetent, and you'll live to regret stepping into the store in the first place.

Clarification on my location, it is not Japan but in the US and in fact Northern Virginia, I use VPN.
Gone are the days of contractors caring about their customers, this is true at least for this company. I currently have a crew of 2 in remodeling our bathrooms, at quitting time they spend just enough time cleaning their tools and nothing else. Hallway is covered in dust and drywall mud smeared along the floor. The front yard were they were cutting tile, they left the little pieces all in the grass. But my favorite is still the pile of trash they left as a result of unfinished demo. I had to find out that something as simple as cleaning up after yourself is not heard of with this company!
Now for the good news, the work they are doing is pretty good, not great but good. Floor and Decor told us we needed 5 gallons of tile sealer to be used for 2 bathrooms. The first bathroom, the lead on the job tried to get away with using maybe 1/2 a gallon. I was able to convince his assistant to re-coat at which point a full gallon was used and this time truly sealed like it should have been. A few little things but this is only one bathroom down and one to go.
My advice, is if you are going to use these people for anything have some knowledge of construction. If not they will try and walk over you.

I am beyond frustrated with Installation Made Easy. From the moment I reached out to them, my experience has been nothing short of a nightmare. After having flooring installed, I noticed that several transitions were done incorrectly. Their installer came back to fix them, but not only did they fail to correct the issue, they left the job worse than before.
What’s even more frustrating is the complete lack of support from their customer service team. Initially, I was told my project was still under warranty, and the team was "100% glad to help." However, after speaking to multiple agents—Barbara, Kelly, Amine, Alana, Dorian, Jaylin—I was constantly strung along with promises of callbacks that never came. I even left several messages on the “supervisor’s line,” but never received a return call. It’s clear that they have no intention of actually resolving the issue or taking responsibility for their contractors' poor work.
What makes this situation even more infuriating is the lack of communication and responsiveness from Installation Made Easy escalation to managers.
The level of customer service is appalling. I’ve been patient, but it seems like no one at this company cares about resolving my issue or taking responsibility for the shoddy work their contractor has done. I’m left with a floor that’s still not right, and no help in sight. I strongly advise anyone considering using this company to think twice. Do yourself a favor and avoid the headache.

Website of this company is just a piece of garbage. I spend 30 minutes on phone with them, after their website is failed to provide me with information, to find out that I should wait 48 hours to get a call back from some of my local contractors.