Instagram Reviews 4,533

TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 584 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with the app and website, which were often described as glitchy, unintuitive, and poorly designed, leading to problems with account access, settings, and general functionality. Customers frequently reported their accounts being suspended or disabled without clear explanations, and some felt that the platform's rules and regulations were inconsistently applied. There were also concerns about the content moderation, with some users reporting inappropriate content not being removed while their own posts were censored.

What people talk about most

Social media

People report negative experiences with social media, citing numerous issues with account management and... See more

User experience

Reviewers express significant dissatisfaction with the user experience, citing numerous technical issues and... See more

Website

Clients share negative opinions on the website. Many reviewers report significant issues with account... See more

Customer service

Customers consistently note negative experiences with customer service, often reporting a complete lack of... See more

Application

Consumers find the app to be highly problematic, with many describing it as the "worst app ever." Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Instagram has rules and regulations policy, but yet they go against there own rules and regulations...they let half naked girls post crap but yet you can't say suicide or murder, they let people put u... See more

Rated 1 out of 5 stars

No reason Suspended my Instagram id name.- subham_offici.al Not following rules facebook id but suspend insta id why! my age 19+ but no reason Suspended Meta sarvice team! I'm Editor me edite vid... See more

Rated 1 out of 5 stars

Meta is a predatory company. My business account (@kacketifarm) was disabled by mistake, and even though I have a Trust Score of 100, they provide zero support. To make things worse, they are still ch... See more

Rated 1 out of 5 stars

The worse company and piece of software written. How is this a billion dollar company when no one at the company can write software even the owner. Had so many people get their accounts blocked to the... See more


1.3

Bad

TrustScore 1.5 out of 5

5K reviews

5-star
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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Instragram is garbage

Instragram is garbage. Did the workers there get replaced by a couple of 5 year olds? Because mentally that's what theit competency ( or lack of) seems tk be at. I got my account disabled for no reason you couldn't even be clear the community standards I wasn't following. What a garbage app I've had Instragram for years and I've always been using it the same way . Yet mean while I know of accounts using their Instagram for worst

2 March 2026
Unprompted review
Rated 1 out of 5 stars

My Instagram account was wrongly disabled

My Instagram account was suddenly disabled for 'child sexual content,' but I only post music reels and have never violated any guidelines. I'm a high school student from Palestine 🇵🇸, and this account is very important to me — it holds my memories and I use it to follow educational content.

I've tried contacting support multiple times but got no response. I believe my account was hacked or it's an AI mistake. Please help me recover it: @x3_yah

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Fake, scam instagram GJR Castings

Do not use this instgram account. She will come to your house. Take the casts, message you 101 excuses why theres a delay. Been waiting over 1 year for my childs hand casts. He luck. She has the cheek to continue messaging excuses with no proof. All the photos on the website are fake.

1 June 2025
Unprompted review
Rated 1 out of 5 stars

A very toxic environment

Instagram became a very toxic environment. Users can post the most hateful comments/messages without worrying because Instagram doesn't care.
I reported a lot of comments but they were rejected.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Most frustrating app out there

Most frustrating app out there. I can only assume that's what they're trying to be. Not letting people who buy a new iphone use it. Desktop version, complete garbage. A million verifications that never work. Shadow banning. Seriously, you are only surpassed by Facebook.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

banning for no reason

I was using it to find certain stores and one day all the sudden i was banned. i am 100% sure that i did not break any rules.

14 October 2025
Unprompted review
Rated 1 out of 5 stars

One of the worst pages in the internet

One of the worst pages in the internet, no idea how it got so successful. Seems to be programmed by amateurs, virtually nothing works. Tried to create an account which constantly gave error messages. Than after I succeeded it permanenty asks for code verification, but nothing is sent, althoug my Email adress has already been used and verified.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Sex exploitation

Sex exploitation, sums up this site. Had on my reel an ai sex chat/create so or something as depressing. Flagged the ad as it’s inappropriate. Email back saying it’s perfectly ok. Delete, instagram and facebook off the back of that response. Sexual degradation is not against their standards! So, at least 50% of the world’s population can be summarised as a meat bag predominantly aimed at a male audience. Disgusting

22 February 2026
Unprompted review
Rated 1 out of 5 stars

My account has been hacked and Instagram is inefficient at recovering it.

My account was hacked. I have my email under control, but some hacker changed my phone number. And, unbelievably, there's nothing I can do. My account is unusable. The recovery system is completely inefficient, and there's no response or decent customer service. You're left stranded with a ton of photos you can't even delete. Even taking a screenshot to verify the recovery doesn't work. I've stopped trying because they don't respond. Silence. It might be a wonderful app, but if they can't resolve an issue like this, it's best to just abandon it. I switched to TikTok.

24 September 2025
Unprompted review
Rated 1 out of 5 stars

Falsely accused of CSE on here when I…

Falsely accused of CSE on here when I did nothing wrong, this AI slop moderation must be stopped and meta must be held accountable for the emotional/mental damage done to us people, including possibility of ruining our future on false allegations!

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Anna Antalova - astrologist: bad experience

After following an online czech astrologer Anna Antalova for six months, someone who appeared professional, insightful and trustworthy, I decided to purchase my first astrology reading in many years. Unfortunately, the experience turned out to be disappointing.
The material I received was generic, repetitive, and filled with invented terminology that does not exist in real astrology. The recommendations were random and unrelated to my background, personality or career. Overall, the text felt more like psychological marketing than a personalised analysis.
I’m sharing this to help others avoid a similar situation. Social media can create a strong illusion of expertise, so it’s important to verify someone’s qualifications, methodology and references before paying for a consultation. I’ve learned my lesson, and I hope this review helps others make more informed decisions.

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Instagram Took Away All Of My Followers…

Instagram Took Away All Of My Followers For No Reason I Don t Know How To Fix It It Feels Like I Am Banned Or Something I Have Try To Have Some Help And Never Got It Instagram As Very Poor Customers Services To Help You Fix Things They Never Help Me Or do Anything I Myself Will Most Likey Delete My Account And Find Something Else Thats Better Then Instagram

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Account itsaaa90 uses my photo and a Mobily number no longer under my ownership – No response from support

There is an Instagram account with the username itsaaa90 that contains my personal photo. The account is linked to a mobile number from Mobily, which is no longer under my ownership after the number was withdrawn and reassigned.

I no longer have access to this account and cannot recover it because I do not own the phone number and there is no accessible email associated with it.

I previously submitted a report through Instagram’s official impersonation form. I also attempted to contact support via email and Twitter.

To date, I have received no response, no update, and no acknowledgment —
not from the form, not from email, and not from Twitter.

The lack of communication and case tracking in a sensitive privacy and identity-related issue is extremely concerning.

12 February 2026
Unprompted review

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