Instagram Reviews 4,533

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 584 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with the app and website, which were often described as glitchy, unintuitive, and poorly designed, leading to problems with account access, settings, and general functionality. Customers frequently reported their accounts being suspended or disabled without clear explanations, and some felt that the platform's rules and regulations were inconsistently applied. There were also concerns about the content moderation, with some users reporting inappropriate content not being removed while their own posts were censored.

What people talk about most

Social media

People report negative experiences with social media, citing numerous issues with account management and... See more

User experience

Reviewers express significant dissatisfaction with the user experience, citing numerous technical issues and... See more

Website

Clients share negative opinions on the website. Many reviewers report significant issues with account... See more

Customer service

Customers consistently note negative experiences with customer service, often reporting a complete lack of... See more

Application

Consumers find the app to be highly problematic, with many describing it as the "worst app ever." Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Instagram has rules and regulations policy, but yet they go against there own rules and regulations...they let half naked girls post crap but yet you can't say suicide or murder, they let people put u... See more

Rated 1 out of 5 stars

No reason Suspended my Instagram id name.- subham_offici.al Not following rules facebook id but suspend insta id why! my age 19+ but no reason Suspended Meta sarvice team! I'm Editor me edite vid... See more

Rated 1 out of 5 stars

Meta is a predatory company. My business account (@kacketifarm) was disabled by mistake, and even though I have a Trust Score of 100, they provide zero support. To make things worse, they are still ch... See more

Rated 1 out of 5 stars

The worse company and piece of software written. How is this a billion dollar company when no one at the company can write software even the owner. Had so many people get their accounts blocked to the... See more


1.3

Bad

TrustScore 1.5 out of 5

5K reviews

5-star
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1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Instagram reeks

Instagram is best for watching reels but sometime it goes wrong about some relegional posts by users

14 November 2025
Unprompted review
Rated 1 out of 5 stars

Used to be good but they've recently…

Used to be good but they've recently started ramming politics and hate content through my feed, if I wanted that I would have kept twitter. They've already ruined Facebook and now they've changed a load of settings in my app and they don't allow you to contact to fix them.

I suggest Threads instead

25 November 2025
Unprompted review
Rated 5 out of 5 stars

good, but...

IG is surely good, it is hard to imagine modern life wo it, but be careful not to become addicted...
it is an excellent platform to share photos and chat, but use it wisely

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Fake Fake Fake

Users don’t know anymore what’s fake and what’s real. Before I used to share posts with my friends, now I don’t do that anymore. It makes me look silly when I share fake post created by AI

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Confused public ' instagram suspended…

Confused public ' instagram suspended my account for false accusation 'l👀king for remedial solution. After doing my own investigation there's others in the same position ' this isn't an app you really want ' if they are being dishonest and not allowing you to defend yourself delete delete delete 🙂

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Worst ever

Worst ever
Worst ever thing on and now keeps banning and disabling accounts and permanently disabling and deleting accounts,
with bots even they didn't do anything wrong
I send report about some not good content they didn't do anything and saying its okay
Even now they don't let you say everything you want you get banned and blocked
Total 🟰 0

19 November 2025
Unprompted review
Rated 1 out of 5 stars

Meta Facebook & Instagram are the worst…

Meta Facebook & Instagram are the worst they will ban your account under false CSE Reports from their algorithm, the big problem is their AI which is biased as if their online footprint wasn’t already filled with pornography but when you report those yourself they always reply” we have reviewed your report and found nothing going against our guidelines” but when it’s you uploading your child’s birthday pictures then your silenced without any real human interaction, thousands of images now lost because you decided to give your almighty Ai this super power, plus you allow people to submit a review and then automatically permanently ban their accounts without waiting the 48hr period, shame on you Meta. You are destroying people’s lives!

17 November 2025
Unprompted review
Rated 1 out of 5 stars

My experience hasn’t been great at all

My experience hasn’t been great at all. The platform is slow almost every time I use it. The editor lags, freezes, and sometimes even wipes out a post while you’re trying to publish it. It honestly feels like the people running it don’t understand much beyond making money.

Interaction is pretty disappointing too — the place is filled with people acting like rock stars, but there’s barely any real engagement. And asking “which day was your experience” doesn’t even make sense, because the issues happen constantly, not just on one specific day. Even TikTok runs better than this, which says a lot.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

Got permanentaly banned for no reason

Got permanentaly banned for no reason
When I made an instagram account everything went as usual. When I first got the email of that my account would get suspended(for violations of the community policy) I didn’t do the verification (because I didn’t do anything wrong I just didn’t log on that much) and got suspended. FOR 6 MONTHS. After the 6 months I gave it another try, things like that can happen once. BUT WHEN TODAY I GOT THE SUSPENSION EMAIL FOR THE 2ND TIME. I did the verification AND WENT AS FAR AS SENDING A PICTURE OF MY FACE!(which i find a huge privacy violation because it was required) and then… an hour later… i got an email… I JUST GOT PERMANENTLY BANNED BECAUSE I DIDN’T FOLLOW THE COMMUNITY GUIDELINES. I DIDN’T DO ANYTHING WRONG I JUST DIDN’T LOG ON THAT MUCH!!!!
WHAT IS WRONG WITH YOU INSTAGRAM

Would not recommend
1 Star

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Instagram is a terrible social media…

Instagram is a terrible social media platform, nothing innovative just copy and paste. If you’re going to create a social media app at least make it different to the existing platforms. What I find frustrating is the timeline for making changes, if you make an update to your name why do you need to wait another 365 days ( Joking) to rename. It is really frustrating. The app does not take into account that people naturally have the tendency to be indecisive. If someone has paid for a verification blue badge what if they change their mind, why do people have to wait for a certain period to make additional changes. It seems like they are designing apps for bots to use and not actual people.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

An addiction of 21 century

For someone the way to forget about 9-17 work and monetize, doing some videos in there. For someone, scrolling addiction! Anyway no one can argue that this platform is probably the best in terms of communication and content. For myself to limit screen time, I switched on notification function, when the app warn me that I spend more than I wanted 1 hour, 2 hours, etc.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Bans left and right

It will ban you accounts especially if shared with fb! It will ban them without explanation! Racist! Facilitates the genocide of Palestinians and for some reason if you criticize Israel or say they infiltrated our gov they will ban you with no warning. They silence and ban anyone who shows concerns for the Palestinians or criticize Israel. They need to be chopped real quick!

8 November 2025
Unprompted review
Rated 1 out of 5 stars

once my favourite/most used app now considering deleting it

instagram use to be my favourite social media app but this year with all the updates and AI crap it’s my least used social media platform that i only use when certain people post but that’s it. i hate all the AI generated content and how AI “friendly” this app is. Not even tiktok is like that where instagram is basically catering to AI completely now. Before this new update you could avoid the AI modes pretty easily but now INSTAGRAM HAS CHANGED EVERYTHING! my beloved instagram has change the set up of the app completely to the point i’m considering deleting my almost 10 year old profile completely because of how much i distain i feel for this app that use to use daily and never had a single complaint even when its was really glitchy and crap i never once thought i didn’t like the app but i went on there yesterday and wtf is that crap. i have no idea what mark is thinking but i don’t one person likes the fact that everything has changed.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

STOP SHOWING ME PORN INSTAGRAM

INSTAGRAM KEEPS SOLICITING PORNOGRAPHY TO ME AFTER I HAVE DONE EVERYTHING THAT THEIR RESOURCES TELL ME TO DO. I HAVE THREATENED POLICE INVOLVEMENT. THEY DONT CARE. META DOES NOT CARE. IF THERE IS ANYONE WHO WOULD LIKE TO JOIN A LAWSUIT WITH ME AGAINST META AND ITS SAFETY MEASURES, COME ON

6 November 2025
Unprompted review
Rated 1 out of 5 stars

A totally confusing app

A totally confusing app. When I try and find recent posts of a family member, there are images from six months ago and no sign of their recent posts. It is the least intuative app i have ever used (Facebook isn’t far behind!). If it wasn’t for family members using it, I’d get rid of it.

31 October 2025
Unprompted review

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