InstaForex Reviews 

Reply from InstaForex

Mar 16, 2026

Dear Client,

Thank you for your feedback.

We would like to inform you that, unfortunately, not all bonus conditions required for withdrawing funds from the bonus account were fulfilled. For this reason, the withdrawal could not be processed.

If you have any questions regarding the withdrawal requirements or the bonus terms, we kindly ask you to contact the company’s support team directly for detailed clarification.

The No Deposit Bonus is designed primarily to help traders explore the platform, practice trading strategies, improve their trading skills, and experience real market conditions without making any personal financial investment.

We would also like to clarify for readers that in this case the trading activity was conducted exclusively using bonus funds, and no personal deposits were made by the client.

Reply from InstaForex

Feb 25, 2026

Dear Client,

Thank you for your feedback. We understand your concern regarding the missing deposit and would like to clarify the situation.

Unfortunately, the funds were lost due to the selection of an incorrect USDC transfer network. In your deposit request on the website, the ETH (ERC-20) network was specified, however the actual transfer was made via the Base network. Transactions sent through a different protocol than the one selected cannot be credited to the trading account.

We would also like to emphasize that when creating a USDC deposit request, there is a clear notification reminding clients to carefully verify and match the transfer network before sending funds. This requirement is essential, as blockchain transactions made via an incorrect network are technically incompatible and may not be recoverable.

We kindly ask you not to mislead visitors of this website with inaccurate assumptions. Before making public statements, we strongly recommend carefully reviewing the transaction details and ensuring that all transfer parameters were selected correctly, as incorrect network selection directly led to this outcome.

We strongly recommend carefully reviewing the selected protocol before initiating any future crypto transfers to avoid similar situations. If you need further clarification, please contact support with the transaction details.

Reply from InstaForex

Feb 26, 2026

Dear Alex,

The company is thankful for your feedback. As is often the case with the authors of negative reviews, it lacks material information and, through that, seems to be intended to mislead the reader. The material information omitted by you is that the account you refer to has never made a deposit of its own money, but, instead, was a member of a bonus program, benefitting from it for considerable amounts, which you successfully withdrew in the amount of 320 USD.

Your report omits to mention that you have not been depositing your own money and were merely withdrawing payouts thanks to the company's bonus programs.

Participating in bonus programs of the company means accepting their conditions. It is the company's right to limit or terminate the participation at any moment. The only right route to appeal is to raise an issue with the company, explaining where you think a staff or department has gone wrong.

Trying to blackmail the company in public media will always cause only the deterioration of your ability to invoke any appeal route. The fact of this review has been passed to the appropriate department. The company will not tolerate such attempts at pressure, and you may deem your participation in the company's programs stopped forever as a result of it.

Reply from InstaForex

Feb 17, 2026

Dear Client,

Thank you for your feedback and for your updated comment. We appreciate it.

Please note that re-verification is required only in cases where previously submitted documents have expired. In such situations, clients may be asked to upload updated documents to keep the account status active and compliant.

For detailed information about verification validity periods and specific requirements, please contact our Verification Department or Support Team — they will be able to provide precise guidance for your account.

Thank you for your cooperation and understanding.

Reply from InstaForex

Feb 18, 2026

Dear Client,

Thank you for your feedback. We understand that this situation may be disappointing, however, we must clarify the facts.

According to the terms of the bonus agreement, your participation in the bonus program was terminated under Clause 13. This decision is final and is made strictly in accordance with the published bonus rules that all participants accept when joining the promotion.

It is also important to note that the account in question did not contain any personal funds and was never funded by you. It contained only company bonus funds provided under the no-deposit bonus program. Therefore, no client deposit or personal balance was affected by this decision.

All bonus programs at InstaForex are governed by transparent rules, and compliance with these rules is mandatory for continued participation. We strongly recommend reviewing the bonus agreement in full before joining future promotions.

Reply from InstaForex

Feb 17, 2026

Dear Client,

Thank you for your feedback. We understand how frustrating it can be to wait for a withdrawal update, and we take such concerns seriously.

Please note that your withdrawal request has been successfully processed. We sincerely apologize for the delay in processing and for the extended waiting time you experienced. In some cases, additional internal checks may extend the standard timeframe, but this is done strictly for security and compliance purposes.

InstaForex support team continues to operate and handle client requests, and we regret that the responses you received felt insufficient. If you still have any outstanding questions, please contact support again and reference your ticket number so the team can provide a detailed follow-up.

Thank you for your patience and understanding.

Reply from InstaForex

Updated Feb 26, 2026

Dear Client,

The company is thankful for your feedback. It will benefit if you afford the readers of your report of material details omitted in it. Those include the fact that you have turned $61 into $22,000 in a matter of a couple of days (3,500%), by utilizing trading practice prohibited in the company's agreement. The fact that you omit this statistical point from your report indicates that you understand the illegitimate nature of these profits.

We understand that you believe applying the right amount of pressure may cause the company to close its eyes on the violations and succumb to your demand. These calculations are missing the important policy of the company that worse than cheaters can be only cheaters who perform the blackmail. The moment you have entered this road is the moment when the company starts applying its hardest policy towards your account, where, in other cases, you could count to negotiate on a compensation on the basis of whatever confusion you might have when violating the client agreement.

We understand your frustration, but all the company can say to you is that trading in a way that violates the agreement is prohibited, as are the attempts to extort illegitimate profits by publicity.

Reply from InstaForex

Feb 10, 2026

Dear Client,

We would like to inform you that your withdrawal request has been successfully processed. If you have not yet received the funds, please allow some time for the payment system to complete the transfer, as processing times may vary depending on the chosen method.

We encourage you to contact our support team if you require further clarification or assistance. We appreciate your patience and understanding.

Thank you for your feedback.

Reply from InstaForex

Feb 10, 2026

Hello, thank you for your feedback.

Reply from InstaForex

Feb 12, 2026

Hello, thank you for your feedback.

Reply from InstaForex

Feb 10, 2026

Dear Silver Grunert,

Thank you for your feedback. We understand your concern regarding the bank transfer and the importance of timely crediting of funds. At the same time, such cases can only be properly investigated based on verified transaction data.

To check your bank transfer and confirm its existence in our payment system, you must please contact InstaForex Support and provide the transaction ID along with all relevant transfer details that may be requested. Without this information, we are unable to conduct a trace or investigation.

Please note that if the required transaction details are not provided through official support channels, we cannot assist further, and such a review cannot be considered valid from an operational standpoint.

We encourage you to contact support directly (https://www.instaforex.com/support/contacts) so the payment specialists can review your case and provide a formal status update.

Reply from InstaForex

Updated Feb 13, 2026

Dear Flyzone,

Please provide your valid trading account number so that we can review the situation and verify the information stated in your review.

Without the trading account number, it is not possible to identify you as a client or confirm that the claims made are based on real trading activity. In such cases, the review cannot be considered factual and gives the impression of deliberate misinformation.

We remain ready to examine any verified case within the established procedures upon receipt of the required details.

Reply from InstaForex

Feb 2, 2026

Dear Client,

Thank you for your message. We understand your urgency and appreciate your willingness to complete the verification process. At the same time, verification can only be approved once the required documents are provided in the correct format.

For successful account verification, please upload a bank statement or a utility bill issued within the last three months. Electronic (digital) versions of these documents are acceptable, provided they clearly show your full name, address, date of issue, and issuing institution.

Without one of these valid documents, verification cannot be completed. We kindly ask you to follow the stated requirements so the process can be finalized as quickly as possible.

An additional notification with detailed information has been sent to your email address.

Reply from InstaForex

Jan 29, 2026

Dear Client,

We would like to address your statements and clarify the situation in an objective and factual manner.

First and foremost, please note that you did not deposit any personal funds into your trading accounts. Accordingly, no personal money was invested by you. All trading activity was conducted exclusively using bonus funds provided under the terms of the promotional program.

Additionally, our records confirm that you created multiple trading accounts in order to obtain bonuses (9238047, 22642029, 22692067), which is a direct violation of the rules of the bonus program. As a result of this breach, access to the bonus accounts was restricted, and you were duly notified of this decision in accordance with established procedures.

Account security measures, including password changes and account restrictions, are applied strictly in line with internal security policies and are not discretionary. Such actions do not constitute deletion of funds or unfair treatment but are standard responses to detected violations of promotional terms.

We strongly emphasize that accusations of fraud are unfounded. All actions taken were based on the Company’s rules and the terms of the bonus program, which are publicly available and accepted upon account registration.

We encourage clients to carefully review promotional conditions before participating in any bonus offers. Should you require formal clarification, you may contact our support team through the official channels indicated on our website.

Reply from InstaForex

Jan 15, 2026

Dear Surekha jessyn,

Please provide your trading account number so that we can review the situation and verify the information stated in your review.

Without the trading account number, it is not possible to identify you as a client or confirm that the claims made are based on real trading activity. In such cases, the review cannot be considered factual and gives the impression of deliberate misinformation.

We remain ready to examine any verified case within the established procedures upon receipt of the required details.

Reply from InstaForex

Jan 16, 2026

Hello, thank you for your feedback. We are always here to help if you need assistance.

Reply from InstaForex

Jan 14, 2026

Dear Client,

Thank you for sharing your concern. We understand how worrying this situation may appear, and we regret the inconvenience caused by the unsuccessful transfer. We would like to clarify the matter to avoid any misunderstanding.

Please note that online chat support is available 24/7, and our team remains accessible to assist you at any time. Regarding your intra-account transfer, it was canceled because the personal details in your accounts do not fully match, which is a mandatory requirement for such transfers to be completed successfully.

To proceed with the transfer, we kindly ask you to contact our support team so the relevant specialists can help you correct and align the account details. Once the information is updated, the transfer can be processed without issue.

We assure you that no funds have been lost and that all operations are handled in accordance with established procedures. We appreciate your understanding and encourage you to reach out to support to resolve this matter promptly.

Reply from InstaForex

Jan 13, 2026

Dear Client,

Thank you for bringing this to our attention. We understand your concern and acknowledge that waiting for a deposit to be credited can be stressful. We sincerely regret any inconvenience this situation may have caused.

Please note that online chat support is available 24/7, and our support team remains accessible to assist you at any time. Regarding your deposit, it is currently taking longer than usual to process due to the specific characteristics of the selected payment method. Such delays may occasionally occur and do not indicate any issue with the security of your funds.

We would like to assure you that your deposit is being processed and will be credited to your trading account as soon as possible. If you require further clarification or wish to receive an update on the status, we kindly ask you to contact our support team directly so that the relevant specialists can assist you accordingly.

We appreciate your patience and understanding.

Reply from InstaForex

Jan 13, 2026

Dear Client,

Thank you for taking the time to share your concerns. We understand how frustrating this situation feels and regret that your experience has led to such disappointment. We take all client feedback seriously and approach each case with due attention.

At the same time, we would like to clarify that online chat support is available 24/7, and it has not been removed from our systems. In addition, comprehensive explanations regarding the issues raised in your previous review have already been provided by our representatives within the established communication channels.

Please note that repeated public statements without continuing direct communication do not allow for further progress in resolving the matter. If you have additional questions or require further clarification, we strongly encourage you to continue the dialogue with the relevant departments of our company through the support team. Our specialists remain available to review your inquiries within the applicable procedures and regulations.

We appreciate your time and encourage constructive communication so that all outstanding questions can be addressed appropriately.

Reply from InstaForex

Jan 8, 2026

Dear Client,

We have contacted you directly via the email address specified during the registration of your trading account and have provided an example of the document that needs to be uploaded for successful verification.

We truly appreciate your patience and understanding.