Sarah is a very professional & friendly agent, most helpful too. She patiently answered all my questions knowledgeably & to satisfaction! And very prompt too--as she has sent the email to help with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was very ignorant about crypto. I have tried 6 different crypto exchanges....their customer service was bad to off the chart terrible. Instacoins's customer service is absolutely fantastic. I hav... See more
The individuals whom provide the customer care are caring and patient. They make you feel special and important on a personal level. It’s difficult to explain it to put into words but I’ll try. This... See more
Useless service. Go through all the steps of the registration process. Including personal information and private information like income and expenses. Try to fund my account and get a email to say th... See more
Company replied
Company details
Written by the company
Established in 2018, Instacoins is a regulated digital currency provider specializing in the sale and transfer of the cryptocurrency, Bitcoin. Our vision is to create effortless access to digital currency for people from all walks of life. Whether an experienced blockchain expert or a complete beginner, our fast, easy-to-use and secure system will assist you in opening your financial world up to the currency of the future. With one of the most intuitive platforms available, you can purchase Bitcoin using a credit/debit card or bank wire within only a few minutes.
Contact info
Unit 11 Valley Towers, Valley Road, Birkirkara, Malta
- office@instacoins.com
- instacoins.com
You should know
4.4
Excellent
168 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beware
Beware! This company is from Estonia and will ask for copies of documents like Drivers License, passport, etc. which is fine. Most KYCs ask for this information. But a copy of your credit card is a bridge too far. And this request came after they already withdrew the money from my account. When I asked to be deleted from their system they said that they had to maintain the information for five years although I had just signed up an hour ago.
Perhaps the company request aren’t to invasive for some but they were for me. Especially given the amount of Bitcoin I intended to purchase. Now I have to cancel my card.
They did however refund my money quickly.
8 June 2022
Unprompted review
Adriana was quick and gave me the…
Adriana was quick and gave me the correct instructions a md kindly waited until I was done.
1 June 2022
Unprompted review
The representative Olivia was AMAZING
The representative Olivia was AMAZING. 10/10.
18 May 2022
Unprompted review
Adriana was very helpful
Adriana was very helpful; she tried her best to help me resolve the issue. Unfortunately, the problem was with my financial institution.
3 May 2022
Unprompted review
She looked into the matter for me and…
She looked into the matter for me and even it it took a couple minutes longer than expected to check into the issue, she assured me she is still working it and to be patient while she finds the problem. She then told me what was wrong and I was fully satisfied!
29 April 2022
Unprompted review
Very courteous
Very courteous, patient, professional, and knowledgeable agent. It was a pleasure dealing with her. Highly recommended.
29 April 2022
Unprompted review
Absolutely amazing customer service.
24 April 2022
Unprompted review
I realy appretiate the support team…
I realy appretiate the support team ,one of the best i have ever seen
15 April 2022
Unprompted review
Ludmila is Great
Ludmila was extremely patient and super helpful beyon words. She offered to even stay on the chat with me, after pointing me in the right direction which made me feel super comfortable. She was delightful and made this whole experience a great one!
11 April 2022
Unprompted review
Very professional and took care of my…
Very professional and took care of my needs in an instant!
7 April 2022
Unprompted review
Great customer service.
22 February 2022
Unprompted review
Helped me to get verified.
31 January 2022
Unprompted review
Instacoins is very impressive !!
I was very impressed with the steps taken to ensure that the account was properly verified and the security to my funds was secured. Sarah was very patient, friendly and informative. Please acknowledge her professionalism and skills when it is time for a review.
27 January 2022
Unprompted review
Olivia the support agent did any…
Olivia the support agent did any amazing job helping in a stressful situation that i had no idea what was going on. she helped me understand the reason behind the issue and helped solve it.
24 January 2022
Unprompted review
Olivia the GOAT
Olivia was very nice and sweet she was happy to help and willing to stay on with me through my troubles! thank you so much for her
18 January 2022
Unprompted review
great customer service
8 January 2022
Unprompted review
Quick Response Time
Pretty good experience they are quick to respond to chats.
7 January 2022
Unprompted review
having trouble with locating the wallet…
having trouble with locating the wallet link with broker and was guided through and they were patient with me and waited til it was complete
5 January 2022
Unprompted review
Very good job.
11 December 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.