Instacart Reviews 215

They delivered someone else's groceries to our door, but have "no service" to resolve that. Neighbors not expecting a delivery. Now I have a bunch of somebody's groceries to deal with. Bogus.

This is the biggest ripoff I’ve ever seen!! I’m on disability (but it shouldn’t matter) so not a whole lot of many to spend on groceries in the first place and I’m on disability due to blindness. Plus the pandemic is hard for everyone. For $58 for food (which they up the price on the items) they ALSO charged $4 service fee, $4 processing fee and an automatic $6 tip. Plus tax I had to pay them almost $17 to bring me $58 worth of groceries. They made $12 off just the markup in food!! So really they made $29 off me that day!! Trust and believe Instacart “ill gotten gain will bring misery!! Last dollar you get from this American woman 😡

Extremely bad customer service. Inflated prices. Instacart will not resolve a problem. They will cheat you even with the proof in front of their eyes.
Very disappointing and expensive

Being a shopper for Instacart Canada, I have noticed as an employee, you do not get treated fairly and no sense of urgency from the Instacart support care via chat. There should be better communication coming from the support team and a phone number to have a faster response. I truly do believe the chat system is literally “bots”, because most of these people respond in such robotic ways and do not adhere to what the shopper is mentioning.

For example, I had a random guy approach me at a Walmart location in Auroa, Ontario and gave me threats to kill me and was racist towards me. I messaged Instacart support care team to let me them know of the situation and all I get is generic robotic responses and did not actually responding to the severity of the situation. On top of that the batch was somehow canceled and the person or robot on the support chat did not compensate me properly for the technical glitch which was not my fault. Therefore I got paid less for what I should of been paid when selecting the batch.

This is not the first time that this has happened, in terms of the support team not treating the shopper fairly. This has happened quite a few times before and now it is getting ridiculous. Instacart does not compensate properly and does not look out for the interest of your safety. Apparently there is no manager that contacts you which I find very strange.

If you are planning to join Instacart then I highly recommend to double check anything just in case Instacart says you are wrong and gives you no support.

Zehrs delivery is to stay away from prices are insane way higher than in store and there is only half of what you need ,very bad

i am a full service shopper, i do my best to get the best food and groceries for my customers, alot of times the stores wifi connection, or the instacart ap fails, and i cant scan for several minutes, that really bothers me, also please be available for ur shopper if they need to verify a replacement with u, i texted a customer several times during a shop a month ago, no response whatsoever, i had to replace 2 items and texted , no reply, then got a 4 star which made it ver impossible for me to see any batches and have lost so much income, as u have to have 5 stars to see orders do to the overhiring of anyone now , so disappointing i loved helping my customers.

Garabge company, scammers, absolute scum of the earth. Do not sign up. First, they give higher prices than are found in the store, second, they will 'suspend' your account randomly for no reason, ask for ID, and NEVER verify it or fix it. Ever. They are so stupid, they must be losing so many customers. I hope they go out of business.

Shoppers don’t follow instructions and I hate asking for refunds on replacement products that I can’t use. If the item is unavailable just don’t bring anything and refund it - like I asked. I cancelled my membership.

The prices as listed as items for sale are not the prices that come up at the end in your cart. One must pay extra attention to this. Even though I have written my complaints to whomever reads them, I have yet to receive anything in writing back again! One can edit their complaint, and if lucky, perhaps gets action.

I tried instacart eight times and I experienced lousy service so I discontinued my membership and got a hassle getting a pro-rated refund. The following was my horrific experience:

- untrained shoppers who couldn't read English, sloppily dressed, rude, never said thank you, looked annoyed, selected poor quality fruits & veggies because they were rushed or didn't care, wouldn't listen to my directions of no substitution/replacement, too many unavailable items because they were too lazy to search the store, kept text-messaging me, wanted to arrive way too early.

- instacart is so desperate for shoppers such that they would hire anyone (mostly recent immigrants) with a vehicle.

- instacart would not listen to my many complaints. They couldn't be bothered!

The company are a bunch of lying thieves. Used them once, THEY wrongly cancelled my order in the last minute & charged ME "last minute cancellation fee". Called customer service 4X, told refund will hapen within 10 business days. Nothing. Finally escalated to Manager/Supervisor after not receiving a refund - this took well over a month. Was told that I would be ""contacted within 48 hrs confirming refund. It's been over 2 months since the original incident - NO REFUND, no communication whatsover. LIARS & THIEVES. I just can't believe this low level of customer service.

Absolutely horrendous - STAY AWAY
Absolutely horrendous. Instacart charges you 50-80% more on each item than it is actually listed in the store while delivering you HORRIBLY picked produce. I have been back and forth all day with their customer support for delivery of wrong items, being charged for more expensive items yet being given CHEAPER alternatives. I was given ROTTEN strawberries, old pineapple and salmon steaks that have expired a month ago!!!. They charged me $20 more than the listed price on the salmon packages. I have emailed photos of all this to their customer service and they refuse to refund for the items that are both not delivered, charged for wrong, over-priced and ROTTEN/EXPIRED. I have photos of all this for ANYBODY who wants to see proof or actually cares to do anything about it. This company is nothing but a scam. STAY AWAY

I am shocked at the amount of people saying "I dont know who's pocketing the extra money"
The people who are shopping for your groceries, driving them to you and bringing them to your door.
Thats what they get paid with.
They aren't doing it for funsies. It's a luxury service that you have to pay for.

Instacart steals from customers!
We are seniors and Instacart has stolen from us. They overcharged us by at least 33% in todays order. In the past we have only had the digital bill. Today the shopper left the paper bill in the bag. We were charged 36.00 for steak that was marked 24.75 on the package. We were overcharged 7.00 for no name bacon.
Apple cider was overcharged almost 1.00. Pepperettes were charged 1.65 over. Pizza was overcharged by 2.22. altmer canned tomatoes overcharged by 1.14. We were even charged for 10 bags when we got 5. Seriously how greedy and dishonest can a company be?
We shopped at The Real Canadian Superstore in Wasaga Beach so no markup should be charged.
I have called several times and sent electronic message but a supervisor or manager is never available.
Do not use this service as they are lying, thieving cheats who wont speak to customers. They should have better service as their supervisors are always in meetings. What are they meeting about? Not honest service thats for sure!!

Beware shoppers. The prices you see when you order do not hold. You can be charged higher prices later. Items you didn't order can be added to your bill. I ordered $240 of groceries from Costco through Instacart. My "final" bill was $434.34. I complained immediately. I was assured that a mistake had been made. The extra charges would be refunded. This would be confirmed in an email. No confirmation. No refund yet. Maybe there will be one. But watch out!

Watch Out!!! Two of these buyers in Barrie Ont. refuse to wear a mask in store. This risky behavior comes right to your door and when the company is told they hang up the phone.

While the idea of instacart is great, it doesn't respect the privacy of the customers. My account was suddenly being suspended and what even worse was my identity needed to be verified by providing my passport! What! I'm simply doing a online shopping, it's not about banking and access someone's fund or scam. Request passport is not reasonable for simply online shopping by using my own money. If my identity needed to be checked, it should be checked by my bank, not online shopping provider, isn't?

Used them for the first time today for a pickup from Costco - I ordered 3 boxes of frozen croissants and ended up with 3 boxes of ready baked - they refunded the difference, but I'm not sure what to do, now, with 90 baked croissants - will try to freeze and reheat,,,:o{ Might be OK to use them to pick up obvious items - the ability to have them scan a product and compare to the order might ensure they're getting the correct thing...?!

I received an order on August 26th and the Instacart shopper had made a mistake in my order: he had brought me a roast beef instead of a leg of lamb. I gave the meat back to him and he reassured me that I would be reimbursed. I have not been. I have twice explained the error to Instacart but have received no acknowledgement of the complaint.

As a worker I am displeased and I don't feel that the blame should be put the blame on on the shoppers for real being serious! Instacart has lost of issues specially with location of store to the area of the customer sometimes we drive 20 miles to the customer when there is a store much closer, Just and irriating for the customer we bust our buts to communicate with the customer and make sure that we are getting the items or replaceing them as the customer wishes if items are out of stock. It's just alot we go through for the little pay we recieve I am very gracious when cutomers tip. Very much appreicated! But I feel like I am not being treaded fairly from the company.