Inspirations Paint Reviews 

4,715
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the outstanding service and friendly atmosphere. Consumers frequently mention that the staff possess exceptional product knowledge, offering patient guidance and helpful advice for various home improvement projects. People appreciate the willingness of employees to go out of their way, even carrying heavy paint tins directly to vehicles. However, some customers also noted receiving disappointing service, mentioning unhelpful interactions, long waiting times, and a lack of staff attentiveness during store visits. A few other people also felt that incorrect product recommendations, poor color matching, and unhelpful responses created stressful and frustrating experiences.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional product knowledge and... See more

Service

Consumers find service to be exceptionally positive, praising staff for being friendly, prompt, and... See more

Product

Reviewers highlight positive aspects of product quality, noting excellent colour matching and a wide range of... See more

Customer service

Users describe positive interactions with customer_service, noting that nothing is too much trouble and staff... See more

Quality

Clients share satisfaction regarding quality, frequently praising the precision of the colour matching for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went in with My bathroom sink door frame after a lil dye incident that didn't want to come away. After explaining my incident to the gladstone team, they gave me the closet paint match in a small... See more

Rated 5 out of 5 stars

What a great experiece shopping at this paint shop. A lovely young woman served me the first day and an equally pleasant and chatty young man served me a few days later. A very good product knowledge... See more

Rated 5 out of 5 stars

everyone at the store was extremely helpful and very friendly which made for a very pleasant visit. nothing was too much trouble, and they were able to answer all my questions and concerns. I would no... See more

Rated 5 out of 5 stars

I was served by a friendly lady who was actually a colour consultant. She was extremely helpful and knowledgeable. I accepted her advice and suggestions. I am very happy with what I purchased... See more



Company details

  1. #4 of 14 best companies in Home Improvement Store
  2. #1 of 1 best companies in Building Materials Store
  3. #1 of 1 best companies in Paint Store

Written by the company

2hr Click & Collect from 130 paint stores nationwide. Expert paint and colour advice. Dulux Approved Specialists. Free paint tinting and colour matching.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,715)

207 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ulladulla store…

My local store is the Ulladulla store and I have always found the three girls that work there very helpful and friendly. Plus their knowledge is much appreciated.

14 October 2025
Rated 5 out of 5 stars

On walking in I was impressed with all…

On walking in I was impressed with all the products layout etc.Immediately I was offered assistance. I first wanted to browse and picked up a couple of items. I then was kindly offered help again. And received a few spray cans I needed. And received discount on signing up.

7 February 2026
Rated 1 out of 5 stars

Brendale, Poor customer service

Walked into Brendale store this morning and had a less than satisfactory experience with a staff member stating he was “a manager”.
He was rude and extremely unprofessional, he also wasn’t up to speed with product knowledge regarding urethane thinner.
Will never set foot in the store again, either will anyone I know. I’m a tradesperson operating my own business and liaise with builders, carpenters and painters, Brendale store will most definitely not be getting recommended by me.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Robert at Belco branch knows Dulux…

Robert at Belconnen branch knows Dulux paint and shared info which I had not discovered reading pamphlets or in my research using the web. It saved me time and money and gave me confidence in the results which I am now looking at out the window. Very happy!

16 March 2026

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