We absolutely love our waste disposal, so were saddened when it stopped working after nearly 4 years. We were very pleasantly surprised to find out it had an 8 year warranty, and even more surprised... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to deal with support for q&a. When item went faulty. Gave me tips to check for specific faults before engineer arrived. Managed to sort problem myself, but getting an engineer lined up to do a re... See more
Company replied
Good telephone response from ISE. Put in touch with local kitchen company. Excellent service from engineer. ISE less than year old, had stopped working. Engineer immediately, on phone, said he will or... See more
Company replied
The gentleman at Insinkerator Support (i assume usa) was more than helpful. Helped diagnose the fault in a Evolution Model 100 waste disposal with a faulty magnet contact in the low voltage b... See more
Company replied
Company details
Written by the company
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Contact info
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, United Kingdom
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great guidance from the lady on the…
Great guidance from the lady on the phone
22 July 2025
Unprompted review
Reply from InSinkErator UK
Hi Brian,
Thanks for sharing your feedback! We're pleased to hear you had an excellent experience with the phone assistance. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
A failed water heating tank for hot water dispensing.
We have been using the hot water taps for some years now and have found them extremely useful.
Our latest hot water tank stopped working after less than three years despite looking after it as per the instructions. I attempted to get it working following the instructions in the manual and online, but failed to get it to work, so I eventually called the helpline who told me that our particular model was several years old, which we obviously knew. We were told that there were no new ones in stock and that we would have to wait several weeks for them to become available. However, we were sent a discount code to buy a new one from InSinkErator. We decided that we could not wait, so have ordered a new one from a different supplier.
Although we are happy with the tanks while they are working we were extremely disappointed that this one did not last very long and that there was nothing that the company to do to help us other than offer us a discount code. We are hoping that the new one will last longer.
As a result of my review, I was contacted by the team at InSinkErator who were very apologetic and also very helpful and are sending me the water filters as described in their rely to my initial review. Thank you.
21 July 2025
Unprompted review
Reply from InSinkErator UK
Hi Ivan,
Thank you for your feedback. We’re sorry to hear that your tank has stopped working and that you were unable to use the discount. We truly appreciate you taking the time to speak with us this morning, and we hope we’ve been able to improve your experience.
As discussed, we recommend using only genuine InSinkErator F-701R filters in hard water areas. Replacing them at least every six months, depending on your usage, helps ensure optimal performance and protects your hot water system.
For any questions or concerns with your InSinkErator products, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Quick and helpful response
Quick and helpful response. Missing part now on its way.
21 July 2025
Unprompted review
Reply from InSinkErator UK
Hi Kenneth,
Thanks for your feedback! We're glad to hear you're satisfied with your after-sales experience, and we've been able to help in sending the part you need.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Very helpful and a stress free call…
Very helpful and a stress free call which answered all my questions.
16 July 2025
Unprompted review
Reply from InSinkErator UK
Hi Jonty,
Thanks for sharing your feedback! We're so pleased to hear that your after-sales experience with us was smooth and easy.
Should you need any additional assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Friendly helpful & patient advice…
Friendly helpful & patient advice backed up with almost instant email confirmation.
11 July 2025
Unprompted review
Reply from InSinkErator UK
Hi John,
Thank you for your kind words! We're so pleased to hear your positive experience with our customer service team. It's great to know the quick email confirmation made your experience even better.
If there's ever anything else we can help with, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Great customer services
I had a problem with fitting a replacement filter on my InSinkErator so I phoned customer services and spoke to a young lady named Elaina, who was very friendly and helpful. Hopefully she has solved the problem. 😀
15 July 2025
Unprompted review
Reply from InSinkErator UK
Hi Robin,
Thanks for sharing your feedback! We're glad to hear you're pleased with the assistance from Elena. We'll make sure to share your comments with her and the rest of our team.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Great customer care and fab product
My first unit failed after only 4 months of use. Insinkerator replaced it without question.
I could not be without my waste disposal unit - far cleaner and sanitary than a food waste bin- and so quiet. Mine is in an open plan kitchen diner and is not at all distracting
14 July 2025
Unprompted review
Reply from InSinkErator UK
Hi Shazia,
Thank you for taking the time to share your feedback! We're delighted to hear that you appreciate our after-sales support and the product itself.
It's fantastic to know that your food waste disposal has become an indispensable part of your kitchen. We're so pleased to hear that our product contributes to making your kitchen better.
Enjoy your new InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Very helpful knowledgeable staff
Very helpful knowledgeable staff. Faulty connection connector was replaced for my hot water tap. Service second to none.
14 July 2025
Unprompted review
Reply from InSinkErator UK
Hi Robert,
Thanks for sharing your feedback! We're glad to hear you're so pleased with the assistance. It's great to know we've been able to help you with the replacement connector.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Customer Service
The customer service agent was incredibly knowledgeable and helpful in respect of a query on a hot water Insinkerator, I can`t recommend enough!
14 July 2025
Unprompted review
Reply from InSinkErator UK
Hi Nigel,
Thanks for sharing your experience! We’re thrilled to hear that our representative was able to assist you satisfactorily with your concerns on your InSinkErator hot water tap. We appreciate you recommending our products.
Shoud you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Worthless Guarantee
Item was inspected by engineer and deemed to be user inflicted as a screw had fallen in and pierced the casing so device was condemned EVEN Though the engineer took the Condemned unit with him ( probably to recondition and resell) Was offered opportunity to buy a replacement unit @ £350/400 which I declined as that was more than the original cost. I will revert to scraping waste into the trash. And charged me an additional £170 for the privilege to boot to revert sink back to a standard drain
30 June 2025
Unprompted review
Reply from InSinkErator UK
Dear Lee,
Thank you for taking the time to share your experience and speak with me today. As we discussed, the warranty covers quality-related issues, and unfortunately, the screw that had fallen and lodged inside is not within that scope.
That said, we truly value your feedback and take great pride in providing excellent customer service. I’ve taken the necessary steps to help improve your experience moving forward.
We appreciate your understanding and look forward to hearing from you once your concern has been resolved.
Kind regards,
Eugene
InSinkErator Customer Service
Helpful customer support line
I bought an Insinkerator 460 but couldn't get it to power on. I phoned the customer support number shown on the side of the unit and they answered quickly and explained I needed to hook up the air switch to activate it and then remove it (we don't need it). The air switch was missing in the box so they have arranged to post out a new one.
10 July 2025
Unprompted review
Reply from InSinkErator UK
Hi Paul,
Thanks for your feedback! We’re sorry to hear that the air switch is missing, and we’re glad to hear our customer service representative was able to quickly assist you with the troubleshooting and arrange for a replacement part to be sent out.
Should you need further assistance, please feel free to contact us at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Excellent service
Excellent service. The guy I spoke to was really helpful. Our hot water tap started leaking after around 3.5 years of use. No question or quibble, the tap has been replaced under warranty within weeks. Excellent service from the customer service team and the fitter.
10 July 2025
Unprompted review
Reply from InSinkErator UK
Hi Kathryn,
Thanks for sharing your feedback! We’re delighted to hear you’re satisfied with your overall after-sales experience. We strive to provide exceptional customer support, and your kind words are truly appreciated.
Enjoy your new InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Excellent help on the phone
Excellent help on the phone. Knowledgeable and patient
8 July 2025
Unprompted review
Reply from InSinkErator UK
Hi Robert,
Thanks for your feedback! We're glad to hear you received outstanding phone support from one of our representatives.
Best wishes,
John
InSinkErator Customer Service
Good quick service from tech support…
Good quick service from tech support dept.
3 July 2025
Unprompted review
Reply from InSinkErator UK
Hi Johnson,
Thanks for your feedback! We're delighted to hear that you're pleased with the service. We strive to provide excellent support to our customers, and your comments meant a lot to us.
We appreciate you taking the time to share your experience.
Best wishes,
John
InSinkErator Customer Service
Tip-top technicians talked me through.
The technician talked me through the possible reasons the garbage disposal unit was not working, telling me what to look for on each part of the unit. The problem was totally solved.
1 July 2025
Unprompted review
Reply from InSinkErator UK
Hi Paul,
Thanks for sharing your experience with us! We’re delighted to hear our representative was able to clearly explain the issue and assisted you with the troubleshooting. It’s great to know the issue was completely resolved over the phone.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Check instructions make sense
I ordered an upgrade to an old model. The item was well packaged with every extra though not all needed,
Very comprehensive instructions but after two hours of trying to sort out the air switch connection realised the instructions with no model indication was fir the wrong model. Do not leave the instruction to the seller but put it with the goods at the point of packaging.
2 July 2025
Unprompted review
Reply from InSinkErator UK
Hi John,
Thank you for your feedback. We sincerely apologise for any inconvenience you experienced due to receiving the incorrect installation manual. We understand how important clear and accurate instructions are for a smooth installation, and we regret that we fell short in this instance.
We take your feedback seriously and we will share your comments to the appropriate team. We’re glad that our representative was able to assist you by sending the correct ICU manual.
Should you need further assistance, please feel free to contact us at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Good advice
Answered the phone instantly, great advice that cured the problem straight away about 4 flashing leds.
Why not put the information on the website instead of saying phone for advice.
26 June 2025
Unprompted review
Reply from InSinkErator UK
Hi Linda,
Thank you for your feedback! We're thrilled to hear that our immediate phone support and advice helped you resolve the issue straight away. It's always our goal to provide prompt and effective solutions.
We appreciate your suggestion and we understand how convenient it would be to find this information readily available online. We are continuously working to enhance our online resources and expand the troubleshooting content on our website. Your feedback is invaluable as it helps us prioritize and identify the most impactful improvements for our customers.
In the meantime, please don't hesitate to reach out if you have any further questions or need assistance. We're always here to help.
Best wishes,
John
InSinkErator Customer Service
Didn’t answer my question about service…
Didn’t answer my question about service cost call out and cut off the conversation before it was finished. Unresolved
25 June 2025
Unprompted review
Reply from InSinkErator UK
Dear Adrian,
Thank you for your feedback. We’re sorry to hear about the issue, and we will carefully review this internally. We've sent you a request for more information, and we’d appreciate your response. We will get in touch to discuss how we can resolve the issues for you.
For any questions or concerns with your InSinkErator products, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
My INSINKERATOR was a month out of…
My INSINKERATOR was a month out of warranty but leaking from the base of the unit. This unit was a replacement for an earlier one which developed exactly the same problem and I paid a reduced amount for its replacement. Having explained the circumstances and provided evidence of my purchase the CUSTOMER CARE team quickly reviewed my case and agreed that INKSINKERATOR would replace the unit at no cost to me. The replacement has was delivered three days later which I think is outstanding service.
19 June 2025
Unprompted review
Reply from InSinkErator UK
Hi Fed,
Thanks for sharing your experience! We're sorry to hear about the issue with your InSinkErator, and we're glad that we've been able to assist you quickly and provide a satisfactory resolution. It's great to hear your replacement arrived promptly and that you were happy with the service.
If you need any further assistance in the future, don't hesitate to reach out to us at https://support.insinkerator.com/app/ask_UK.
Best Wishes,
John
InSinkErator Customer Service
The advice given on the phonev mended…
The advice given on the phonev mended my waste disposal so very grateful
16 June 2025
Unprompted review
Reply from InSinkErator UK
Hi Helen,
Thanks for sharing your experience! We're delighted to hear it only took a phone call to get your food waste disposal up and running again.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSInkErator Customer Service
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