INSHUR Reviews 

9,187
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,274 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently express very high satisfaction with the incredibly quick and straightforward registration process, noting that obtaining a vehicle policy is completely smooth and hassle free. Consumers consistently praise the dedicated support team for being exceptionally helpful, polite, and extremely professional during all customer interactions. However, some customers also noted occasional slow activation times, alongside unexpectedly expensive price quotes or extra mandatory service fees. A few people additionally mentioned that communication could sometimes feel quite difficult, with customer service occasionally feeling unresponsive or frustrating to deal with.

What people talk about most

Service

Users describe positive interactions with service, highlighting professional staff and competitive pricing.... See more

Price

Customers report widespread satisfaction and appreciation regarding the competitive pricing and affordable... See more

User experience

Reviewers express high satisfaction and positive feedback about user experience. Customers find the platform... See more

Customer service

Customers consistently note positive experiences with customer service, praising efficient support and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as helpful, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently got covered as private hire. Pair price. Efficient customer service. Especially I will remember kye smith for their response and explanation of the quotation. And helping me what is best fo... See more

Company replied

Rated 5 out of 5 stars

Great customer service, and supportive of your questions. After several search for an insurance from different company's, I got many phone calls of them and very expensive quotes. Hendrick was very h... See more

Company replied

Rated 5 out of 5 stars

They are simply great. The customer service advisor was outstanding with her helpful service. The quotation they've provided was the lowest and best quote in the market compared to all other insurance... See more

Company replied

Rated 5 out of 5 stars

Called me up when time for renewal, worked out price but was higher than last year then guided me on how to being it low by linking my unber account, following week got call with a much lower price.... See more

Company replied


Company details

  1. Commercial Insurance Company

About INSHUR

Written by the company

INSHUR GIF

Explore our online commercial motor insurance

For private hire insurance, courier coverage, and much more, INSHUR has you covered – with multiple payment and policy options for you to choose from. Get a personalised quote in minutes, buy, renew, and more all on our easy-to-use online Dashboard!

Find out more Get a quote


Manage your Insurance

Whether you're looking to request a change to your policy, renew your insurance, or access your policy documents, do it all online with INSHUR.

Manage insurance


Contact us

Whatever your query, we're here to help. Send us an email, speak to our chat assistant, or find answers to frequently asked questions 24/7 with our helpcentre.

Get in touch

Why INSHUR?

Get on the road faster when you buy with us

Instant cover

Get a quote, choose your coverage and policy length, make your payment, and you're all set. It’s as easy as 1, 2, 3!

24/7 access

Buy, renew, and access your policy anytime. Make changes, review documents, and more through your online Dashboard.

Tailored to your needs

Choose from a range of coverage and payment options for private hire, courier, fast food delivery, and more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

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1-star

Asks customers to review

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4.5

All reviews

(9,187)

1,258 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
INSHUR logo

Reply from INSHUR

Hello MOWLID NOOR

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us.
Your feedback is greatly appreciated and will help us to continuously improve our services. 

Thank you for choosing INSHUR.

Rated 4 out of 5 stars

Easy and cheaper than the rest

After months of searching finally found a reliable and affordable fully comp and R&R . Thanks

18 August 2026
INSHUR logo

Reply from INSHUR

Hello powers

Thank you for sharing your positive experience. I’m pleased to hear that you found reliable and affordable fully comprehensive cover with INSHUR after your search.

Thank you for choosing INSHUR.

Rated 5 out of 5 stars

A very prompt response from your team

A very prompt response from your team

18 August 2026
INSHUR logo

Reply from INSHUR

Hello Foday

Thank you for your kind feedback about our team's prompt response. We appreciate you taking the time to share your experience.

Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

14 August 2026
INSHUR logo

Reply from INSHUR

Hello Iftikhar Khan

Thank you for your positive feedback regarding our customer service and your Rideshare/Taxi Insurance policy. We are glad to hear you are satisfied with our services.

Thank you for choosing INSHUR.

Rated 5 out of 5 stars

It’s very easy and simple and cheaper…

It’s very easy and simple and cheaper as well. Thank you inshur ❤️❤️❤️

14 August 2026
INSHUR logo

Reply from INSHUR

Hello Provat Shakil

Thank you for taking the time to leave us such a wonderful review. We’re delighted to hear that you find INSHUR easy, simple, and affordable. Your feedback is greatly appreciated, and we’re happy to have you with us. ❤️

Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Quick to set up and very easy to use

Quick to set up and very easy to use! Good price also. Would recommend

14 August 2026
INSHUR logo

Reply from INSHUR

Hello David Stewart

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us. 

Your feedback is greatly appreciated and will help us to continuously improve our services. 

Thank you for choosing INSHUR.

Rated 4 out of 5 stars

Quick and easy

Quick and easy

14 August 2026
INSHUR logo

Reply from INSHUR

Hello христо георгиев

Thank you for leaving us a great review. We appreciate your feedback, as it helps us improve our services.  

We’d like to know what we could do next time to earn an extra star!  

Feel free to reach out to us at help@inshur.com to tell us more!

Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Nice service fair price and great…

Nice service fair price and great customer service

18 August 2026
INSHUR logo

Reply from INSHUR

Hello Biniam Shishay
Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us. 
Your feedback is greatly appreciated and will help us to continuously improve our services. 
Thank you for choosing INSHUR.

Rated 5 out of 5 stars

I got very cheap insurance highly…

I got very cheap insurance highly recommend thanks

18 August 2026
INSHUR logo

Reply from INSHUR

Hello SHAH JAHAN

Thank you for taking the time to leave us such a positive review. We’re delighted to hear that you found your insurance affordable and would highly recommend INSHUR.

Thank you for choosing INSHUR

Rated 5 out of 5 stars

The site is great

The site is great, there are so many options to choose from and the prices are reasonable. Takes about 10 mins to receive your insurance and they also upload straight to Uber.

Well chuffed

17 August 2026
INSHUR logo

Reply from INSHUR

Hello Khalid

Thank you for sharing your five-star feedback. I’m pleased to hear that you found our website easy to use, our prices reasonable, and the policy documents quick to receive. We send policy documents electronically to you and Uber; the upload can take up to 30 minutes.

Thank you for choosing INSHUR

Rated 5 out of 5 stars

Excellent service and economical price…

Excellent service and economical price 100% recommended

17 August 2026
INSHUR logo

Reply from INSHUR

Hello Mirza Muhammad Imran Baig,

Thank you so much for your positive feedback and for recommending our service. We’re delighted to hear you had an excellent experience and found our prices economical. Your feedback is greatly appreciated and helps us continue to improve our services.

Thank you for choosing INSHUR

Rated 1 out of 5 stars

Keep away from this Scam of insurer !

10 days after my claim ,this Scam company has not started any repair to my vehicle. Wonder why TFL and UBER has trusted them.

7 August 2026
Unprompted review
INSHUR logo

Reply from INSHUR

Hello Pavlin Yankov

Thank you for taking the time to leave us a review. Your feedback is greatly appreciated and will help us to continuously improve our services.

We’re sorry to hear your repair is taking longer than expected. 

For us to investigate this, please reach out to help@inshur.com with your name, car registration, policy number, date of birth and address and we will investigate your complaint further for you.

Kind Regards,

Rated 5 out of 5 stars

Smooth process

Service process

16 August 2026
INSHUR logo

Reply from INSHUR

Hello Olarewaju Abiodun

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Smooth and easy to insure.

Smooth and easy to insure.

9 August 2026
INSHUR logo

Reply from INSHUR

Hello MR ENOCH FIX

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

User friendly

User friendly

11 August 2026
INSHUR logo

Reply from INSHUR

Hello,

Thank you for taking the time to leave us a review.

We’re delighted to hear you had a positive experience with us.

Your feedback is greatly appreciated and will help us to continuously improve our services.

Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient

11 August 2026
INSHUR logo

Reply from INSHUR

Hello,

Thank you for taking the time to leave us a review.

We’re delighted to hear you had a positive experience with us.

Your feedback is greatly appreciated and will help us to continuously improve our services.

Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Affordable and co operative

Very affordable, competitive price

11 August 2026
INSHUR logo

Reply from INSHUR

Hello,

Thank you for taking the time to leave us a review.

We’re delighted to hear you had a positive experience with us.

Your feedback is greatly appreciated and will help us to continuously improve our services.

Thank you for choosing INSHUR.

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