In Print We Trust Reviews 

1,439
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 635 reviews, reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, kind, and responsive when resolving issues quickly. People also love the unique apparel designs, noting that the clothing items feature comfortable and high-quality materials. Many consumers note smooth communication and appreciate the thoughtful updates provided throughout the purchase process. However, some people mentioned experiencing delivery delays or unexpected issues with missing items in their shipments. A few reviewers were also dissatisfied with the strict return policies and sizing discrepancies affecting unwearable custom clothing. Consumers occasionally noted that items arrived damaged or required extra effort to secure correct replacements.

What people talk about most

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear division in... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast responses and helpful... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the cute, unique designs and... See more

Staff

Consumers find staff to be exceptionally helpful, praising team members for their polite, friendly, and... See more

Response time

Reviewers mention positive feedback about response time, consistently noting that support staff reply... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The delivery took a lot longer than expected, but I have to say the customer service assistant Hani was very helpful and did everything possible to speed up the process. The T shirts are really nice s... See more

Rated 5 out of 5 stars

We received our order really fast, even though we live in Germany! Upon opening the package, I was at first a bit disappointed. One of the hoodies was missing it's backprint. The other looks re... See more

Rated 5 out of 5 stars

Jonah has been super helpful and excellent. There was a small issue with the tshirt but he’s been keeping me posted on every step and im v grateful. My daughter loves her T-shirts too!

Rated 5 out of 5 stars

Best T-shirt brand ever!!! The quality is so nice and soft and beautiful, unique designs. Definitely a must buy!!! More importantly is the staff. Jonah, who I was connected to with help for an order w... See more


Company details

  1. Fashion Designer

Written by the company

Sustainably sourced cotton tees with print-magazine inspired graphics.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(1,439)

670 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Swift Customer Service

Someone stole my package, and they actually got back to me pretty swiftly about sending a replacement package. I spoke to Jonah about it, and he was very nice about the whole situation. The one downside would be that they don't have a lot of control over shipping, so my package was originally delivered to the wrong address, and when I asked them to put a delivery note about it, they were unable to. Not the company's fault, just something to be aware of.

8 September 2026
Unprompted review
Rated 1 out of 5 stars

still haven’t received my order (the second time round)

I’ve had to reorder twice on account of the courier not delivering losing it. It’s been 2 months since i placed the initial order and i’m still yet to receive anything. Jonah from customer service has been a massive help but the courier company has been incredibly disappointing. Kudos to Jonah, he’s kept a great air of professionalism and has gone above and beyond to try to rectify things

16 September 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

Thank you so much for your kind words, and we’re really sorry you’ve had to go through this experience, especially after waiting so long and having to reorder twice.

We’re keeping a close eye on the replacement and will be on top of this to make sure the parcel gets to you this time. We genuinely appreciate you giving us the opportunity to resolve this for you, and we’re glad Jonah has been able to help along the way. ❤️

We’re really sorry again for all the inconvenience and frustration this has caused.

Hani
Head of Customer Experience

Rated 5 out of 5 stars

i had ordered two baby tees and…

i had ordered two baby tees and unfortunately one was out of stock in the colour i had originally purchased but thankful Jonah from customer services reached out and helped me along the way to find a new replacement and kept me updated through the whole thing. definitely made me feel a lot better and was amazing help, very grateful as the order was for my friends birthday, he broke down estimated delivery as well so i could plan accordingly.
thank you very much Jonah

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Great customer experience

I had a shipping issue because the courier lost my package but Jonah from their customer service was super helpful! He responded to my email fast and also solved the issue right away. The whole email exchange process with Jonah was excellent and I am looking forward to my package! :)

14 September 2026
Unprompted review
Rated 5 out of 5 stars

After having a couple issues with my…

After having a couple issues with my order i contacted customer support where Jonah helped me, throughout my experience they were incredibly understanding, responded extremely quickly and offered solutions that were beyond expectations.

14 September 2026
Unprompted review
Rated 4 out of 5 stars

Loved the shirt I bought

Loved the shirt I bought. After two washes unfortunately the shirt had a hole in. I contacted support and Hani was so helpful, she shipped out a new top very quickly. Thanks Hani!

13 September 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Jonah has been super helpful and excellent. There was a small issue with the tshirt but he’s been keeping me posted on every step and im v grateful. My daughter loves her T-shirts too!

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

My order got slightly mixed up with sizing but Jonah in the Customer service Team was extremely helpful and got my correct order sent extremely quickly. I will definitely be purchasing again because the In Print We Trust customer service is excellent!

11 September 2026
Unprompted review
Rated 3 out of 5 stars

Good customer service!

Had an earlier much better experience with in print we trust and this one wasn’t necessarily bad, but I had some issues with items I bought being later out of stock and some missing tees in my order. However, Hani from in print we trust really helped me with my issues and was kind and patient with me! She helped me choose different tees to replace those out of stock and made sure my missing items were delivered to me and even got a kind offer of 30% off my next order to make up for the inconveniences! Furthermore, the quality of the tees feels good and I really love them!

8 September 2026
Unprompted review

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