Inntravel Reviews 

320
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that these walking holidays feature stunning scenery, wonderful hotel choices, and carefully curated routes that make exploring a true joy. People also appreciate the seamless logistics, smooth transport arrangements, and attentive local support that ensure every journey runs without any trouble. However, some people mentioned experiencing specific problems with poor quality maps, unexpected accommodation changes upon arrival, or poorly described walking trails. A few reviewers also noted that service efficiency has declined over recent years, leading to noticeable frustrations with planning and communication.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, highlighting well-organised walking and... See more

Location

Users describe positive interactions with location, noting that hotels are ideally situated as a base for... See more

Service

Consumers find service to be positive, highlighting smooth transfers, well-organized logistics, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently warm,... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction regarding the accommodation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our third trip with Inntravel, and, as usual, it did not disappoint! We hiked the Tour Du Mont Blanc, and loved it! Though the hiking was very challenging (lots of up an down, rocky paths, an... See more

Company replied

Rated 5 out of 5 stars

I'm just back from a fabulous trip to the Dolomites with Inntravel. I've been using the company for many years, and their model is great... They sort all the logistics, carefully select venues, and c... See more

Company replied

Rated 5 out of 5 stars

This holiday was a great mix of beautiful mountains and fantastic coastlines with 3 nights tacked on the end in the fabulous Bilbao. Covadonga lakes were great and the area around the gorge was s... See more

Company replied

Rated 5 out of 5 stars

The Villa Edira made a superb base for our Quiet Side of the Italian Riviera holiday. The staff were warm and welcoming, our room was spotlessly clean and comfortable, the breakfasts were delicious... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Inntravel lead the way in self-guided walking holidays. That’s because they’ve walked every step, stayed at every hotel, and sampled every restaurant. They uncover and curate the most remarkable locations around Europe, to offer beautifully crafted holidays complete with exceptional on-call support. Inntravel make walking worth it.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

320 reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(320)

172 reviews in the last 12 months

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Rated 5 out of 5 stars

Walking Tenerife & Teide National Park

We enjoyed the Walking Tenerife & Teide National Park trip in February. The range of different scenery on offer was wonderful and gave us a totally different perspective on Tenerife. The car hire (CICAR) was friendly and unpressured, the two hotels in La Laguna and Vilaflor were excellent. The third - in Garachico - was not available, so we made our own arrangements. We also arranged our flights. We found that the trip notes were great in two respects. First, for identifying in advance which walks would suit us best. Secondly, as clear directions that were easy to follow. We also downloaded the gpx tracks as a backup, but didn't need to use them. Throughout the booking process, Inntravel were easy to deal with and showed a lot of flexibility with the arrangements. We definitely plan on using the company again in the future and are happy to recommend them very highly.

24 February 2026
Unprompted review
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Reply from Inntravel

Thank you very much for your review.

We are pleased to hear how much you enjoyed your overall experience in Tenerife. It’s great that the trip notes and route guidance worked so well for you, and we really appreciate your kind words about our team.

We’re sorry about the issue with the Garachico hotel, but glad you were able to make suitable arrangements.

We hope to welcome you on another Inntravel adventure again in the near future!

Rated 5 out of 5 stars

Thank you Inntravel

Thank you Inntravel for a great holiday. Wonderful food, staff and accommodation at the hotel (Hotel Kristall in Leutasch, Austria) and very impressed by the detailed trip notes

28 February 2026
Unprompted review
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Reply from Inntravel

Thank you for your kind words.

We are delighted to hear you had such a wonderful trip and that Hotel Kristall was such a stand out!

We hope to welcome you on another Inntravel adventure in the near future.

Rated 5 out of 5 stars

Third holiday with Inntravel -

We have just had our third walking holiday with InnTravel and always found them to offer a really good level of customer service and value for money. The hotels they select are of a very good standard/amenities and their multi-centre holidays are well structured to give you an overview of a particular location. With their varied and interesting walks, you just follow their written notes which are always accurate and detailed rather than a map. I would fully recomend Inntravel.

27 February 2026
Unprompted review
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Reply from Inntravel

Thank you for your wonderful review!

We're delighted to know you had such a brilliant time on your third Inntravel holiday.

Your continued loyalty means a lot to us - we hope to welcome you on your next adventure with us soon!

Rated 5 out of 5 stars

Really good service from Inntravel

Really good service from Inntravel, particularly good at sorting out flight issues. Holiday package was excellent and accurately described.

22 February 2026
Unprompted review
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Reply from Inntravel

Thank you for your kind words!

It is wonderful to know you found our team to be so helpful and that everything was as described.

We look forward to welcoming you back for your next adventure!

Rated 5 out of 5 stars

Our winter walking holiday with Inntravel…

Our winter walking holiday with Inntravel in Pertisau in the Austrian mountains was a very enjoyable exerience. The family-run hotel was outstanding, with the most friendly and helpful staff and food of a high standard. The scenery was superb and we did some lovely winter walks. Inntravel holidays never disappoint.

7 February 2026
Unprompted review
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Reply from Inntravel

Thank you for your wonderful review.

We’re so pleased you enjoyed your winter walking holiday in Pertisau and that the family-run hotel, with its warm hospitality and high standards, made your stay so special.

It’s lovely to hear you appreciated the mountain scenery and the winter walks and we’re especially grateful for your kind words about Inntravel holidays.

We look forward to planning your next adventure!

Rated 5 out of 5 stars

Austria’s Great Cities…completely by rail!

We booked the Austria’s Great Cities holiday, literally by rail from St Pancras. We had left it a bit late, but all was sorted by the company, other than nights at the beginning and end of the trip, in Zurich. We managed to book ourselves into the recommended hotel. Rail tickets, advice for getting around Paris and hotels were all sorted. We had a couple of queries over the walking routes in Salzburg and Vienna which I have since passed on to the company.

3 February 2026
Unprompted review
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Reply from Inntravel

Thank you for sharing such a detailed review. We’re delighted you enjoyed Austria’s Great Cities journey by rail from St Pancras and that everything came together smoothly, even with a later booking.

It’s great to hear the rail arrangements, Paris guidance and hotels all worked well, and we appreciate you passing on your feedback about the walking routes in Salzburg and Vienna, that’s incredibly helpful.

We hope to assist with your next European rail adventure!

Rated 5 out of 5 stars

Great walks

Great walks, lovely hotels and good restaurant recommendations

7 February 2026
Unprompted review
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Reply from Inntravel

Thank you for your kind words.

We’re so pleased you enjoyed the walks, as well as the hotel and restaurant recommendations. We put a lot of care into selecting experiences that truly showcase each destination, so it’s wonderful to know they added to your trip.

We hope to welcome you on another journey soon!

Rated 5 out of 5 stars

Super winter walking holiday in Austria

Inntravel found a gem of a family-run hotel in Fuschl am See, with excellent rooms and food, an indoor swimming pool overlooking the lake and a sauna. The staff could not have been more helpful. We managed all the recommended walks and sightseeing - the very bright but unusually cold weather added to the beauty of the surroundings but make the walking more challenging. Our Yaktraks were essential for safety most days.

1 February 2026
Unprompted review
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Reply from Inntravel

Thank you for your wonderful review!

We’re delighted you enjoyed your stay in Fuschl am See and made the most of the walks and sightseeing despite the bright but chilly weather. It’s great to hear the pool, sauna, food, and especially our team helped make your trip special.

We hope to welcome you back for another adventure soon!

Rated 5 out of 5 stars

Winter walking…

Have now experienced 3 winter walking holidays with Inntravel. I have found their customer service to be very professional and helpful.The information they supplied have been comprehensive, accurate and very useful. The hotels they have chosen have been exceptional in quality of rooms, meals and service.

1 February 2026
Unprompted review
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Reply from Inntravel

Thank you so much for your wonderful review and for choosing Inntravel for three of your winter walking holidays.

We’re absolutely delighted to hear that you found our customer service professional and helpful, and that the information provided was comprehensive, accurate and useful. It’s especially rewarding to know that the hotels exceeded your expectations in terms of rooms, meals and service, we take great care in selecting partners who reflect the quality and experience we aim to deliver.

We truly appreciate your continued trust in us and look forward to helping you plan many more memorable walking holidays in the future.

Rated 5 out of 5 stars

Madeira

We went on the Madeira levada walking holiday. Everything was straightforward, easy booking process & excellent service. Hotels,food, transport & attention to detail on the walks were superb. We shall certainly book again.

27 January 2026
Unprompted review
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Reply from Inntravel

Thank you for your kind words.

We are delighted to hear that you had such a wonderful time in Madeira - enjoying the endless levadas on the island!

We look forward to welcoming you on another Inntravel adventure in the near future.

Rated 5 out of 5 stars

A Trail of Three Cities with Ronda

A Trail of Three Cities with Ronda - A Self-Guided Journey by Rail - January 2026
A most enjoyable holiday. Great itinerary, lovely characterful hotels in great locations, excellent walking routes and instructions. Unfortunately the train part of the holiday was impacted by the train crash in Spain. Without any prompting from us, the Operations Team sent us coach tickets to replace all the train journeys just in case. We did need to use them and they worked a treat even if not as much fun as train rides.

21 January 2026
Unprompted review
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Reply from Inntravel

Thank you for taking the time to share your wonderful feedback!

We are so glad to hear you had a great holiday in Spain, and that our operations team were quick to respond with an alternative route.

We would love to welcome you on another Inntravel adventure in the future!

Rated 5 out of 5 stars

Excellent Christmas holiday

Very good hotel we've visited previously with Inntravel. Hotel provided a super programme over-the-Christmas period.
Inntravel travel arrangements all worked very well.

20 December 2025
Unprompted review
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Reply from Inntravel

Thank you for your wonderful feedback.

We are very pleased to hear that our hotel provided such a great experience over the Christmas period.

Your kind words mean a lot to us, and we hope to welcome you on another adventure soon!

Rated 5 out of 5 stars

Walking in MADIERA

Another great holiday with INNTRAVEL - the hotel was excellent, the car hire operator very efficient and the walking directions always accurate and helpful. Despite rather disappointing weather we enjoyed our week which offered very varied experiences.

7 November 2025
Unprompted review
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Reply from Inntravel

Thank you for your lovely feedback and kind words.

We are delighted to hear that your holiday to Madeira was yet another great holiday - despite the weather!

We hope to have the opportunity to welcome you for another Inntravel adventure in the near future.

Rated 2 out of 5 stars

Not easy to unsubscribe from mailings!

I get postal and email mailouts from InnTravel which I no longer require. It should be simple to unsubscribe via a link on the website but it isn't. The email contact just leads to questions about holidays. I then phoned. None of the options, including 'any other query' provided me with a means to do this. In the end I pressed a random number and spoke to a polite lady who said she couldn't do it but would pass on my details. Why such a faff? Surely it is in the interests of the company not to send expensive brochures by expensive post to people who don't want them? It doesn't make me any likelier to use them in future - in fact the opposite
EDIT after response. It appears I have never been on the emailouts but my query concerned the postal mailouts and the difficulty of just finding a simple way to email you to stop getting them. It is such a waste of paper. Thanks for unsubscribing me

10 January 2026
Unprompted review
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Reply from Inntravel

Thank you for your feedback, and we’re sorry for the frustration caused.

Unsubscribing from our emails is usually quick and easy, every email we send includes an “Unsubscribe” link in the footer, which can be used at any time. We appreciate that this wasn’t your experience on this occasion and apologise for the inconvenience.

We can confirm that you are now fully unsubscribed and will no longer receive any information or marketing emails from us.

We sincerely hope this won’t affect your future holiday experiences with us.

Rated 5 out of 5 stars

A PERFECT well planned and affordable vacation

Absolutely our favorite vacation of all time! Our hotel-to-hotel bike trip was perfectly planned and very affordable. We were able to relax and enjoy each day knowing InnTravel was taking care of us. They even contacted us and made alternative arrangements during a transportation strike. Have highly recommended them to MANY and plan to use them again this year. Thank you InnTravel!!!

18 September 2025
Unprompted review
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Reply from Inntravel

Thank you for your wonderful feedback and your kind words.

We are so happy to hear your holiday was one to remember. It's also great to know you felt supported by Inntravel throughout your trip.

We would like to thank for your recommending us to friends and family and we look forward to welcoming you back for your next adventure!

Rated 3 out of 5 stars

Nice, but painfully slow.

We loved what they had to offer, but they just moved painfully slow with the response on the initial booking and confirmation process. We canceled our reservation and made other plans. We would still consider them for future travels, if our timing permitted.

10 November 2025
Unprompted review
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Reply from Inntravel

Thank you for your feedback and kind words.

We’re sorry our response time during booking caused inconvenience, this is something we’re actively working to improve.

We appreciate your consideration and hope to welcome you in the near future.

Rated 5 out of 5 stars

Excellent walking holiday on Gozo

Our walking holiday on Gozo more than met our expectations with smooth travel arrangements and a good hotel with excellent breakfasts and two included dinners of a very high standard.

The walking notes were detailed and accurate, helping us navigate the island with confidence. We were able to adapt the walks to our abilities.

Our taxi driver recommended restaurants in the village which added to our enjoyment of the holiday.

20 November 2025
Unprompted review
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Reply from Inntravel

Thank you for your lovely feedback!

We’re delighted to hear that your Gozo walking holiday exceeded expectations, from the smooth travel and welcoming hotel to the detailed walking notes that helped you explore with confidence. It’s great that you could tailor the walks to your pace and enjoy local restaurant tips along the way.

We hope to welcome you on another adventure soon!

Rated 4 out of 5 stars

Sierra Nevada to the Sea - a self-guided journey by rail

The places we visited were fascinating and the hotels we stayed in were mostly small, friendly and historic. This was our 14th Inntravel holiday and while the basics remain good, we are increasingly disappointed with the company's apparent lack of attention to detail which used to be such a feature of Inntravel holidays. This seems to be happening against a background of relentless marketing.
Having said that, the cities of Granada, Cordoba and Seville should be on everybody's bucket list.

22 September 2025
Unprompted review
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Reply from Inntravel

Thank you for your feedback and for travelling with us for your 14th Inntravel holiday, we truly value your long-standing trust.

We’re delighted that you enjoyed the fascinating places and characterful hotels, and absolutely agree that Granada, Córdoba and Seville are unforgettable highlights.

We’re sorry to hear that recent experiences haven’t met the high level of attention to detail you’ve come to expect. We’re currently transitioning to a new internal booking system, which has caused some short-term challenges, but it will ultimately allow us to provide a smoother, more reliable service. Your comments are important to us, and we’re using them to help ensure we’re back to the standard you know and value.

We hope to welcome you on your 15th Inntravel journey in the near future.

Rated 5 out of 5 stars

Seriously repeat customers

We have taken twelve Inntravel hiking adventures in various countries, mostly grade 2. Having tried other outfitters we find Inntravel best in class. The accommodations are reliably as described and as far as I can tell the best available on the route. The notes and map points are fabulous and we never have trouble knowing where we are. The innkeepers are generally delighted to have you there and are very gracious and helpful. Always a good value and consistent with the upfront information.

3 November 2025
Unprompted review
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Reply from Inntravel

Thank you for your wonderful review and for choosing Inntravel for so many of your hiking adventures.

We’re delighted to hear that our routes, accommodation, and detailed notes continue to meet your expectations, and that you’ve consistently found great value and warm hospitality along the way.

Your loyalty and trust mean a great deal to us, and we look forward to helping you plan many more memorable journeys.

Rated 5 out of 5 stars

Walking in south france

A very well organised walking holiday in south of France. Lovely accommodation, easy transit to and from airport, great walks and great food. Went end Sept which was perfect temperature for walking. We also had sunshine every day.

2 October 2025
Unprompted review
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Reply from Inntravel

Thank you for your kind review.

We’re delighted to hear you enjoyed your walking holiday in the south of France, from the smooth travel arrangements and comfortable accommodation to the great walks and food. End of September is indeed a wonderful time to go, and we’re glad the sunshine joined you every day!

We hope to welcome you on another Inntravel trip soon.

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