Inntravel Reviews 

321
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that these walking holidays feature stunning scenery, wonderful hotel choices, and carefully curated routes that make exploring a true joy. People also appreciate the seamless logistics, smooth transport arrangements, and attentive local support that ensure every journey runs without any trouble. However, some people mentioned experiencing specific problems with poor quality maps, unexpected accommodation changes upon arrival, or poorly described walking trails. A few reviewers also noted that service efficiency has declined over recent years, leading to noticeable frustrations with planning and communication.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, highlighting well-organised walking and... See more

Location

Users describe positive interactions with location, noting that hotels are ideally situated as a base for... See more

Service

Consumers find service to be positive, highlighting smooth transfers, well-organized logistics, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently warm,... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction regarding the accommodation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our third trip with Inntravel, and, as usual, it did not disappoint! We hiked the Tour Du Mont Blanc, and loved it! Though the hiking was very challenging (lots of up an down, rocky paths, an... See more

Company replied

Rated 5 out of 5 stars

I'm just back from a fabulous trip to the Dolomites with Inntravel. I've been using the company for many years, and their model is great... They sort all the logistics, carefully select venues, and c... See more

Company replied

Rated 5 out of 5 stars

This holiday was a great mix of beautiful mountains and fantastic coastlines with 3 nights tacked on the end in the fabulous Bilbao. Covadonga lakes were great and the area around the gorge was s... See more

Company replied

Rated 5 out of 5 stars

The Villa Edira made a superb base for our Quiet Side of the Italian Riviera holiday. The staff were warm and welcoming, our room was spotlessly clean and comfortable, the breakfasts were delicious... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Inntravel lead the way in self-guided walking holidays. That’s because they’ve walked every step, stayed at every hotel, and sampled every restaurant. They uncover and curate the most remarkable locations around Europe, to offer beautifully crafted holidays complete with exceptional on-call support. Inntravel make walking worth it.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

321 reviews

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4.5

All reviews

(321)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

Having experienced amazing holidays…

Having experienced amazing holidays using Inntravel in the past, this recent trip was no different.
From the initial enquiry, the booking,including extras, to the informative notes on the locations and walks. Added to that the newly introduced 'Inntravel App', the company had thought of every aspect of a perfectly planned holiday.
The hard work done for you.
Great flight by new airline, great hotel in a lovely setting and views to wonder at. What more could you ask for!

23 July 2025
Unprompted review
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Reply from Inntravel

Thank you for your kind words!

We are pleased to learn you had a wonderful experience, form your initial enquiry all the way through to the end of your holiday!

We hope to welcome you on another adventure soon!

Rated 5 out of 5 stars

Consistently great holidays!

We've used Inntravel for a number of years now and have always had great experiences in spring/summer and winter. We choose to leave the travel bookings with Inntravel and even when a rail strike in Germany affected our homeward journey on a recent trip Inntravel efficiently organised every step of the alternative option to get us back home (bus, taxi and air). Great accommodation has always been been a feature of Inntravel holidays, along with helpful staff at the end of the phone, detailed walking notes (including for exploring cities) and useful local information. Our most recent holidays this summer in Gargnano (the Quiet Side of Lake Garda) and Ortisei (A Stroll in the Italian Dolomites) were fabulous. The family run hotels we stayed in (Hotel Gardenia al Lago and the Rainell Dolomites Retreat) were wonderful. We're looking forward to planning more trips with Inntravel.

16 July 2025
Unprompted review
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Reply from Inntravel

Thank you so much for taking the time to share your thoughtful feedback. We’re absolutely delighted to hear that you’ve continued to enjoy your holidays with us across the seasons!

It’s wonderful to know that the accommodation, walking notes, and local insights continue to meet your expectations, and we’re especially pleased that our team was able to assist efficiently during the rail strike in Germany.

Hotel Gardenia al Lago and the Rainell Dolomites Retreat are both special places, and it’s great to hear they made such a strong impression. We’ll be sure to pass along your kind words to our partners there.

We truly value your continued trust in us, and we’re already looking forward to helping you plan your next adventure!

Rated 1 out of 5 stars

They took 3 weeks from initially…

They took 3 weeks from initially booking a walking holiday in Bavaria to decide -after me chasing them twice - that the second hotel didn’t have a room available although 1/we had already altered our departure date at inntravel’s request to get the hotel booked, and 2/ the hotel’s online booking system says they did have rooms available! Having travelled with them before very disappointed with the lack of service and updates. Will be looking elsewhere in future.

30 July 2025
Unprompted review
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Reply from Inntravel

Thank you for your honest feedback, and we're truly sorry to hear about your recent experience with your Bavaria walking holiday booking.

We completely understand how frustrating it must have been to wait several weeks for an update - especially after adjusting your departure date at our request - only to be told that the hotel was unavailable. This situation clearly fell short of the prompt, proactive service we aim to provide, and we can appreciate why you’re feeling let down, particularly as a returning customer.

We’re reviewing what happened in this case, including why the delays occurred and whether we could have communicated more clearly and swiftly. Your feedback highlights areas where we must improve, and we’ll make sure it’s shared with the relevant teams.

While we completely respect your decision to explore other options in future, we do hope we’ll have the opportunity to regain your trust down the line. If you’d be open to a follow-up or further conversation about your experience, please contact us at customerfeedback@inntravel.co.uk

Kind regards,
Customer Experience Team

Rated 5 out of 5 stars

Excellent holiday

Excellent holiday. Seemless organisation, exceptional walks and a most enjoyable experience. Our first time with inntravel and I am sure it will not be our last.

16 July 2025
Unprompted review
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Reply from Inntravel

Thank you so much for your kind words!
We're delighted to hear that you loved your first holiday with us!

We look forward to help you plan another Inntravel journey soon!

Rated 5 out of 5 stars

A brilliant holiday

A brilliant holiday experience from booking onwards, walking in the Loire valley. Excellent travel arrangements, lovely hotels run by friendly people and informative walk notes with useful tips about cafes and other points of interest along the way. We wouldn’t hesitate to use them again.

9 July 2025
Unprompted review
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Reply from Inntravel

Thank you so much for your kind words - we’re absolutely delighted to hear that you had such a brilliant holiday walking in the Loire Valley!

We put a lot of care into crafting our route notes and recommendations - so it’s wonderful to hear they made a difference.

We’d be thrilled to help you plan your next adventure whenever you’re ready!

Rated 5 out of 5 stars

The best.

Inntravel are an exceptionally good travel company to use. From ease of booking with experienced advisors, travel arrangements that tie up well, brilliant accommodation and routes to suit our abilities. I would recommend them every time.

1 July 2025
Unprompted review
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Reply from Inntravel

Thank you for your wonderful review!

We're delighted to hear you had such a positive experience and truly appreciate your recommendation.

We look forward to welcoming you on another trip soon!

Rated 5 out of 5 stars

Loved walking in the Apennines

This was our first Inntravel holiday & we definitely plan take annorher walking holiday with Inntravel.Everything was well organised and the walking notes were very accurate. The Apennine mountains are stunning.

2 July 2025
Unprompted review
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Reply from Inntravel

Thank you for your kind feedback!

We're thrilled you enjoyed your first Inntravel holiday and the beauty of the Apennines.

We look forward to helping you plan your next walking adventure!

Rated 5 out of 5 stars

Cycling in Slovenia

This was our second trip with Inntravel, and it lived up to expectations. Hotels and cycling routes are well-chosen, cycling directions are thorough, and it's nice to ahve some background information about the places you are passing.

3 July 2025
Unprompted review
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Reply from Inntravel

Thank you for your lovely review!

We're so pleased your second trip with us met your expectations. It’s great to hear you enjoyed the routes, hotels, and local insights.

We look forward to planning your next adventure!

Rated 5 out of 5 stars

High Bernese Oberland - Switzerland

I did the high Bernese oberland walking holiday in Switzerland last week. All the hotels were very nice, the walks were incredible, the instructions were clear and almost unnecessary as the footpaths were clearly signposted and I didn’t need the maps provided. I was impressed with the staff following the late cancellation of my outbound Eurostar booking as they quickly resolved the issue by arranging a flight instead for which I was very grateful. I would have no hesitation in recommending Inntravel and will definitely travel with them again 🙂

8 July 2025
Unprompted review
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Reply from Inntravel

Thank you so much for your kind words!

We're delighted you enjoyed the High Bernese Oberland holiday and that our team could assist with your travel changes.

We truly appreciate your recommendation and look forward to welcoming you on another Inntravel journey soon

Rated 5 out of 5 stars

Great tour round Slovenia

We enjoyed an excellent tour round Slovenia organised by Inntravel. The three hotels were excellent, tremendous service and great locations. Travelling by train and bus was a pleasant change and did not detract from our enjoyment of a wonderful country. The taxi transfers were seamless and without issue. Would use Inntravel again.

5 July 2025
Unprompted review
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Reply from Inntravel

Thank you for your lovely review.

We're so pleased to hear you enjoyed your tour of Slovenia and that the hotels, travel arrangements, and overall experience met your expectations.

It’s great to know the journey itself added to the enjoyment, and we’d be delighted to welcome you on another trip soon.

Rated 5 out of 5 stars

Well designed self guided holidays

We had an excellent holiday in Spain travelling to Segovia, Salamanca, Madrid and Toledo. We arranged flights snd Inntravel booked hotels and trains and Inntravel provided a folder of excellent guided walking tours of each city. The hotels were all very good and the hotel in Salamanca was particularly outstanding.

This was our third holiday with Inntravel with Spain and France being visited. We think Inntravel tours are a good compromise between organising a touring holiday yourselves and booking a fully guided holiday.

1 July 2025
Unprompted review
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Reply from Inntravel

Thank you for your kind words and for travelling with us again.

We're so pleased you enjoyed your holiday in Spain and found the walking tours and hotels, especially in Salamanca, so rewarding.

It’s great to hear our style of travel works well for you, and we hope to welcome you on another trip soon.

Rated 5 out of 5 stars

We had a great holiday visiting Austria…

We had a great holiday visiting Austria - Lake Achensee . Great accommodation excellent food . We loved the area . Great walking . Swimming in the lake . Loved all the wild flowers. Only marred by the wet weather.
Would definitely recommend and return again

3 July 2025
Unprompted review
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Reply from Inntravel

Thank you for your kind words!

We’re glad you enjoyed the accommodation, food, and beautiful Lake Achensee despite the wet weather.

We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Walking holiday in Scotland

We had a lovely holiday in Scotland arranged by InnTravel - first, 6 days walking in the Highland Perthshire area and then 2 days in Edinburgh. The area where we walked is not the steep highlands of the Western part of Scotland - it is more rolling hills, and lots of sheep, wildflowers, and birdsong. It was not a remote feeling as we were often walking near towns and sometimes on roads. The walking notes were very clear and helpful and all of our accommodations were comfortable. The Nira Caledonia hotel in Edinburgh is lovely and in a good location to explore the city (and away from the very touristy part of town). We enjoyed the River of Leith walkway that goes through much of the city. We would definitely recommend InnTravel!

15 June 2025
Unprompted review
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Reply from Inntravel

Thank you for your kind words!

We're so pleased you enjoyed the mix of walking in Highland Perthshire and time in Edinburgh. It’s great to hear the notes were helpful and the accommodation met your expectations.

We really appreciate the recommendation and hope to help you plan another trip soon!

Rated 5 out of 5 stars

Varied walks, fantastic countryside and lovely meals

A fantastic walking holiday in the Dordogne. The walking routes were varied, taking in delightful landscapes, beautiful woodlands and rivers and so many wildflowers and butterflies. The places we stayed were well-chosen: hotels were great and we ate some splendid food in beautiful surroundings. Thoroughly recommended.

22 May 2025
Unprompted review
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Reply from Inntravel

Thank you for your kind words, we're so pleased to hear you had such a fantastic time in the Dordogne. It’s wonderful to know the walking routes, wildflowers, and peaceful riverscapes made a lasting impression. We're glad you enjoyed the hotels and the food too, two things we take great care in selecting!

Thank you again for the recommendation, and we’d love to help you plan your next walking holiday when the time comes.

Rated 5 out of 5 stars

We did the self guided walking tour in…Umbria Assisi to Spoleto

We did the self guided walking tour in Umbria Assisi to Spoleto. June offers wild flowers herbs and butterflies along your walks. Beautiful scenery and interesting places to stay on the way. We all said this was onw of our favourite InnTravel itineraries ( we also loved Sicily and Puglia)

1 June 2025
Unprompted review
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Reply from Inntravel

Thank you so much for your lovely review!

We're delighted you enjoyed the Assisi to Spoleto walk. It’s fantastic to hear this has become one of your favourite Inntravel holidays, especially alongside Sicily and Puglia.

We really appreciate you sharing your experience and hope to help you plan your next adventure soon!

Rated 5 out of 5 stars

6 days cycling from Bordeaux

A really enjoyable 6 days cycling the Bordeaux vineyards. Well organised by Inn Travel, good accomodation and excellent food. Can't fault it at all.

24 June 2025
Unprompted review
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Reply from Inntravel

Thank you for your lovely feedback!

We're so pleased to hear you had an enjoyable six days cycling through the Bordeaux vineyards. It’s great to know everything from the organisation to the accommodation and food lived up to expectations.

We really appreciate you taking the time to share your experience and hope to have the pleasure of arranging another trip for you soon.

Rated 5 out of 5 stars

We have used Inntravel over a number of…

We have used Inntravel over a number of years for self-guided walking holidays. This year we chose Swiss Alps Stroll & Lake Lucerne – the two centres provided varied experiences – boat trips, lake views and the delights of Lucerne, followed by snow-covered mountains, alpine meadows and the spectacular Trümmelbach Falls. Lovely views from both hotels, good food and service. The walking was enjoyable and not too strenuous.

18 June 2025
Unprompted review
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Reply from Inntravel

Thank you for your lovely feedback and for choosing Inntravel again.

We’re delighted you enjoyed the mix of lakeside charm and alpine scenery, along with the comfortable walking, good food, and hotel views.

We look forward to welcoming you on another trip soon!

Rated 5 out of 5 stars

AmazINN Travel company

We have had several walking holidays arranged by Inntravel and recently returned from a wonderful experience island hopping in the Azores and as ever Inntravel have given us a seamless journey from booking, itinerary and superb hiking trails.

14 June 2025
Unprompted review
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Reply from Inntravel

Thank you for your continued support and kind words!

We're so pleased you had a wonderful time island hopping in the Azores and enjoyed the hiking trails and seamless arrangements.

We look forward to planning your next adventure!

Rated 5 out of 5 stars

An Inntravel journey

We had an excellent holiday with Inntravel exploring the cities of Copenhagen, Stockholm and Helsinki. Our hotels were centrally placed and of different characters. The notes provided were informative and we followed up various suggested museums and places to eat. The travel by train and ship also added to our enjoyment.
We are already planning our next holiday with Inntravel!

15 June 2025
Unprompted review
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Reply from Inntravel

Thank you for your lovely feedback!

We're delighted you enjoyed exploring Copenhagen, Stockholm, and Helsinki, and that the hotels, travel, and notes all added to a great experience.

It is great to hear you're already planning your next holiday with us, we look forward to helping you with it!

Rated 5 out of 5 stars

Brecon Beacons, Wales

Completed a six day self-guided walk through the Brecon Beacons in Wales, and very happy with the itinerary, the booking and logistics assistance from Inntravel, and the overall experience. Walking notes and map very helpful, with sufficient detail to keep us on track. Highly recommend the walk, and the professional and helpful approach of Inntravel

16 June 2025
Unprompted review
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Reply from Inntravel

Thank you for your kind words and thoughtful feedback.

We're delighted to hear that you had such a positive experience on your self-guided walk through the Brecon Beacons. It’s great to know the itinerary, maps, and walking notes helped keep you on track and enhanced your journey.

We hope to welcome you on another walking holiday with Inntravel in the future!

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