Disrespectful Company who Ignore New Customers
I contacted Innovative Properties because I wanted to explore air recuperators for my poorly ventilated flat.
This company made it very clear they didn't want my custom.
Firstly, they ignored my emails because apparently they went into their junk folder. Even if that were true, ALL businesses these days should understand that genuine customer emails sometimes end up in junk folders and so the junk folders need checking regularly. This company does not understand this at all and did not care.
When I pointed this out to them they proceeded to ignore me from that point onwards. They refused to answer my emails and enquiries.
I asked valid and reasonable questions about the products in general and the installation process, not relating to any particular model, yet they ignored me.
I find this extremely frustrating as well as outright disrespectful. Why would a company not want to answer basic questions about product and install for potential new customers?? Are they doing so well in this current climate that they can afford to ignore new customers?!
This company do not have the first clue about communication or customer service on the most basic level. It's downright rude.
I will no longer consider using this company for any service, due to not only their poor treatment of me but because I don't like their business practices.
Whilst the product could have been good, I never got the chance to find out. It could well be a good product, but this company supplying it are not, and I am writing this review so that other people can learn from my unpleasant experience with this company.
We need to stop giving our custom to poor businesses so that they learn to respect their customers.