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Innovate Design Reviews 

1,504
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company, establishing strong trust from the start. People frequently praise the friendly staff and prompt responses, noting that team members provide clear communication and helpful guidance from the very beginning. Consumers consistently appreciate the thorough ongoing support, professional coaching, and expert advice offered throughout the entire creative journey to bring concepts to life. However, some reviewers were not happy with the product outcomes, feeling that proper market advice and realistic commercial assessments were sometimes missing. A few customers also felt that sales pressures occasionally overshadowed genuine assistance during the early developmental stages of their projects.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting friendly, helpful, and highly... See more

Customer service

Consumers find customer service to be exceptionally supportive and efficient. Reviewers frequently praise the... See more

Service

People report positive experiences with service, highlighting a very friendly and understanding approach... See more

Response time

Reviewers express great satisfaction and appreciation regarding the speedy response time and helpful... See more

Product

Customers consistently note ambiguous experiences with product development, highlighting both praise and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic, Every step so far has been a 10/10, From receiving the welcome pack, to explaining the idea, Having a completed Product report, still in early phases but going forward I've been given not... See more

Rated 5 out of 5 stars

I have been working with Innovate for a couple of years now and have used many of their services to help narrow down a pool of ideas and prioritise singular products from concept design through to pa... See more

Rated 5 out of 5 stars

What a great piece of advice from the Innovate Design team! They give a pragmatic piece of advice as you explore through your business options. I've never been happier working with any other team!

Rated 5 out of 5 stars

Im very very happy with the Innova technology team. They very efficient, knowledgeable and helpful from day one. They transformed my social media in few days, my social media looks professio... See more


Company details

  1. Consultant
  2. also in
  3. Design Agency
  4. Industrial Design Company
  5. Patent Attorney
  6. Patent Office
  7. Research and Product Development

Written by the company

At Innovate Design, we are passionate about empowering individuals, entrepreneurs, and start-ups across the UK to realise the true potential of their product ideas. As long-established experts in innovation, we guide our clients through every step of the journey—from the first spark of inspiration to commercialisation. With decades of combined experience, our dedicated team has developed an unrivalled understanding of what it takes to bring a new invention to market. We start by helping you discover whether your idea has genuine value and the potential for commercial success, leveraging our expertise in market research and patent searches. Protecting your innovation is crucial. Innovate Design offers affordable patent protection, design registration, and intellectual property guidance to ensure your ideas remain secure. Our in-house designers and engineers then transform your concept into a working prototype, enabling you to visualise, test, and refine your product before launch. When it’s time to go to market, we support you in licensing your idea to a company or moving forward with manufacturing. Our goal is to make innovation accessible, practical, and successful for everyone. Learn more about how we can help you at www.innovate-design.co.uk.

Dedicating to helping UK Inventors

Written by the company

Protect – Develop – Launch
From Patent to Prototype to Marketplace, we guide you at every step—protecting your idea, developing a working model, and supporting your journey to commercial success. Innovate Design turns your inspiration into reality.

Confidentiality Guarantee

Confidentilaity Agreement in Place

We guarantee the strictest confidentiality with every project. Your idea is fully protected from your first enquiry.

Contact info

Book a Free Consultation – Confidential

Book a free consultation with an Innovation Coach.

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(1,504)

70 reviews in the last 12 months

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Rated 1 out of 5 stars

When I first made contact with this company…Last Year about August 15th

When I first made contact with this company about 1 year ago, the names which I dealt with were:
Alastair Swanwick and
Barbara Bouffard.
I have written a letter and sent an email addressed to these two individuals; but I have NOT received the courtesy of an acknowledgement or a reply.
These two individuals seem to have disappeared into thin air. Are they still alive? ?

7 June 2025
Unprompted review
Innovate Design logo

Reply from Innovate Design

Dear Mr. Da Silva,

Thank you for providing your details. Upon review, we can confirm that we received a request from you for an information pack, but we have not found a record of a project submission.

As the company is run by Alastair and Barbara, they may not be able to respond to all enquiries personally. However, we have a dedicated team of Innovation Coaches who are here to support you in protecting and commercialising your idea.

To move forward, the next step would be for you to submit your idea through our standard process. This will allow us to assess it and offer you the most appropriate guidance.
https://innovate-design.co.uk/non-disclosure-agreement/

We’re here to help and look forward to supporting your innovation journey.

Kind regards,
The Innovate Team

Rated 4 out of 5 stars

comprehensive pack

It's a comprehensive pack thank you. However I am more confused than before. I would like to see my idea happen but it appears that without money it won't happen. It's difficult to understand if my project needs copyright, patent or trademark. I think I will need to research more into how to make this possible.

26 April 2025
Rated 5 out of 5 stars

Fashion Branding - Brilliant Service

Fashion Branding - Brilliant service! Being a first time founder of a business, I had the idea but Emma and Donna had the skill and knowledge to get me to where I wanted to be.
They provided me with a brilliant service that took my initial idea for a sportswear brand to physical prototypes of the products that I could test and try. They were professional throughout, and Donna’s experience in the design and manufacturing world was evident as she took all the stress from my shoulders and explained the process to me clearly and calmly.
I felt that they clearly understood my idea, the background and long term plan and helped suggest the best services they could provide to help me progress.
I would 100% recommend their service to any new founders I, I don’t think I would have got to where they got me to within the few months working together, and certainly would not have got such a great first prototype of the product.
They were so great I have engaged them to support me further in the development.

30 April 2025
Unprompted review
Rated 4 out of 5 stars

I perceived from your illustration that…

I perceived from your illustration that I can license my patent pending innovation with most likely rate you set. But the problem is how I can find the right financial organ in uk? since I am from Ethiopia. And how to proceed the licensing my invention to establish types of contract stated in your information. My invention Entitled: commission agent banking system(cabs-at) is in patent pending.

14 April 2025
Rated 3 out of 5 stars

Lack of protection on artistic property

I don’t agree with the 15 year validity of secrecy you should be protecting your customers not banking there ideas that don’t get used for future repurposing

31 March 2025
Innovate Design logo

Reply from Innovate Design

Hi there, thanks for your comment — and for raising a really important point.

We completely understand the concern, and just to clarify: our 15-year NDA is designed to give plenty of protection. In fact, it goes well beyond the industry standard. If an idea hasn’t been developed or launched in that timeframe, it’s often because either the market has changed or the concept may no longer be commercially viable — not because it wasn’t a good idea to begin with.

But more importantly — we never repurpose or “bank” unused ideas. That’s not how we work. Our focus is 100% on helping you move your project forward, not keeping your ideas on file for our own benefit. The NDA is there to protect your confidentiality, and we take that seriously.

What really sets us apart is the service you get:

Honest advice from day one (even if that means telling you not to move forward)

A hands-on, experienced team who genuinely care about your project

A structured, supportive process that helps bring your idea to life — whether it’s a first sketch or a near-final product

We’re proud of the trust our clients place in us, and we’re always happy to chat if you’d like to discuss this further.

Thanks again for the feedback — it helps us keep improving!

Rated 5 out of 5 stars

Uplifted

There were quick at sending me the form And also offer to help and advice on how to fill the form. I also was told that they have a department that cam help me develop my idea.

13 March 2025

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