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inksonic.com Reviews 272

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 250 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional patience, knowledge, and dedication, making interactions pleasant and productive. The customer service is frequently highlighted as superb, with many people appreciating the personalized and understanding approach, often involving video and text support to resolve issues. The overall service provided is described as excellent, with consumers noting the efficiency and ease of their experience. However, some people were dissatisfied with the product itself, mentioning issues with printers not working, receiving used parts, or experiencing software limitations. A few other people also felt that customer support was inconsistent, with some reporting slow responses, unhelpful technicians, or a lack of follow-through on promised callbacks.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised specific agents for their patience,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise agents for... See more

Product

Users describe ambiguous interactions with product. Many customers praise the product, highlighting its... See more

User experience

Reviewers highlight positive aspects of user experience, particularly praising the helpful and patient... See more

Service

Reviewers mention positive feedback about service. Customers appreciate the excellent service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was stressed and aggravated by the time my call with Paisley started but Paisley was incredibly patient and helpful. She helped me work through several hiccups I encountered while trying to set up m... See more

Rated 5 out of 5 stars

Gina was very patient and understanding assisting me through figuring out what was wrong with my capping station sending videos and viewing pictures. They were patience and gave amazing guidance. Ul... See more

Rated 5 out of 5 stars

After filling ink sacks on my l1800 dtf printer I noticed my red light going solid and the printer would keep stopping I had no clue. I got a tech on the chat and instantly got all the answers I need... See more

Rated 5 out of 5 stars

Received my Rocrow yesterday and reached out for help with some startup hiccups in the ink lines. Had a very knowledgeable person assist me, and I was able to get a great print. Excited to keep learni... See more

Company details

Written by the company

InkSonic is a leading solutions provider for the global garment printing industry. We offer lightweight and professinal DTF, DTG, and UV DTF printers, along with premium inks, transfer films, and consumables, enabling businesses to achieve maximum efficiency at minimal cost. Our compact, high-performance printers make custom printing accessible to small businesses, home offices, and workshops. We take pride in our dedicated team, offering lifetime 1-on-1 support, industry-leading warranties, and specialized after-sales service to help you set up and optimize your printer. With a customer-first approach and continuous innovation, InkSonic ensures that you can confidently scale your business, knowing our expertise is always by your side.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

272 reviews

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Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent support

Excellent support! The only problem is their hours, no US daytime hours. Their support team is very knowledgeable and I have yet to come across a problem they cannot solve. Thank you for all the help!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

SAVED BY CHERRY!

Cherry was a breathe of fresh air! Helped me beyond I expected with my stubborn self. Lol. She was extremely helpful with what I needed help troubleshooting. Thank you for saving me BUG TIME, Cherry! You’re the best!!!

23 October 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY!!!

It's a solid scam!! You pay thousands of dollars just to waste more money on parts. We have barely had the machine for 6 months, didn't get many prints out of it spent more time on with a tech and now needing more parts. Customer service starts to be okay than ghosts you. I would not recommend at all!!!

20 October 2025
Unprompted review
inksonic.com logo

Reply from inksonic.com

Hi there,

We're truly sorry to hear about your experience, and we sincerely apologize for any inconvenience caused. We take your feedback very seriously, every customer's satisfaction is important to us.

Please be assured that all our machines go through strict quality inspection before shipping. However, printing equipment does require proper maintenance and setup, which can sometimes lead to issues if not adjusted correctly.

We'd love the opportunity to make things right. But we couldn't locate any order in our system under the details provided here, could you please reach out to us directly via WhatsApp or email? Our team will review your case and make sure you get the support or resolution you need.

Thank you again for your feedback, it truly helps us improve our products and service.

InkSonic

Rated 1 out of 5 stars

Not for professional users. I deeply regret this purchase

Jessica, herself was great, the software sucks though. Truthfully, I wouldn't have bought the printer if I knew I was limited to the software, it is very very basic and useless to professionals. Cad link is superior in every way, I wish I hadn't tried to save a few bucks, I deeply deeply regret this purchase!
They actually require their employees to get screenshots of customers reviews, forcing good reviews basically. I fell victim to it twice and gave good reviews because I felt intimidated. I actually believe this is illegal I did not just happen upon this review site, they sent me to it requesting a review and send them a screenshot back of it

17 October 2025
Unprompted review
inksonic.com logo

Reply from inksonic.com

Hello there,

We’re truly sorry that your experience and regret any inconvenience caused. We understand that each user has unique needs when it comes to printing software, and our goal is to provide cost-effective, user-friendly solutions for our customers.

Our team has taken your feedback very seriously and is already working with our software partner to improve both usability and compatibility for advanced users and advanced model. We appreciate you sharing your experience, as it helps us continue to grow and provide better support to our community.

Regarding your concern, for every company, requesting feedback is common and solely to understand customer experiences and improve our customer service. We are deeply sorry if it made you feel uncomfortable, that was never our intention. We will strengthen employee training to provide better service.

Once again, we apologize for the inconvenience caused and truly appreciate the time you took to share your honest thoughts. Our team remains available to assist you at any time, as always.

Customer Support Team

Rated 1 out of 5 stars

Customer service is awful!! You would get your money back.Extremely difficult video service

Extremely difficult service. I returned all items unopened and had them all signed for and they have yet to issue a refund. If you are going to buy, DO NOT USE THEIR WEBSITE... They will take everything they can from you.

11 October 2025
Unprompted review
inksonic.com logo

Reply from inksonic.com

Hi there,

We sincerely apologize for the inconvenience and frustration this situation has caused. We completely understand your concern and truly appreciate your patience throughout this process.

After reviewing your case, we found that the 2 returned packages were sent back to our warehouse without prior authorization or coordination, so those packages were not sent back to the same warehouse, the processing requires additional verification steps to confirm the information and product condition.

Also due to the weekend, the handling speed was slightly slower than usual. However, our team has now resumed work and is prioritizing your case. Once the necessary verification and inspection are complete, your refund will be processed promptly.

We truly value your understanding and cooperation. Please rest assured that we are doing everything possible to ensure your case is handled properly and fairly.

Customer Support Team

Rated 5 out of 5 stars

I appreciate the customer service staff…

I appreciate the customer service staff at InkSonic they are fully capable to assist one through any difficulties you may experience. The machine R1390 when fully operational is a workhorse and produces nice film output.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Gina

Gina, was awesome, very helpful with resolving the issues I was having with my settings. Thank you Gina for your prompt attention to this matter.

16 October 2025
Unprompted review

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