It took a lot of effort for my issue to be resolved to my satisfaction. I do like how quick the response time was when using the chat and emailing customer support. My issue is currently being address... See more
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They gave me a partial refund for a…
They gave me a partial refund for a purchase that was not made by me! Fraud!
You need to write a good review
You need to write a good review. How can I when the money hasn't been returned to my account yet? Send the money to my account first, then write a review.
Very good business
🚨I am very satisfied with this company as they have prompt services and easy to work with. 🚨
Was not what was advertised
Was not what was advertised. I have had to leave multiple reviews to supposedly get my refund. I believe this is a scam!
Emily helped solve my problemc
Emily helped solve my problemc, Emily helped me
Leila helped solve my problem And was…
Leila helped solve my problem And was to help get me back on track to where I needed to be and my money refunded as a result of my card being hacked. She is very resourceful and knowledgeable.
Hard to cancel
Alero is in contact and helping solve…
Alero is in contact and helping solve my case", "Alero helped me ", "Thank you, Escalation Team")
Good and honest response from the Team…
Good and honest response from the Team immediately and really appreciate it. At the same time I request the Team to credit the amount back I will be more happy to give excellent feedback once again.
Emerald helped me to cancel and be…
Emerald helped me to cancel and be refunded the amount that I was charged. I don't know how this got charged to me, but the Emerald escalation team helped me with this and I really appreciate it! Thank you.
Emani help me
I asked numerous times for cancelation…
I asked numerous times for cancelation and it said it was then the next payment was still taken out & said i still had a subscription and credits were added. I again asked for cancelation again same thing happened. I have also asked for ALLig my information yo be REMOVED COMPLETELY from the system so this will not keep happening and money is continuously taken out of my account! So for me to get compensated I am required to give a review which I did but it was not to satisfactory standards unless I gave a 4-5 star review. I was asked to edit my stars from a 2 to a 4. Here is my review with the edit.
Alero helped me tremendously
Alero helped me tremendously. Thank you Alero and team
Somehow my credit card was charged by…
Somehow my credit card was charged by this company and 4 others so I emailed them and requested my money back due to fraudulent activity. They were very quick to respond and quick to come to a resolution with my issues and am awaitíng the return of my money. Support is amazing. Thanks again inkpad.
The response to this situation is quite…Admirable
The response to this situation is quite commendable and although I am quite upset that I was ushered into a membership that I had no intention of starting nor knew about. When trying to order a Matebook I was witnessing charges that I did not initiate but could not stop. I believe that this was caused by someone who is mimicking a legitimate company and stealing money from the orders of these Matebooks. I have initiated an FBI investigation into this.
Thank you Escalation Team
Customer service is very helpful and…
Customer service is very helpful and understanding about canceling my account and issuing a refund.
Quick to respond.
In spite of their nonrefund policy the…
In spite of their nonrefund policy the Escalation team has decided to rightfully refund me. I hope other customers will be careful when ordering online.
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