Inka Express Bus Reviews 

We have just Finished 4 amazing weeks in Peru and the only two bad experiences we had, both involved Inca Express.
First we had booked a 6 hour bus from Arequipa. This bus was actually okay with good wide, reclining seats. However the temperature in the bus was 35 degrees Celsius for more than 5 hours of the trip, which was unbearable. When we asked the bus guide there was nothing to do about it…
A couple of days later we had a booking for Route of the Sun (Puno-Cusco).
The day before, we received a mail from the agency that we had to pay an extra 20 US dollars for pick up and drop off, even though we had booked and paid for everything on their own website. It made no sense, but at that time we didn’t really feel we had no other option than just paying. However, have we knew from the beginning that we would have had to pay 40 dollars, we wouldn’t have booked this, as a taxi is like only 4-5 dollars.
Well, we paid the extra 20 dollars as we wouldn’t risk to miss this trip. Tickets are popular and it was supposed to be a beautiful trip. Booking for this trip was made 10 months prior, so we were really surprised to experience that we had gotten the worst 4 tickets in the bus, with almost no view or leg space. The bus service lady didn’t really care about our complaints, but we were lucky that the guide gave up his two seats, so at least we got two okay seats. The trip itself was okay, with some interesting shops, but also some stops lwhere it only felt like we “had” to spend some money.
When we arrived to Cusco, surely the only ones who hadn’t a driver waiting was us, even though we had been forced to pay extra. After some complaints and some phone calls, a driver arrived and drove us to the hotel. He didn’t know where we were going, so it was just a driver the guides had called.
When we got to the hotel I wrote Inca Express customer service and complained. They apologized and informed us, that their booking department would get back to me within some days on mail. Today, three weeks later I have heard nothing from them and my messages on WhatsApp are not looked at…… surprise 🙄
Best advice is to stay away from Inca Express and look somewhere else

We booked this tour because we needed to get from Arequipa to Puno, but we also wanted to see the Colca Canyon without organizing everything separately. At first I thought it was mainly a bus tour with some stops along the way.

One detail I didn’t fully realize when booking was the Door-to-Door service. Our hotel in Puno was not in the city center, it was a bit outside town, so I was honestly a little worried about what would happen once we arrived. After a long day on the road, the last thing we wanted was to start looking for a taxi or explaining the hotel location to someone else.

But everything was already arranged. When we arrived in Puno, they had a private car ready to take us directly to our hotel. That small detail made a big difference for us. It felt much more comfortable and less stressful, especially because we were tired by the end of the day.

The trip itself was very enjoyable. The Colca Valley was beautiful, the canyon views were amazing, and the landscapes on the way to Puno were much better than I expected. We saw volcanoes, vicuñas, and a lot of open Andean scenery that made the long drive feel worth it.

The guide and driver were kind, organized, and made sure everyone knew what was happening. Some of the stops are short, but that makes sense because it is a long route and there is a schedule to keep.

Overall, this was much more than just getting from Arequipa to Puno. It was a comfortable way to visit the Colca Canyon and continue our trip without worrying about all the logistics. The Door-to-Door service, especially the private transfer to our hotel outside Puno, was something we really appreciated.

We would love to leave a review of our Inka Express Tour however in spite of paying $340 for this bus tour we were picked up by Nativa Trips in a mini bus and had the pleasure of their tour which costs $40 per person! The only difference between the two tours is Inka Express includes the hotel, $100 per night on booking.com, a soft drink with lunch. and .....a bus! Not a cramped mini van which on day two was so over crowded my husband and I sat with the driver and the guide stood in the door well. We chose to travel with Inka Express for the additional comfort of a bus and have now been informed by them that in low season they normally don't use a bus anyway. Either way if you are looking to book this trip use Nativa Trips for $40 and find your own hotel in Chivay. They offer exactly the same pick up drop service and if you choose Inka you will get the same minivan guide etc anyway. Don't waste your money. PS They did offer us $40 refund but as that is insulting for the service they provided we refused.

I have been repeatedly trying to reach someone at Inka Express but there is no response. We purchased tickets in 2020 but had to cancel our trip due to covid. They told us we can use the tickets later, however now they are not responding at all.

It seems like there is some kind of scam going on with this company. They have multiple websites and emails and phone numbers.
inkaexpress.com
inkaexpressbuss.com

reservasinATkaexpress.com,
reservasATinkaexpressbus.com,
inkaexpressbusATgmail.com

We could only get one response from reservasATinkaexpressbus.com two months ago and all they said was:
"You have to email here please: reservasATinkaexpress.com"

When we email that email, it bounces back with:
Address not found
Your message wasn't delivered to reservasATinkaexpressbus.com

There is definitely something fishy about them. They don't respond to anything and we found other reviews on various sites complaining abut the same issue. It seems like they don't want to honor the tickets they sold so they are ignoring people and expect them to buy the tickets again.

Find a different provider who can be trusted.

My friend and I took a sun tour with Inca Express from Cuzco to Puno. The trip was really well planned and our guide Marco extremely helpful and knowledgeable. We have seen many interesting and wonderful places on the way and bus was very comfortable. Marco let me change my seat so could sit 8n front as I get quite bad motion sickness. Most importantly the entire Inca Express team was extremely kind and helpful when I left my camera and watch at the last stop! I only realised it when we were on our way and at the same time Mar o received a message ftom cafe place that my camera and watch were there Marco then arranged for another bus which was 1 hour behind it to take it to Puno! Then our taxi driver from Inca Express drove to a meeting point agreed with bus driver so I could collect my camera and watch!!! This is not the end of kindness that was shown to us this day as when we arrived to the Dock and waited to be collected by a bout to take us to Reed Island a taxi driver waited with us, let as stay in the car as it was raining heavily. I am very impressed with kindness and professionalism of the entire Inca Express team and I can really recommend their service. If I am back in Peru in the future I will definitely use their service. Once again Inca Express thank you for all your help! Sylwia from Poland

I can highly recommend the Sun tour trip from Puno to Cusco. The bus was super comfy. Reclining comfy seats, USB chargers for mobiles and a guide.
All the stops on the way were very interesting. The buffet lunch was super tasty. My friend left her camera, accidentally in one of the cafes and it was found and Marco the guide spoke to the cafe where it was found and arranged for the later bus to bring it to Puno. Marco explained to our taxi transfer in
Puno what had happened. Our taxi transfer from Puno then took us to meet the later bus halfway in Puno and the camera was returned. He then took us to the pier to meet our boat transfer to Uros island and waited until the boat arrived. We can't thank Marco and the taxi driver enough for their help in returning the camera safely and the cafe staff who found the camera. BIG THANKS ALL ROUND.

I traveled from Cusco to Puno, a 10-hour ride with several interesting stops on the way. The experience was great, with good chairs. Our only small complaint was that the guides English needed some work to make it easier for the English speakers to get the full experiences during the tours. Other than that, we highly recommend the ride.

Very good experience. Everything was well organized. The team is attentive and available. I recommend it !

We really enjoyed the bus trip from Cusco to Puno. The guides were great. The stops were fun. The buffet lunch was awesome. The down side was the 3 hour late arrival due to road construction. I guess that’s a Peru problem by not having a temporary detour while work is done. Anyway, we got there.

Inka Express was a delightful way to travel from Cusco to Puno (to see Lake Titicaca). The stops were well spaced and interesting, the tour guide very helpful, and talking to fellow travelers was fun. Our lunch exceeded my expectations! The buffet had a good variety of tasty foods and we had entertainment. Out hotel pick-up and transfer were flawless.

Comfortable and on time