Ink Nurse Reviews 501

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the outstanding quality and versatility of the products, noting their effectiveness for tattoos, various skin ailments, and even general moisturizing. People frequently highlight how well the products heal tattoos, reduce itching, maintain vibrant colors, and leave skin feeling soft and non-greasy. The staff is consistently described as helpful and friendly, treating customers like family, which contributes to an impeccable service experience. However, some people were dissatisfied with the product for new tattoos, experiencing stinging, cracking, or finding the cream too thin and not absorbing well. A few other people also felt that while the product was generally effective, it couldn't alleviate extreme itchiness in specific cases, particularly during tattoo removal.

What people talk about most

Product

Users describe positive interactions with the product, highlighting its effectiveness for both new and old... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the products as the... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the company as fantastic to... See more

Staff

Customers had positive experiences with staff, describing them as fabulous and amazing. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What can I say about Ink Nurse and their products.... Outstanding quality, multiple uses, great value and impeccable service. Benji, Jason and the team treat each and every customer like family. The a... See more

Rated 5 out of 5 stars

Really impressed with Ink Nurse. It kept my tattoo moisturized without feeling heavy and helped support a smooth healing process. The colors healed nicely, and my skin felt comfortable throughout. Eas... See more

Company replied

Rated 5 out of 5 stars

Had an issues with my order (not the companys fault) and had quick and amazing customer service. The product itself is phenomenal - there's nothing like this on the market! Heals, no itch, and help... See more

Company replied

Rated 5 out of 5 stars

I ordered and received the Tattoo Aftercare Mega Bundle Kit, all of the products were easy to use, my skin healed beautifully, quickly and without scaring. The colours have stayed vibrant and my skin... See more


Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Tattoo Shop

Written by the company

Ink Nurse® – Australia’s #1 Tattoo Aftercare & Skin Recovery Cream Ink Nurse® is more than just tattoo aftercare—it’s a trusted skin recovery solution used by thousands across Australia for tattoos, eczema, psoriasis, TSW (topical steroid withdrawal), and other inflammatory skin conditions. Our fast-healing, non-greasy formula is packed with natural botanicals and backed by science, making it a must-have for any skin first-aid kit. Recommended by tattoo artists and healthcare professionals alike, our multi-purpose remedy cream is proudly Australian made, vegan, and endorsed by the Australian Tattooists Guild. You can now find us stocked nationally in over 600 Chemist Warehouse stores as the leading brand in their dedicated tattoo care category. Real results. Real skin transformations. From tattoo healing to calming flare-ups, burns, bites and everything in between—Ink Nurse is trusted by both inked and non-inked customers who value powerful skin support without the nasties. ✔ Fast tattoo healing with no itchy phase ✔ Safe for eczema, psoriasis, and sensitive skin ✔ Loved by the TSW community ✔ Multi-use for bites, burns, dry skin, rashes ✔ Recommended by tattoo professionals ✔ Proudly Australian made and cruelty-free Join the growing community of Aussies who swear by Ink Nurse®—because your skin deserves better.


Contact info

4.8

Excellent

TrustScore 5 out of 5

501 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

It's a basic moisturiser.

One of the worst "tattoo" after-care products I've ever used.
On a fresh tattoo, it burns. Honestly burns, worse than the tattooing itself
It's just a basic moisturiser (look at the ingredients and compare them to a cheap moisturiser, almost identical).
Doesn't go very far. Burned through a whole tub in 1 week of twice daily applications on a 1/4 thigh piece.
They seem to delete negative reviews from any location they have that power. E.g. Facebook. I've commented my poor experience on over a dozen of their posts, only for my comments to be removed, or the whole post being removed.
It also appears that they are paying for positive reviews. Products like this should recieve a 3.8-4.2 star reviews, just based on people's preferences, or bodily reactions. But these seem to have overwhelming amounts of 5 star reviews.

Some of this is opinion based on available information, others are personal experiences.
Do with it what you will. At the end of the day, you can buy an almost identical product from Kmart.

Edit to address their response:
I purchased from Chemist Warehouse, not directly, that's the problem when you go national with a chain, you lose direct contact with customers.
With such rave reviews on a product, and no poor ones, anyone would try again after an initial use brought along a weird, or according to them, unheard-of reaction.
Multiple people have posted about this burning sensation, but their posts keep getting removed.
I have only ever used my own Facebook profile, I do not "create" others.

14 October 2024
Unprompted review
Ink Nurse logo

Reply from Ink Nurse

Hey Matthew, We recall your out of pocket commentary on occasions and are unsure why you’re continuing on with it considering there’s no recollection of any orders under your name, ever.

If any skincare product irritates your skin, you discontinue use, it’s common knowledge to spot test and also listed (by law) on packaging printed directions. So, if you did get your hands on our new formula and products and have this very rare (unheard of for the new formula tbh) experience, then that’s unfortunate and we are sorry to hear. However you don’t need to continue to create Facebook profiles and come to our Trustpilot account - which we haven't used in a very long time.

Anyway, we hope you have got this out of your system now and wish you the best. We’re a small Aussie team having a crack with Aussie made and owned products, partnering with the world’s leading chemists and plant extraction specialists to ensure the quality of our ingredients and products.

For the record - we have NEVER paid for anything regarding reviews or anything like that. We’ve let our brand ethos and products do the talking.

Thank you for your opinion, wish you well.

Cheers, J.

Rated 5 out of 5 stars

The best there is.

Best Australian owned, vegan, cruelty-free product I've found for tattoo after care. Tried many others but this is now my go to as I find it far superior to other creams out there.

7 July 2024
Unprompted review
Rated 1 out of 5 stars

Non existent customer service and keeping my money

I ordered the cream but no 'it's been posted' notification. My friend had some so I bought it off of her. I wrote to them to say if it's not posted, please cancel. I had order a small pit and medium pot. They said I'd been refunded but they only refunded the small pot and not the large. Also not refunding postage, even though it was never posted. Have emailed. If no Joy I will get credit card or PayPal involved and update.

6 March 2024
Unprompted review
Ink Nurse logo

Reply from Ink Nurse

Hey Jen! We just looked into this with our UK rep and can see that she did refund the whole order?

You ordered 2 x 100ml jars with our promo of giving the 2nd one for free.

There has been issues with stock in the UK but she did refund you, so there is no “keeping money”?

You’ve ordered a few times without issue and this has been the only time a hiccup with stock has happened and it’s been refunded.
Milly will reach out to you again now to confirm again that the entire amount including shipping has been processed for refund.

But please, a 1 star review without facts is pretty unfortunate. We’ve just read your emails and you even show that it’s been refunded. Shipping included.

Have a lovely weekend, hope to have you back one day.

- Jason, Founder
Ink Nurse
Australia

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, versatile product! I love being able to use this for my tattoos & also my eczema flare ups!!!
Loving the new branding too, 10/10

24 August 2023
Unprompted review
Rated 3 out of 5 stars

I’ve ordered the ink nurse cream in the…

I’ve ordered the ink nurse cream in the past and it was amazing at healing my tattoos. They seem to have changed the ingredients possibly as the cream used to have a yellow hue, and is now white. They also changed to a horrible new tub; they went from a nice plastic tub to this different white tub. The blue coating on the lid is flaking off and I’ve only been using the tub for a few days. I don’t know what happened, but I was disappointed they changed everything. Their old trad ink design was so much nicer, and the cream aswell. It used to come in this black box with an applicator also. Change it back!!

7 July 2023
Unprompted review
Rated 5 out of 5 stars

Although this is an after care for…

Although this is an after care for tattoo, I got inknurse to try it on my toddler's eczema.
I was so impressed with the results! It really helped soothing her eczema and it's the only cream i have ever used to help with razor burns on my legs. I apply it after shaving and the discomfort is completely gone! So happy with it. Love this product!

31 January 2023
Unprompted review
Rated 5 out of 5 stars

Super fast service

Super fast service. Ordering was easy as. Not confusing and difficult.
The product is AMAZING !!! 1 week, tattoo is virtually healed, I'm impressed alot. Thank you.

17 October 2021
Rated 5 out of 5 stars

Love love love this cream

Love love love this cream!
So nourishing and works amazing!
I use it on my tattoos and as a hand cream, and even applied to mozzies bites worked awesome!
The packaging is beautiful and little gold spatula makes it so easy to use!
Will make sure i always have this on hand!
Highly recommended 💕💕💕

11 October 2021
Rated 5 out of 5 stars

Absolutely loving it

Absolutely loving it. I can definitely notice a difference in my older tattoos, they look so much more vibrant after using this. I would definitely recommend.

21 September 2021
Rated 5 out of 5 stars

I'm so glad I found Ink Nurse

I'm so glad I found Ink Nurse! Best recovery I've ever had on fresh ink (full thigh perfectly healed within 2 weeks) and brought my existing ones back to life. Thanks so much.

10 September 2021

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