Injoycentres Reviews 

I’m relieved that Injoy has closed down after what happened to my daughter five months prior to them shutting down. The place was poorly run and lacked even the most basic safety standards.

My 2-year-old broke her arm and suffered concussion and may have potentially injured her neck after landing on her head on the trampoline. I arranged an appointment to view the CCTV footage, hoping to understand what happened.

From the moment we arrived, Alexandra (one of the managers) was defensive and extremely rude. She showed no concern or offered any apology. Instead, she immediately blamed my daughter, completely disregarding the involvement of an older child — and this was before we even viewed the footage.

She was reluctant to show the video, falsely claiming only the police could view it. This is incorrect — under UK GDPR Article 15, I have the right to access footage involving my child. She also made it clear she was in a rush to organize a party, despite me only being there for ten minutes and having traveled 1.5 hours to get there.

When I raised concerns about the lack of safety, she became even more defensive. There was no staff induction video playing that day, we were told grip socks weren’t necessary, and no staff were actively supervising the trampolines. In fact, the footage showed staff sitting in the corner while my child was clearly in pain.

Alexandra told me it was entirely my responsibility to supervise — which is alarming, considering this is a business marketed as a safe, child-friendly play environment.

I wasn’t there to cause trouble or pursue legal action — I just wanted to understand what happened to my daughter. But the dismissive and unprofessional response I received was deeply concerning.

It’s clear this business prioritised profits over the safety and well-being of children. Frankly, I’m not surprised they were shut down by the HSE.

Southampton Review

Our toddler had a good time here.

However as a mum there were some issues I would like to bring to the companies attention.
Safeguarding. Anyone can walk in and out of this building. Other soft play centres have gates that are operated by a staff member to ensure the children can’t get out.
The trampoline areas were not overseen by any members of staff. A lot of injuries can happen on trampoline’s and although there are signs saying everyone must wear grip socks. We were the only ones wearing them while all the other children and grownups were barefoot or normal socks.
While using the go kart section kids were able to lift the gate shut up and run around while we were on the go karts. These karts do not have breaks. There should be a member of staff keeping an eye on this.
There are many parts of the soft play that need repairing. My child tripped multiple times on ripped areas. I almost twisted my ankle walking through the first ball pit as the floor fabric is coming up and my foot went under it.

Cleanliness
Dust dust dust! It’s everywhere in this soft play. You can see it on every surface your kid can’t run on or touch but it looks disgusting. It’s even on the black brackets holding the cubicle walls together. Is anyone actually cleaning the place ?

But when you look past the issues I’ve mentioned above, my toddler had a great time as did I and my partner. The staff we interacted with were friendly.

Please please please address the safe guarding issue regarding access.

Looks lovely as a centre. Clean lots of great activities but concerned on the lack of supervision of kids.
Lack of staff watching over trampolines and safeguarding no better than a playground. Kids can easily walk out and any adult just walk in...

I'd be concerned to leave my child here for a party unless I had an adult watching over them as it's impossible to know that multiple children are being supervised and in a safe space.

This review is for Southampton.