Steve is always friendly, reliable and professional. He comes in regularly to service and change the nappy bins and always gets the job done without any fuss. He’s polite, approachable and clearly tak... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always polite & well mannered
30 April 2026
Reply from Initial Washroom Hygiene UK
We appreciate your kind words and are so glad that you had a positive experience with our team. Thank you.
Gary smart visits our school Lockhart…
Gary smart visits our school Lockhart Campus twice per week and is always cheery and does his job to a very high standard.
29 April 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive feedback! We're so glad to hear that our team member is consistently providing excellent service.
Amazing customer service
The service we receive from Gary is amazing. He is very professional when completing his duties, but he is also friendly. He is always happy and chats to the staff. He follows protocols of not going into the toilets unless there are no children in there.
Gary continues to complete his duties to a very high standard, while also fitting in with the team.
He deserves a 5 star rating.
29 April 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that the service was amazing. It's great to know that the work is completed professionally and that the person is friendly and fits in well with the team. We appreciate the 5-star rating.
Had a great interaction with Carl.
Had a great interaction with a colleague called Carl Yarranton. Was very polite and friendly. Was nice to see a friendly face at the early hours of the morning as I was starting work. Definitely a good way to start my day.
30 April 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you had such a positive interaction! It's wonderful to know that our colleague's politeness and friendliness made your early morning start better. We appreciate your feedback.
Gary Smart provides a Great service he…
Gary Smart provides a Great service he is reliable,and always hygienic.Bins are emptied on time, cleaned properly, and maintained to a high standard. The service is hassle-free and professional, making a noticeable difference in cleanliness and overall experience. Highly recommended.
29 April 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you find our service reliable and hygienic. It's great to know the bin emptying, cleaning, and maintenance meet your expectations. We appreciate your high recommendation and value your feedback.
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're so glad our service is reliable and efficient for you.
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're so glad our service is reliable and efficient for you.
operative is always punctual and…
operative is always punctual and efficient. He knows exactly what is required and does it without being shown around.
29 April 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're happy to hear that our operative is punctual, efficient, and knows what is required.
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're so glad our service is reliable and efficient for you.
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience with us. We're glad to hear that you find our services reliable and friendly.
Always on time and very friendly thanks…
Always on time and very friendly thanks to the wonderful staff like Carl
27 April 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your feedback. We are so happy to hear that you found our staff to be friendly and punctual.
5 stars for Kevin
Kevin is always friendly and approachable when he visits us and if we have questions regarding the products. He speaks and says hello to all staff and is polite to our customers if they are present when Kevin comes in, and is pleasant throughout. He does a very thorough job everytime and leaves the place clean and tidy, and asks if everything is okay before he leaves. Customer service 5 stars.
29 April 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that you find our team member friendly, approachable, and thorough. It's great to know that their politeness extends to your staff and customers. Thanks for your feedback!
Initial Review
Gary Smart from Initial Services in North Ayrshire has been excellent. Friendly, professional, reliable, and always does a thorough job. He’s easy to deal with and clearly takes pride in his work. Highly recommended
29 April 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear about the excellent service you received! It's great to know that the individual was friendly, professional, and reliable, and that they consistently did a thorough job. We appreciate your recommendation.
Andy restocks our machines and is…
Andy restocks our machines and is always smiling and helpful, he is a credit to your company
29 April 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're happy to hear that you find the service satisfactory and the interactions pleasant.
The staff and children are always…
The staff and children are always pleased when Colin visits. He's friendly and takes time to chat to the children 😊
28 April 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback! We are so happy to hear that the staff and children enjoy the visits and that they are friendly and engaging.
Andrew Hamilton is very professional at…
Andrew Hamilton is very professional at his job and is very polite great job
27 April 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience! We're happy to hear that you find our service professional and polite.
Reply from Initial Washroom Hygiene UK
We're happy to hear that you had a positive experience! Thank you for taking the time to leave us this wonderful feedback.
Excellent service
Gary Smart our initial cdr is very helpful and polite to staff always on time and his bins are always spotless,he is a credit to your company and we think very highly of him,
24 April 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. It's great to hear that our team member is helpful and provides excellent service. We value knowing that their efforts are recognised. Thank you!
Great service from Carl as always
Always an efficient and great service !
Carl is an asset to the company and is consistently friendly and engages in conversation !
Never have an issue or any problems with initial, and we have asked for more than 1 time a month pick up and within the week they sent someone to discuss the change and sort everything out ! Great company !
1 April 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you consistently receive efficient service! It's great to know that our team is friendly and helpful. We appreciate your positive feedback regarding the pickup service and are glad we could accommodate your needs. Thank you!
It's always nice to see Colin
It's always nice to see Colin, he's always got a smile for us and says hello to all the staff and children. It's a pleasure to have him visit.
22 April 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that the visits are a positive experience! It's great to know that the staff and children appreciate the friendly interactions. We appreciate your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.